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First-time customer Ron Adams has just become a huge fan of the new Edwards Food Giant in Little Rock, Ark. 'This is a beautiful store. I love it!' the retiree [...]

SPORts meDicine is PRoving to be a SuRPRisingLy stRong CategoRy these Days, providing healthy sales for team dealers and sporting goods retailers who focus on quality product, consumer education, customer [...]

T'was a holly, jolly Christmas for many of the nation's retailers, whom the holidays brought an unexpected gift: news of sales declines, merchandising stumbles and executive chaos at Wal-Mart. Sardonic [...]

The role of Six Sigma in providing customer service and delivery process is discussed. The Six Sigma's supplier, input, process, output, customer (SIPOC) that provides the representation of the Wal-Mart's customer fulfillment process is described.

The Wonders of the World--the ancient, the forgotten and the modern--capture people's attention for reasons ranging from architectural sophistication of a structure to the simple magnanimity of a naturally occurring […]

Customer service, what is it? For some, it is the Walmart greeter at the front of the store or it is simply making eye contact with customers as they walk [...]

[ILLUSTRATION OMITTED] About a century alter Marshall Field coined the phrase 'Give the lady what she wants,' one of the legendary merchant's spiritual descendants, Sam Walton, founded the discount retail [...]

Rogers, Ark. -- Home is moving front and center at Wal-Mart. The retailer's ambitious store remodeling program will unite multiple home lines, including domestics, in a 20,000-plus square--foot 'total home' [...]

You're going to have to wake up pretty early in the morning if you want to have the kind of connection Lindsey Cyr, pharmacy manager at the Wal-Mart supercenter in [...]

Small businesses often need to turn on a dime to profit. But this can cost them money upfront--a lot more than 10 cents. It can also cost time, with many [...]

Buyers of corrugated point-of-purchase displays aren't likely to have much success getting them into Wal-Mart's 3100 stores, says Bob Connolly, executive vice president of marketing and consumer communications. He was [...]

Allan Peretz has joined MARS Advertising as Senior Vice President, Client Service and eCommerce. According to a release, Peretz will have client service responsibility for Walmart and will also lead [...]

Byline: SHARON EDELSON Study: Wal-Mart Losing Price Edge Wal-Mart has lost its low-price prowess, according to a new study of the world's largest retailer by WSL/Strategic Retail. Consumers' perceptions of [...]

Ann Carey, Avista's national key account executive, has been recognized by chain store and multi-site companies for exceptional customer service. According to a release, Carey was one of only three [...]

MARKETER-AS-MEDIA-SPOTLIGHT/ BEST NATIONAL RETAILER SOCIAL-MEDIA STRATEGY facebook.com/walmart Unlike a lot of brands that simply show up on Facebook-because every big marketer feels like they have to be there-Walmart shows up [...]

BENTONVILLE, Ark. - Wal-Mart Stores said last week increased productivity and improved inventory management resulted in a better customer experience and contributed to improved financial results for the fiscal third [...]

BENTONVILLE, Ark. - Wal-Mart Stores is encouraging shoppers to take a seat at its Great Value Round Table. Members of the new survey-based community will provide feedback about the Great [...]

By Rob Tannen and Mathieu Turpault The near future of indoor/outdoor living The screen door represents the traditional boundary separating indoor from outdoor home life. But recent research suggests consumers, [...]

Publicis & Hal Riney has promoted its group account director, Kathleen Foutz, to the new role of director of client services. Foutz will be responsible for managing the business growth [...]

The endcap is back. And it's back big. The redesign of Wal-Mart's Supercenters include an effort to clean up mid-aisle displays, but at the same time emphasize massive creations at [...]

BENTONVILLE, Ark. - Wal-Mart Stores here said last week it has begun developing a new 'sustainability index' that it hopes will make it easier for consumers to evaluate the environmental [...]

Wal-Mart to Launch Green Product 'Index' Wal-Mart is expected to introduce an index that would determine the social and environmental impact of all the products it sells today during a [...]

JPMorgan Chase & Co. has agreed to provide an antifraud screening service for its corporate clients whose employees cash their paychecks at Wal-Mart Stores Inc. outlets. The New York banking [...]

Wal-Mart Gains With Price Focus NEW YORK While domestic retailers worry about when the economy will improve so consumers come out of their shopping funk, Wal-Mart Stores Inc. is using [...]

By slashing the fees of its popular prepaid debit card, Wal-Mart Stores Inc. is making a bid for a wide swath of banks' checking and credit card customers. The Bentonville, [...]

The media's current focus on Wal-Mart's gains in this economy leaves the impression that the chain's sole focus is to cut prices. What slips under the radar is the giant [...]

Helping customers eat healthy is a constant struggle for Sunflower Food Store, but it's not the only front on which the retailer is fighting. Two years ago, a Wal-Mart Supercenter [...]

Wal-Mart Stores for the past few years has made a concerted effort to turn the tide of public opinion in its favor. Recent reports have indicated that the colossal discounter [...]

BENTONVILLE, Ark. - Wal-Mart Stores here said the improvements it is making in its stores will help it to retain the new business it is attracting because of the pressure [...]

For 110 years, cans of Campbell's iconic condensed soup have facilitated water, energy and transportation efficiencies resulting from having cut the soups' heaviest ingredient, water, in half. Now, more than [...]

BENTONVILLE, Ark. - Battle lines are being drawn for a clash between smaller-format food stores following reports last week that Wal-Mart Stores plans to test a new, 20,000-square-foot concept in [...]

Editor's Note: This is the first of a three-part series exploring how home retailers are shifting strategies to accelerate omnichannel success. Next month's article will offer ideas for making stores [...]

WAL-MART SUPERCENTER is the top grocery store for organics users, with some 29% of organics consumers shopping Wal-Mart Supercenter during the past week. However, organic consumers are 272% more likely [...]

Supermarket customers have started doing a lot more with their money than just shop. In a quiet trend that only recently got noticed, supermarkets and retailers in other channels have [...]

BENTONVILLE, Ark. - Wal-Mart Stores here last week said its customers appear to be under intense financial pressure because of the economy, but food retailers around the country told SN [...]

BENTONVILLE, Ark. - In counterpoint to its recent overtures to a more upscale clientele, Wal-Mart Stores will aggressively roll out a financial services program aimed primarily at lower-income customers. The [...]

BENTONVILLE, Ark. - Customer segmentation at Wal-Mart Stores is a work in progress. While the nation's leading retailer built its sales base on its appeal to a low-price-oriented segment, it [...]

An increasing number of organic farmers in the U.S. say that Wal-Mart backed off its previously announced aggressive plans to offer more organic foods. After placing large orders for organic [...]

Last week we took a look in this space at the increasing spread between the satisfaction levels consumers attach to supermarket shopping venues in general and six food retailing chains [...]

Christmas is back. Not that it ever went anywhere, but retailers are using the name in their marketing after years of preferring the more generic 'holiday.' What accounts for this [...]

BENTONVILLE, Ark. - Almost four months earlier than planned, Wal-Mart Stores is expanding its $4 generic prescription drug program to all of Florida, the company reported this month. The program, [...]