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The article emphasizes the shift towards grander, technology-driven events, noting the rising importance of creating memorable experiences. Topics include leveraging smartphones for engagement, utilizing Virtual Reality / Augmented Reality for immersive experiences, and embracing tech-forward photo booths for interactive event coverage.

The article focuses on the embracing companies of video game techniques to improve agent engagement. It mentions about the rapid pace of technological evolution and companies dealing with other people's problems, and satisfying customer demands and also highlights about gamification in which involves bringing interactive video game principles into the contact center.

The author relates her use of gamification to design a six-week professional development series for staff members at her middle school in South Texas where she works as a library media specialist. She talks about her goal for using gamification, the series called Tech Yourself, and the opportunity provided by gamification to teachers.

The article discusses the digital transformation movement and its potential benefits in the manufacturing industries, particularly in the U.S., as of May 2018. Also cited are the use of game theory to improve productivity, such technological innovations as big data, analytics, and industrial Internet of things (IIoT), as well as the comments of such experts as John Mills of Rideau Recognition Solutions and Michael Wu of Lithium Technologies on the developments.

The article provides information on recommended practices, technology, and equipment for libraries to improve their technology offerings. Suggestions include creating a virtual tour of the library, using Google Cardboard augemented reality sets, and teaching with gamification platforms to engage children.

The article offers information on several customer service technologies. It mentions about real-time analytics that involves use of real-time input from customers and enterprise business intelligence solutions to optimize the customer service experience. It discusses the artificial intelligence platform Amelia from software company IPsoft that have cognitive computing capabilities, and further reports about growth in gamification and its benefits for businesses.

The article reports on the California's K–12 Online Content Project, part of the state's existing partnership with education company Gale, made new science- and technology-focused resources available to California students starting in January 2022.

The article offers suggestions on sales management and sales improvement. The significance of coaching, sales analytics and collaboration technology is discussed. The importance of motivation among salespeople and competitiveness within a sales team is mentioned. It also provides recommendations on sales training and gamification.

The article discusses the impact of gamification as enterprises begin to embrace the technique in many areas over the next two years. It defines gamification as the use of game design and game mechanics in any kind of non-entertainment context. It indicates that gamification has a land and expand kind of profile in terms of profile and can be used to increase sales or facilitate a software rollout. Gamification can also help companies asses their workers' competencies. INSET: GAMIFICATION DO'S AND DON'TS.

The article discusses events and trends in customer relationship management (CRM) in 2013, and offers a look at issues facing CRM in the coming year. Topics covered include the partnership between Microsoft and Salesforce.com, the challenges and opportunities offered by big data, and the increasing use of gamelike elements to engage people.

The article focuses on the public opinion poll entitled "Emerging Technology in Health Engagement" conducted to 263 employer human resource (HR) representatives by WorldatWork and Buck Consultants in 2012. It reveals that 73 percent of the participants has reported of having health engagement within their company. Moreover, it mentions that gamification and game-like approach are the most effective strategy to promote health engagement among employees.

The article looks at digital marketing as of 2014, focusing on the use of gamification in developing marketing and advertising. It notes that customer loyalty programs which use points and rewards represent a simple form of gamification, and says that more complex game-based strategies are possible in the digital context. Topics include the psychology of customer engagement and athletic footwear company Nike's Nike+ application (app).

The article discusses the American Library Association's annual conference in Las Vegas, Nevada. Topics include how speakers interpreted the conference theme of library transformation in different ways including the gamification of libraries, a focus on science, technology, engineering, and math (STEM), and the idea of less data-oriented decision making, library software development, and library programming for young adults.

The article discusses the 2014 Computers in Libraries conference (CIL) which was held from April 7-9 in Washington, DC. Topics include the level of attendance and number of speakers, the rising technology trends of gamification including the Makey Makey invention kit which allows the user to turn anything into a computer touchpad, and how the conference fostered peer-to-peer learning.

The article offers the author's insights on the success of knowledge management (KM) program and adoption of gamification. The author says that KM program's ability to promote and support a culture of collaboration and knowledge sharing defines its success, however, tools, processes and organizational constructs are also important elements. According to professor Kevin Werbach of Wharton School of Business, gamification is the use of game elements and design techniques in non-game context. INSET: GAMIFICATION: PRACTICAL TIPS.

The article discusses the Paulson Training Programs which is putting the gamification concept into practice with its new monthly SimTech Injection Molding Challenge.

The article offers tips on how to develop the right gaming strategy to improve productivity in manufacturing industries, including the suggestions by John Mills of Rideau Recognition Solutions and former Sony Europe head Nicolas Babin.

The article outlines the eight technologies that are driving contact center innovations. Topics include the impact of a cloud-based contact center infrastructure on the dynamics of the market, the potential of mobility to enhance the service experience of both recipients and providers, and self-service as the preferred channel for Millennials. Also mentioned are knowledge management (KM), voice biometrics and gamification.

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

The article discusses the application of gamification solutions in contact centers. It mentions that gamification provides a framework which enables organizations to motivate employees and customers. It informs about several center gamification vendors including Badgeville, Bunchball and ClearView. It also gives reference of "2014-2015 Gamification Product and Market Report" of the consulting firm DMG Consulting.

The article reports on the blatant promotion of gamification. It mentions its incentivization of desired behaviors in workers and consumers through rewards, points and other loyalty programs. Furthermore, information technology (IT) research firm Gartner Inc. vice president Brian Burke notes the need for its technology to pass through the Trough of Disillusionment to attain full productivity.

The article discusses the concept of gamification focusing on the beneficial and productive uses for games in business applications. It mentions the approach of the customer relationship management (CRM) vendor in generating game-like environments for shopping. It also notes the capability of gamification as a way to do all in the online environment and to enable the vendor to save overhead in the process.

In this article, the author looks into gaming as a possible way to improve educational experience in engineering schools. The author relates that as a youth, he sometimes got bored sitting in engineering classes while looking at a chalkboard full of equations. He mentions that the book, "For the Win," by Kevin Werbach and Dan Hunter, demonstrates what little gaming can do for ordinary tasks. The author also claims that people are happier playing games than sitting in classrooms.