Search

The article emphasizes the shift towards grander, technology-driven events, noting the rising importance of creating memorable experiences. Topics include leveraging smartphones for engagement, utilizing Virtual Reality / Augmented Reality for immersive experiences, and embracing tech-forward photo booths for interactive event coverage.

The article focuses on the embracing companies of video game techniques to improve agent engagement. It mentions about the rapid pace of technological evolution and companies dealing with other people's problems, and satisfying customer demands and also highlights about gamification in which involves bringing interactive video game principles into the contact center.

The article reports on the California's K–12 Online Content Project, part of the state's existing partnership with education company Gale, made new science- and technology-focused resources available to California students starting in January 2022.

The article offers information on several customer service technologies. It mentions about real-time analytics that involves use of real-time input from customers and enterprise business intelligence solutions to optimize the customer service experience. It discusses the artificial intelligence platform Amelia from software company IPsoft that have cognitive computing capabilities, and further reports about growth in gamification and its benefits for businesses.

The article offers suggestions on sales management and sales improvement. The significance of coaching, sales analytics and collaboration technology is discussed. The importance of motivation among salespeople and competitiveness within a sales team is mentioned. It also provides recommendations on sales training and gamification.

The article discusses events and trends in customer relationship management (CRM) in 2013, and offers a look at issues facing CRM in the coming year. Topics covered include the partnership between Microsoft and Salesforce.com, the challenges and opportunities offered by big data, and the increasing use of gamelike elements to engage people.

The article looks at digital marketing as of 2014, focusing on the use of gamification in developing marketing and advertising. It notes that customer loyalty programs which use points and rewards represent a simple form of gamification, and says that more complex game-based strategies are possible in the digital context. Topics include the psychology of customer engagement and athletic footwear company Nike's Nike+ application (app).

The article offers the author's insights on the success of knowledge management (KM) program and adoption of gamification. The author says that KM program's ability to promote and support a culture of collaboration and knowledge sharing defines its success, however, tools, processes and organizational constructs are also important elements. According to professor Kevin Werbach of Wharton School of Business, gamification is the use of game elements and design techniques in non-game context. INSET: GAMIFICATION: PRACTICAL TIPS.

The article outlines the eight technologies that are driving contact center innovations. Topics include the impact of a cloud-based contact center infrastructure on the dynamics of the market, the potential of mobility to enhance the service experience of both recipients and providers, and self-service as the preferred channel for Millennials. Also mentioned are knowledge management (KM), voice biometrics and gamification.

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

The article discusses the application of gamification solutions in contact centers. It mentions that gamification provides a framework which enables organizations to motivate employees and customers. It informs about several center gamification vendors including Badgeville, Bunchball and ClearView. It also gives reference of "2014-2015 Gamification Product and Market Report" of the consulting firm DMG Consulting.

The article reports on the blatant promotion of gamification. It mentions its incentivization of desired behaviors in workers and consumers through rewards, points and other loyalty programs. Furthermore, information technology (IT) research firm Gartner Inc. vice president Brian Burke notes the need for its technology to pass through the Trough of Disillusionment to attain full productivity.

The article discusses the concept of gamification focusing on the beneficial and productive uses for games in business applications. It mentions the approach of the customer relationship management (CRM) vendor in generating game-like environments for shopping. It also notes the capability of gamification as a way to do all in the online environment and to enable the vendor to save overhead in the process.