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An interview is presented with American restaurateur David Chang on the impact of the coronavirus (COVID-19) outbreak on restaurants. Topics discussed include his decision to close restaurants, views of U.S. Donald Trump about immigrants, Chinese and Mexicans; and challenges for restaurants to get loans from big banks and insurance companies.

The article presents a corporate profile of entertainment company Junkin Media Inc., founded in 2009 by its chief executive officer Jonathan Skogmo, in Culver City, California. The topics discussed include the quality of work environment they have, how they meet the demand of their clients for content, and different services they offer.

Reports on the Maloof Brothers, who own the Sacramento Kings basketball team and the Palms Casino in Las Vegas. Legacy of father George Maloof, Sr. with his emphasis on customer satisfaction; History of the family business beginning with beer distribution in New Mexico; Purchase of hotels, a bank, and the Houston Rockets; Emphasis on customer service for ordinary people in the casino business; Connection of the Palms casino to "The Real World," MTV's longest-running reality series; Transformation of the Sacramento Kings; Lifestyle of the brothers.

Describes the growing trend of increased customer service by businesses. Examples of publications and consultants that specialize in customer service training; Role playing.

The article discusses the importance of understanding the drinking establishment before placing an order. It states that reading a bar before placing an order can result to having a better experience. It mentions that one if is still unsure about the order, just ask the bartender of the drinks that they love to make.

Focuses on the antiquated technology used by telephone companies. Difficulty of getting through to employees of the telephone company; Question of why telephone sales representatives are not equipped with their own telephone numbers and voice mail; Large volume of sales employees at Bell Atlantic.

Focuses on the complex management involved with battery usage. Types of batteries; Difficulties involved with recharging batteries; Specialty battery companies; Battery trends.

Answers are presented to ethical questions regarding whether a customer should request an entitled refund if the delivered service was satisfactory and whether an individual may provide a negative reference for a student or colleague rather than declining the request as in common practice.

Jenny Craig provides culturally specific prepackaged meals to its customers, instructing them to add fresh fruits, vegetables and dairy. American [ABSTRACT FROM AUTHOR]

The author of the humorous narrative describes his "Consumer Man" persona which drives him to complain to store clerks and consumer services departments. The author describes a humorous encounters with a grocery store clerk who asks inane and useless questions, and won't allow the author to have an extra bag during a rainstorm until a policeman forces the clerk to give him one.

The author describes what happened when he tried to mail several letters at a U.S. post office. The postal employee was unhelpful and the author imagines how he would like to embarrass the man in front of the other customers. The author feels that the clerk was helpful to customers who came in line before him and that if he only had a fake accent the transaction would be smoother. The author concludes that his own behavior was inappropriate.

The author reports that, in a time when the consumer trend in America is toward dissatisfaction with customer service, Wawa Inc. is praised for its service in several Wawa-related online community groups. Wawa's chief executive officer, Howard Stoeckel, says that the convenience store focuses on repeat-customer business. The author suggests that the company does a better job of investing in the people it hires than most chain stores.

Comments on the phone recording "this phone call may be monitored for quality-assurance purposes." Claim by Brad Cleveland, head of Incoming Calls Management Institute, that AT&T may have originated the message, and that with around 100,000 call centers handling 32 billion calls a year, it gets a lot of air time; Observation by Eran Gorev, president of NICE Systems, that continuing a call after that message forfeits one's right to privacy.

Presents the ethicist column where readers ask ethical questions. Question on a husband for works for a store that urges sales associates to promote credit cards with an annual interest rate of 21 percent; How the husband feels it is unethical to push these card on poorer people while his wife things he is making assumptions about people's best interests; Suggestion from the ethicist that the husband should simply point out the features of the credit card and let the consumers make their own choice; Second question which is about one person using another to get out of community service.

Looks at clothing manufacturers decision to offer custom-fit articles of clothing. Decision by Lands' End to offer custom fit service and how the service has attracted more consumers than the company thought; View that the casual dress industry model is changing; Discussion of custom fit service being offered online; Other companies offering custom fit services including Levi's and Brooks Brothers.

Focuses on the airline industry in the United States. How airlines compensate customers for delays or cancellations of flights; Food items on various airlines; Increased legroom between rows; Comment on delayed or cancelled flights.

Relates ethical opinions to readers on various subjects. Whether college professors should assign their own published books to their students; The ethics of a class-action suit in which the plaintiff has experienced no injury or inconvenience; How helping oneself to free drink refills at a fast-food restaurant may be stealing from the restaurant.

Questions how the price of the Mother's Day roses can be low. The price of a dozen roses; The role of competition, oversupply and technology in bringing down the price; How blooms from Columbia make their journey to the grocery stores in the United States; The expensive florist-shop roses; Comments by florists.

Discusses the job of a customer service representative at an insurance company. What the job consists of; Customers loss of privacy once information is given to the representative, such as your social security number; The ability to read emotions through your voice; Other information that can be gathered.

Focuses on a debate between Georges LeMener, the president and chief executive officer (CEO) of Motel 6, and William Sofield, a designer of boutique hotels, on what makes hotel guests feel most comfortable. Modification of the hotel room environment; Privacy; Feelings of safety.

Reports on Debra Young, a private detective who uses the Internet to catch unfaithful husbands and wives. How she catches the cheating spouses; Number of people she has caught; Divorces resulting from her work; Background information on Young

Discusses the attitudes and policies of the telephone companies. The vulnerability of the telephone to technologies designed to displace or complement it; The attitude of the telephone companies towards their customers; Their behavior as monopolies; The changes occurring in the way people exchange messages.

Reports on several exotic services offered by airlines as of May 25, 1997. Partial ownership of a Challenger 604 private aircraft from Business Jet Solutions; The `Virgin Touch' upper body massage from Virgin Atlantic; The `Millennium IV' tour on New Year's Eve 1999, which stops in four time zones; Mystery flights, where the destination is not announced until take off.

Recounts the author's experience of trying to earn qualifying miles to retain his membership in American Airlines' AAdvantage Gold club. Number of miles needed to stay in the club; Difference between qualifying miles and actual miles; Author's experience of traveling from Orange County to Los Angeles, California.

Reports that Cell Tech's Super Blue Green Algae can be ordered via the World Wide Web. Not available in stores; Sold by independent distributors; The company giving approval to 20 distributors to use Web sites to take orders.