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Start Over
With Gamification, Contact Centers Can Be Fun.
- Source :
-
CRM Magazine . Dec2019, Vol. 23 Issue 10, p24-27. 4p. - Publication Year :
- 2019
-
Abstract
- The article focuses on the embracing companies of video game techniques to improve agent engagement. It mentions about the rapid pace of technological evolution and companies dealing with other people's problems, and satisfying customer demands and also highlights about gamification in which involves bringing interactive video game principles into the contact center.
- Subjects :
- *CALL centers
*GAMIFICATION
*CAREER development
Subjects
Details
- Language :
- English
- ISSN :
- 15298728
- Volume :
- 23
- Issue :
- 10
- Database :
- Academic Search Index
- Journal :
- CRM Magazine
- Publication Type :
- Periodical
- Accession number :
- 140032898