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AKRON, Ohio, April 17, 2014 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) was honored recently by the Edison Electric Institute (EEI) for delivering outstanding customer service to the company's major commercial [...]

A former Wal-Mart Supercenter is the new home of a Blue Cross and Blue Shield of Oklahoma customer service center. The 108,000-square-foot customer service center at 7777 E. 42nd St. [...]

Wal-Mart is gaining on Walgreen as more consumers look to save on prescription drugs. The Arkansas-based discount merchandiser has become the third-largest player just two years after entering the retail [...]

FAYETTEVILLE, Ark. Wal-Mart officials, bolstered by a rebounding stock price and improved image, told shareholders on Friday that their renewed focus on price and better merchandise is winning over customers [...]

Today marks the ominous-sounding Black Friday, the moniker for the first official shopping day of the holiday season. And despite gloom and doom relating to gasoline prices and the nationwide [...]

Tesco, the UK's biggest supermarket chain, is about to launch a 'new and exciting concept in retail' in the US. When its Fresh & Easy stores open later this year, [...]

In an attempt to improve its recent weak profits , Wal-Mart Stores Inc. is planning to refocus on its core customers, with a strong emphasis on better customer service. Recent attempts to attract wealthier customers by offering better quality goods have failed, and may have had a negative impact on the chain's core shoppers .

Have consumers finally reached the tipping point? It was a question burning a hole in many store owners' pockets Thursday, after some of the nation's biggest retailers blamed $3-a-gallon gasoline [...]

Customer satisfaction with retail is down for the first time in four years, according to a report released by the American Customer Satisfaction Index (ACSI). All brick-and-mortar retail categories show [...]

Amazon, Kmart, and United Airlines among those that make CR's 'Naughty' List; Lands' End, Walmart, and Southwest Airlines play 'Nice' in Fourth Annual Public Education Campaign YONKERS, N.Y., Nov. 25, [...]

MINNEAPOLIS, Oct. 2, 2013 /PRNewswire/ -- Mayo Clinic is continually ranked among the top companies in the world for customer service. It's easy to see why. 'They believe that customer [...]

Byline: CNN Staff (CNN) -- Supervising News Editor Maggie Leung -- 404-827-1401 UPCOMING California-Yosemite-Wildfire (will update) The numbers are staggering and the prospects are absolutely scary as a massive California [...]

Office Depot Sweeps Into Lead for Specialty Retail, Joining Ranks With Industry-Best Veterans Publix, Nordstrom and Amazon ANN ARBOR, Mich. -- The national customer satisfaction benchmark gains 0.5% to 76.3 [...]

Tampa Florida (PRWEB) July 25, 2012 'The goal as a company is to have customer service that is not just the best but legendary.' ~ Sam Walton It is atypical [...]

M2 PRESSWIRE-May 23, 2012-: AT&T Announces its First Prepaid Side Slider Smartphone, Samsung Galaxy Appeal(TM); AT&T GoPhoneÂ(r) Helps Customers Keep Costs Under Control While Still Enjoying Benefits of Smartphone Ownership(C)1994-2012 [...]

ANN ARBOR, Mich -- The following information was released by the National Association of Convenience Stores:Customer satisfaction at the national level inches up 0.1% to 75.8 on a scale of [...]

Amazon, Nordstrom, Publix and Costco Remain Top ACSI Performers; Customer Satisfaction Crashes for Netflix and Wal-Mart Falls Further Behind ANN ARBOR, Mich. -- Customer satisfaction at the national level inches [...]

The shelves in a Wal-Mart store are filled with products from thousands of suppliers, many of whom have been immensely successful over the years in working with the company to [...]

PHOENIX -- The following information was released by the National Association of Convenience Stores: As the number of traditional gas stations in Arizona continues to decline, the number of non-traditional [...]

(From Post Magazine) Byline: Staff 'There's only one boss - the customer.' So, famously, said the founder of Walmart, Sam Walton. And he went on to say that the customer, [...]

(From Canada Newswire) COLLOQUY Canadian Retail Loyalty Index Reveals IGA and Jean Coutu Remain Strong in Quebec , But Walmart Encroaching in other Categories Importance of Customer Service Drops 25 [...]

(From Canada Newswire) COLLOQUY Canadian Retail Loyalty Index Reveals Dramatic Shift in Consumer Behaviour Sobeys, IGA, Jean Coutu Hold Strong in Regions, Despite Growing Walmart Juggernaut TORONTO , July 26 [...]

CINCINNATI, Ohio -- The following information was released by the National Association of Convenience Stores: In a study of shopper loyalty conducted by Colloquy, Walmart received the highest scores, Supermarket [...]

Mar. 13--After more than 16 years of serving local book-lovers, The Book Depot at Kinston's Vernon Park Mall is closing, the latest victim of the ongoing recession. 'I am heartsick, [...]

MIAMI -- Organized by Six Sigma & Process Excellence IQ, a division of IQPC, the LSS & Process Improvement for Customer Experience will be held March 22-24, 2010 at the [...]

If Wal-Mart stores seem increasingly dynamic and engaging it could be due to a subtle change the company made two years ago that has altered the in-store experience for many [...]