qualassurepurp.

Comments on the phone recording "this phone call may be monitored for quality-assurance purposes." Claim by Brad Cleveland, head of Incoming Calls Management Institute, that AT&T may have originated the message, and that with around 100,000 call centers handling 32 billion calls a year, it gets a lot of air time; Observation by Eran Gorev, president of NICE Systems, that continuing a call after that message forfeits one's right to privacy.