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The article features the work of 74-year-old part-time musician Harriet Goldberg as of 2023. Topics discussed include her personal and professional background, her recording of albums comprised of vocal tunes modeled on classics, and her later provision of hold music for the Amazon Connect service. Also noted are the serving of Goldberg's jazzy instrumental "My Time to Fly" to callers put on hold by customer service lines from businesses large and small, and its public appreciation.

The article focuses on the Social Security Administration's customer service challenges, including long wait times, disability application backlog, and overpayments to beneficiaries, which are exacerbated by a decade of congressional budget cuts, leading to a 25-year low in staffing. It mentions the ongoing budget battle in Congress could worsen the situation.

The article focuses on the history of sports journalism at The New York Times, highlighting memorable moments and dedicated reporters who covered events ranging from the 1896 Olympics to breaking barriers for female sports reporters.

The article focuses on how the Internal Revenue Service (IRS) has increased its full-time staff to nearly 90,000 and improved customer service after receiving additional funding, but still faces challenges amid accusations from Republican lawmakers and uncertainties about its budget and operations.

The article highlights that Allstate, homeowner insurance company in the U.S., has stopped selling new policies for homes and condos in California due to worsening climate conditions, and wildfires, joining other insurers in restricting coverage in areas vulnerable to climate change.

The article reports on the household gadget is misbehaving and you need help, and have a question about travel arrangements or insurance coverage, and the company's website and a digital imp pops up in a small text window.

The article reports that the Internal Revenue Service for the U.S. federal government will significantly improve its customer service by hiring 5,000 agents to answer the telephones and respond to questions from taxpayers.

The article examines the possible reasons why airline companies in the U.S. and around the world like Southwest Airlines cannot provide sufficient customer service to their customers. Also cited are the complaints of long call wait times and rebooking of canceled flights raised by passengers, and the comment of Delta Airlines' Ed Bastain on the issues.

The article reports on the decision of U.S. fast food firm McDonald's to acquire technology companies which specialize in artificial intelligence and machine learning in an aim to improve customer service. Topics discussed include decline in the chain's operational performance due to the rise of healthier alternatives, technology testing at some of its drive-through units to predict customer orders, and the implication for the retail sector.

The article discusses changes in the customer service and operations of the U.S. Social Security Administration (SSA) during the coronavirus disease 2019 (COVID-19) pandemic.

The article discusses lessons that social media company Facebook can learn from the banking industry as it fights fake news. Topics discussed include the application of the concept of "know your customer," practical considerations of this concept, how the vetting of legitimate users would work and an outlook on the future of communication shifting to private, encrypted services.

The article offers information related to the development in technology of the western U.S. and mentions its impact on skiers and riders.

The article reports on the performance of the U.S. economy at the start of 2020 and mentions topics including the steady job creation, the recession in the manufacturing sector and the tight labor market.

The article reports on Go-Jek, a startup in Indonesia that offers wide range of services which include ride hailing.

The article discusses evolution and experimentation of showrooms which represents a retail model for bridal designers, car dealers and online apparel start-ups, in an attempt to address the latest trends and demands. It mentions strategies used by brick-and-mortar retail chains to lift sagging sales using cozier spaces to sell very little of anything. It also explores focus of several stores on slashing prices and accelerating delivery times, in order to ensure improved customer services.

The article reports on the aircraft registration service offered by Bank of Utah which helped Russian oligarch Leonid Mikhelson to register his private jet with the U.S. Federal Aviation Administration (FAA). Topics discussed include aircraft trust records from offshore law firm Appleby, tax evasion associated with aircraft trust arrangement, and connections of Mikhelson to U.S. and company subject to sanctions.

The article reports on the unfair and deceptive practices of Wells Fargo & Company, an American international banking and financial services holding company, as well as failing to manage risks has been critized by federal regulator the Office of the Comptroller of the Currency. According to Catherine Pulley, a Wells Fargo spokeswoman, that they are working to improve their customer care services in response to the issue.

The article reports on the reorganization and reshaping of Best Buy Co. Inc. retail stores to thrive in the electronic commerce era with happy workers and satisfied customers picking Microsoft and Apple gadgets.

The article reports on the help also needed by medical practitioners in saving their patients at nursing homes and hospitals as Hurricane Harvey wreck havoc across Houston, Texas on August 25, 2017. Topics discussed include the devastation caused by the hurricane to the hospitals and nursing homes of the state, the rescue operations for the flood victims, and the question as to the readiness of the health institutions in countering such problems.

The article focuses on the British Broadcasting Corporation's (BBC) 10 o'çlock news' custom of showing the Match of the Day telecasted on Saturday. It discusses how a part of the audience do not keep a track of the basketball match scores and thus, tune in to the telecast as per news' editor Paul Royall, and how it still is popular even with internet streaming and social media.

The article looks at various jobs being created by fast-casual restaurants to offer help and a more social, interactive experience to customers, such as employees entertaining customers while they wait in line or explaining menu items to them. Restaurants cited include Breads Bakery in New York City, Gjusta in Venice, California, and the chain restaurant Sweetgreen.

The article reports on retail company Wal-mart's experiment of paying its workers more, training them better and offering better opportunities for advancement. Topics discussed include definition of efficiency wages, increase in the proportion of Wal-mart stores hitting their targeted customer-service ratings by early 2016 due to the experiment, and actions taken by Chief Executive Doug McMillon to improve the company's financial performance.

The article offers tips on using social media to enable faster service from airlines including the use of Twitter to get fast response, the use of private messaging, and to increase social media presence.

The article discusses the concept of organic retail farming for Galeries Lafayette, which provides an exceptional experience to people through its luxury farm with its signature scent of sage, rosemary and compost.

The article reports that soft drink form Coca-Cola Co. has announced against the fake news of discontinuing diet soda and mentions that customer service had told that the bottler had discontinued offering Tab in stores.

A review is offered for the Clyde's bar located in Brooklyn, New York City.

The article presents information on the lack of technology support for customers of cable and mobile companies, the impact of company procedures on the service provided by tech support agents, and excellent tech support provided by firms that include GoDaddy, Amazon Prime, and Apple.

The article mentions the planned makeover of Spirit Airlines into a cheap but customer service-focused airline in the U.S., which will include reducing the frat-boy image, cleaning up the cabins, and improving arrival times, as of June 28, 2016.

The article offers the author's insights regarding the interior designer Homepolish founded by Noa Santos and his partner Will Nathan. Topics discussed include how the firm allows its staff establish reputation as the reputation earned by the company, the aspects of how the company give designers access to clients and providing clients with the accessible design expertise through online services, and the satisfaction of several couples on the design offered by the firm to their structures. INSET: More à la Carte Décor..

The article focuses on the efforts of companies in appealing to wealthy customers through exclusive services. Topics covered include Delta Airlines started a surprise-and-delight service of transporting wealthy passengers in Porsche cars between terminals, the Royal Caribbean special beach club in Haiti for wealthy guests, and the trend of affluent customers seeking constant validation as top-value customers.

The article states that despite earning about $22 billion in profits in 2015, U.S. domestic air carriers American Airlines, Southwest Airlines, Delta Air Lines, and United Airlines were not reducing airfares as of early 2016. The article examines the airline industry practice of capacity discipline, a U.S. Justice Department investigation into the airline industry concerning possible collusion, and customer service among U.S. airlines.

The article reports on how long the barbecue customers take their lines to be served at barbecue restaurant Franklin Barbecue located in Austin, Texas. It mentions various costumers who have spent time to line with a camping chair and waiting to be serve including siblings Corey McCart and Zacharriah Hill, Raheem Chaudhry, and John Veracruz.

The article focuses on start-up companies that are attempting to replace technology in favor of human agents. The author discusses the rise of internet travel websites, which replaced travel agents, and examines how travel, home service, and shopping companies are now adding humans back to their central business plan.

The article discusses the U.S. telecommunication cable and satellite provider Time Warner Cable's advertising campaign featuring jokes about their former flaws in their cable service. The role that the advertising campaign plays in efforts to increase customer satisfaction of Time Warner's services, including its customer service, is discussed.

The article discusses how a family-owned bookstore Buchhandlung Frühauf in Bad Sooden-Allendorf, Germany, operated by Wolfgang Frühauf, has sold to Sausage too, in order to survive.

The article presents review of bar at Momofuku Ko, 8 Extra Pl, New York.

The article reports on Melanie Kennedy who is a former accountant from Bangor, Northern Ireland and has been diagnosed with stage four incurable breast cancer. It states that she indulge in a massage at the spa at Culloden Estate and Spa in Belfast after knowing that the hotel had recently trained its therapists on giving treatments to guests with cancer.

The article reports on the plan of financial services company Wells Fargo & Co. to transform the customer and team member experiences by replacing required questions with tips and suggestions relevant to customers.

The article discusses the struggle of the movie ticketing service provider MoviePass over their terms of service that limit the number of times fans can see the same movie to just once wherein the subscribers' account will be canceled if they are ineligible to sign up for a new MoviePass account.

The article offers information on the new service of online retailer Amazon wherein customers' orders can be delivered inside their cars or on the trunks of their cars for convenience.

The author reflects on racial discrimination in customer service in the U.S. as of April 21, 2018, with topics including coffee chain Starbucks Corp.'s decision to require all its employees to undergo racial bias training and the need to change how services are delivered.

The article presents information on the Ski Resorts in the Caucasus Mountains, highlighting facts on Chechnya, the development of resorts in order to create job opportunities, and Chechnya as a brand impacting the tourism in Russia.

The article reports on the opening of Clairmont Nichols Opticians in Midtown East, New York City on January 1, 2018 and offers information on the customer service of the optical clinic and the other product it sells such as binoculars and telescopes.

The article presents information on services being offered by travel companies to solo travelers including staterooms, waiving of single supplement for rooms, and awards for travelers.

The article discusses a trend within the retail industry of various stores and companies approaching shoppers as guests rather than as customers. Topics addressed include the practice of cashiers using the phrase "following guest" to get the attention of customers waiting in line, as well as the role of entertainment and hospitality company Disney in originating the trend.

The article discusses the significance of the Citizens Bank of Weir (CBW) in Weir, Kansas, highlighting the implications of the bank's efforts to implement faster money transfers in terms of the broader U.S. banking industry. Topics addressed include bank owners Suresh Ramamurthi and Suchitra Padmanabhan's decision to purchase the bank in a small Kansas town, as well as the Automated Clearing House (A.C.H.) money transfer system.