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Companies traditionally think of cross selling only as investing in data warehouses to create targeted marketing campaigns. While this is an effective means to begin a cross sell strategy, people […]

Byline: PHMSA The U.S. Department of Transportation's Pipeline and Hazardous Materials Safety Administration is members of the International Associations of Fire Chiefs for their assistance in promoting the national '811- [...]

The confidence marketers have in any marketing discipline is reflected in agency growth. Below you will find a breakdown of the biggest and fastest-growing contact centres, the top centres by [...]

Call centers do more than handle customer requests. They also sell - a lot, actually. Item: FleetBoston Financial Corp.'s call center will bring in about 25% of the company's home [...]

Call centre agents are the only people in the trade selling accommodation-only deals in large volumes, according to Brian Young, director of Cosmos's accommodation website subsidiary, Somewhere2stay. 'Accommodation-only still needs [...]

Software vendors as diverse as Siebel, SAS, SPSS and Microsoft each have a different definition of what comprises analytical CRM. In an immature market, all can claim to be leader. […]

It's a jungle out there when it comes to CRM software. Given a crowded marketplace, particularly for apps serving call centers with hundreds or thousands of agents, some CRM developers [...]

In the late 1990s, some developers of customer support software touted knowledge management (KM) as an inexpensive tactic to deflect calls. By directing customers to a Web site to look [...]

Contrary to the opinion of many credit union managers, a call center is not an 'unavoidable cost center,' but rather a tool for building relationships with members, according to one [...]

New technology, including speech recognition, appears likely to usher in some big changes in call center cross-selling and customer retention. The help's timely. Inbound calls - when consumers call a [...]

Telephone Doctor unveiled its Small Business Training Package that unites its most popular customer service training materials. The package includes two Telephone Doctor training videos, an audiocassette program and three [...]

Measure-X, a training and retention firm based in Phoenix, AZ, offers five tips to let your customers know you appreciate their business. 1. Budget and plan ahead. Set aside money [...]

Suspicious packet goes down a blast Although marketers seem to rely heavily on the fact that the British public are a bunch of gawping dumbos, there are time' this is [...]

Strategies to turn call centers into profit-generating, marketing enterprises by imparting sales training are presented.

A mail campaign with a different dimension is how the new mailers of CSi Complete can be described. The campaign carried out in three stages features a sport water bottle; a bank pouch and a mini-trash can carry letters, rather than a flat printed piece. After each stage of mail, the campaign has been followed up by telemarketing and a very positive response has been gained.

PHOENIX -- The AfterMarket Co., an inbound sales center for the DRTV industry, is preparing for the early October launch of its new call center facility in Mesa, Ariz., that [...]

WHILE TENS OF MILLIONS OF dollars has been spent on CRM technology by organisations within the banking and finance sector, for many companies there is still a lack of understanding [...]

THERE IS GROWING ATTENTION internationally to upgrading the efficiency of banks' call centres. One emerging aspect relates to the integration of customer telephone and email communications into a single contact [...]

TRADITIONALLY, WHILE TELEphony-based call centres were only able to handle voice-only customer contact, with the growth of the Internet, banks and financial institutions now have a powerful new medium for [...]

The article discusses how call centers can help companies build good customer relationships, and the importance of customer service representatives.