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More Mindful of Customers -- How three top trends in KM enable your call center to communicate information about your company effectively and accurately
- Source :
- Call Center. May 1, 2003, 42
- Publication Year :
- 2003
-
Abstract
- In the late 1990s, some developers of customer support software touted knowledge management (KM) as an inexpensive tactic to deflect calls. By directing customers to a Web site to look [...]
Details
- ISSN :
- 10645543
- Database :
- Gale General OneFile
- Journal :
- Call Center
- Publication Type :
- Periodical
- Accession number :
- edsgcl.100983968