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Start Over
Convenience Cult?
- Source :
-
New York Times Magazine . 7/30/2006, Vol. 155 Issue 53656, p15-15. 0p. - Publication Year :
- 2006
-
Abstract
- The author reports that, in a time when the consumer trend in America is toward dissatisfaction with customer service, Wawa Inc. is praised for its service in several Wawa-related online community groups. Wawa's chief executive officer, Howard Stoeckel, says that the convenience store focuses on repeat-customer business. The author suggests that the company does a better job of investing in the people it hires than most chain stores.
Details
- Language :
- English
- ISSN :
- 00287822
- Volume :
- 155
- Issue :
- 53656
- Database :
- Academic Search Index
- Journal :
- New York Times Magazine
- Publication Type :
- Periodical
- Accession number :
- 21752908