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More Mindful of Customers -- How three top trends in KM enable your call center to communicate information about your company effectively and accurately

Authors :
Fleischer, Joe
Source :
Call Center. May 1, 2003, 42
Publication Year :
2003

Abstract

In the late 1990s, some developers of customer support software touted knowledge management (KM) as an inexpensive tactic to deflect calls. By directing customers to a Web site to look [...]

Details

ISSN :
10645543
Database :
Gale General OneFile
Journal :
Call Center
Publication Type :
Periodical
Accession number :
edsgcl.100983968