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457 results on '"Customer relationship management -- Surveys"'

401. CRM survey 2008

Author

Burns, Michael

Subjects
Customer relationship management -- Surveys, Customer relationship management, Banking, finance and accounting industries, Business
Abstract

Welcome to our latest vendor survey on customer relationship management. As we pointed out in our September survey on enterprise resource planning (p.14; camagazine.com / ERPsurvey2008), we decided to do [...]

Published
2008

402. The importance of customer data

Subjects
Customer relationship management -- Surveys, Chain stores -- Services, Chain stores -- Customer relations, Chain stores -- Surveys, Customer service -- Management, Customer relationship management, Customer service, Support services, Company business management, Business, Retail industry
Abstract

Customer-relationship management (CRM) and mining customer data have become increasingly important to retail chains, according to a recent report by Retail Systems Research (RSR). The survey, 'Loyalty and Personalization: The [...]

Published
2008

403. The poker dynamics of CRM: today's companies are finding a full house of technology options

Author

Dickie, Jim

Subjects
Customer relationship management software, Customer relationship management, Microsoft Corp., Poker -- Surveys, Computer software industry -- Surveys, Customer relationship management -- Surveys, Customer relationship management software -- Surveys
Abstract

HAVING JUST completed our 2008 Sales Performance Optimization survey of over 1,500 companies worldwide, the similarities between poker and CRM come to mind. The percentage of companies 'buying in' and […]

Published
2008

404. CRM SaaS: paying more for uptime

Author

Sims, David

Subjects
Marketing research, Customer relationship management, Software quality, Customer relationship management -- Surveys, Software -- Market research -- Surveys
Abstract

According to a recent customer survey conducted by managed Web hosting provider Rackspace Managed Hosting, nearly 36 percent of responding SaaS (software as a service) customers do not know the […]

Published
2007

405. Fueling the CRM engine: sales reps are spinning their wheels waiting for sales knowledge and relevant management tools to be integrated

Author

Dickie, Jim

Subjects
Customer relationship management software, Customer relationship management, Customer relationship management -- Surveys, Sales personnel -- Surveys, Customer relationship management software -- Surveys
Abstract

THIS YEAR'S Sales Performance Optimization study by CSO Insights surveyed more than 1,000 firms worldwide to assess how they are improving the ability of their salespeople to sell. We found […]

Published
2007

406. Supermarket sweep

Subjects
Customer relationship management -- Surveys, Supermarkets -- Rankings, Supermarkets -- Surveys, Supermarkets -- Prices and rates, Customer relationship management, Company pricing policy, Consumer news and advice
Published
2007

407. Breaking news: a CRM success story: the Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction

Author

Jackson, James

Subjects
Customer relationship management, Business plans -- Surveys, Customer relationship management -- Surveys, Newspaper publishing -- Surveys, Business planning -- Surveys
Abstract

* What problems were you facing? These surveys are helping us guide the strategic changes in our company. We're a 165-year-old newspaper company evolving into a multimedia organization in the […]

Published
2007

408. Five (and more) change tools: leadership training, CRM top most used list

Author

McClenahen, John S.

Subjects
Competition (Economics) -- Surveys, Competition (Economics) -- Forecasts and trends, Customer relationship management -- Surveys, Customer relationship management -- Forecasts and trends, Executives -- Surveys, Leadership -- Surveys, Leadership -- Forecasts and trends, Customer relationship management, Market trend/market analysis
Abstract

TIMES ARE CHANGING, AND not just for Bob Dylan. Among large U.S.-based multinationals, leadership training and customer relationship management (CRM) are tops in the tool kit of ways to manage […]

Published
2006

409. CRM gains ground as management tool

Author

Prewitt, Edward

Subjects
Customer relationship management -- Surveys, Executives -- Surveys, Customer relationship management, Business, Computers and office automation industries
Abstract

The findings of Bain & Co.'s survey, on the significance of customer relationship management tool for executives, are examined.

Published
2005

411. Who's responsible for the customer experience? Many companies remain indecisive about consolidating all service channels under a single umbrella of authority

Author

Bailor, Coreen

Subjects
Customer relationship management, Company business management, Customer relationship management -- Surveys, Business enterprises -- Customer relations -- Management -- Surveys
Abstract

Serve your customers what they want, how they want it, and you may curtail the chances of frustrating them by mismanaging their customer experiences. According to the first document in […]

Published
2005

412. 3 Industry survey

Author

Bairsto, Andy

Subjects
Customer relationship management -- Surveys, Telecommunications services industry -- Surveys, Customer loyalty -- Surveys, Communications industry -- Surveys, Customer relationship management, Telecommunications services industry, Computers, Telecommunications industry
Abstract

3.1 Overview of survey--aims and methodology Between December 2003 and February 2004, Chorleywood carried out a survey to determine the industry's perception about churn, customer retention and CRM. We wanted [...]

Published
2004

413. Banks can blend technologies to offer a better customer experience, bearing point survey says

Subjects
Executives -- Surveys, Banking industry -- Technology application, Customer relationship management -- Technology application, Customer relationship management -- Surveys, Technology application, Banking industry, Customer relationship management, Banking, finance and accounting industries, Business
Abstract

Implementing new technologies can provide a better customer experience, while ultimately helping banks cut costs, according to a report from Bearing Point and the Economist Intelligence Unit. When asked which [...]

Published
2004

414. Simple strategies

Author

Schneider, Ivan

Subjects
Market trend/market analysis, Customer relationship management, Banking industry, Banking industry -- Customer relations, Banking industry -- Forecasts and trends, Banking industry -- Services, Customer relationship management -- Forecasts and trends, Customer relationship management -- Services, Customer relationship management -- Surveys
Abstract

The ideal retail bank customer acts like an annuity, sending a steady stream of cash flows back to the bank. But real customers are far from ideal. They demand access […]

Published
2003

415. CRM application market making a comeback, says META Group. (Tech)

Subjects
META Group Inc. -- Surveys, Customer relationship management -- Economic aspects, Customer relationship management -- Surveys, Business consultants -- Surveys, Customer relationship management, Business, Business, regional
Abstract

According to a recent poll conducted by META Group Inc., the customer relationship management market is rebounding, albeit slowly. Three-quarters of the survey respondents plan to spend about the same [...]

Published
2003

416. Customer Management iQ Highlights Survey Results

Subjects
Customer relationship management -- Surveys, Consumer protection -- Surveys, Consumers -- Surveys, Customer relationship management, Business, Business, international, Telecommunications industry
Abstract

Customer Management iQ recently conducted a survey among customer experience professionals across Retail Banking, Corporate Banking, Insurance and Financial Services to explore trends in investment strategies, data monitor technology and [...]

Published
2012

417. Better data, customer insight can increase sales by up to 20%. (Special Feature--CRM Quarterly Report)

Subjects
Accenture PLC -- Surveys -- Customer relations, Business consultants -- Surveys -- Customer relations, Customer relationship management -- Surveys, Financial services industry -- Customer relations, Banking industry -- Customer relations, Customer relationship management, Financial services industry, Banking industry, Banking, finance and accounting industries, Business
Abstract

WHILE BUSINESS EXECUTIVES overwhelmingly agree that technology has helped them strengthen relationships with their customers, more than half [55%] say that Customer Relationship Management (CRM] shortfalls can be attributed in [...]

Published
2002

418. The customer interaction--where it really counts; optimizing the contact centre to win and retain customers. (People)

Author

McCutcheon, Dermot

Subjects
Customer relationship management -- Surveys, Banking industry -- Customer relations, Financial services industry -- Customer relations, Business enterprises -- Surveys, Risk assessment -- Surveys, Consumers -- Surveys, Customer relationship management, Financial services industry, Banking industry, Banking, finance and accounting industries, Business
Abstract

WHILE TENS OF MILLIONS OF dollars has been spent on CRM technology by organisations within the banking and finance sector, for many companies there is still a lack of understanding [...]

Published
2002

419. Survey finds senior management support crucial. (News Briefs)

Subjects
Customer relationship management -- Surveys, Executives -- Surveys, Business, Construction and materials industries, Containers and packaging industries
Abstract

While business executives overwhelmingly agree that technology has helped them strengthen relationships with their customers, more than half (55 percent) say that customer relationship management (URM) shortfalls can be attributed [...]

Published
2002

420. Unifying the customer view

Subjects
Customer relationship management, Customer relationship management -- Influence, Customer relationship management -- Surveys
Published
2002

421. CRM not measuring up

Subjects
Customer relationship management, Customer relationship management -- Surveys
Published
2002

422. Taking a tactical approach

Subjects
Customer relationship management, Customer relationship management -- Surveys
Published
2002

423. Europeans still on CRM trail. (Technotes)

Subjects
Banking industry -- Surveys, Customer relationship management -- Surveys, Banking, finance and accounting industries, Business
Abstract

Customer relationship management -- banks still can not get enough of it, according to the latest report from Datamonitor, IT efficiency in financial services: European Financial Services Technology Survey 2002. [...]

Published
2002

424. Does CRM pay off?

Subjects
Return on investment, Customer relationship management, Rate of return -- Statistics, Rate of return -- Evaluation, Customer relationship management -- Evaluation, Customer relationship management -- Surveys
Published
2002

425. Most travel companies see CRM as key to success. (CRM)

Author

Fraser, Sarah

Subjects
Customer relationship management -- Surveys, Hospitality industry -- Surveys
Abstract

More than 80 percent of travel companies view customer relationship management (CRM) as a crucial component of their future business success, according to research from KPMG. The KPMG survey, which […]

Published
2002

426. The Database Group. (Briefs)

Subjects
Customer relationship management -- Surveys, Marketing -- Management -- Surveys, Customer relationship management, Company business management, Advertising, marketing and public relations, Business, Business, international
Abstract

The Database Group has found that the UK's top brands are failing to integrate customer relationship management (CRM) disciplines into the heart of their marketing strategies. A survey of the [...]

Published
2001

427. Survey: What drives executives to buy CRM solutions? (Direct Intelligence)

Subjects
YOUcentric Inc. -- Surveys, Customer relationship management -- Surveys, Computer software industry -- Surveys, Software -- Surveys, Advertising, marketing and public relations, Business, Customer relationship management, Software quality, Surveys
Abstract

A new survey released by YOUcentric, Inc. (www.youcentric.com) examines how executives are evaluating CRM and what issues are driving them to buy. More than 250 senior business executives responsible for [...]

Published
2001

428. Retailers Say CRM Is Crucial But Few Are Implementing Initiatives. (Direct Intelligence)

Subjects
Retail industry -- Management -- Surveys, Customer relationship management -- Surveys, Advertising, marketing and public relations, Business, Customer relationship management, Company business management, Management, Surveys
Abstract

Retailers consider CRM initiatives crucial to the success of their business, but few retailers are implementing CRM strategies, a new Gartner, Inc. (www.gartner.com) survey reports. Fifty-two percent of respondents rated [...]

Published
2001

429. Latest Wave of Communications and High-Tech Corporate Investments in Customer Service Falls Short During Downturn

Subjects
Customer relationship management -- Surveys, Investments -- Surveys, Customer service -- Surveys, Support services, Customer relationship management, Customer service, Company investment, Computers, News, opinion and commentary
Abstract

New Accenture (NYSE: ACN) research has found that communications and high-tech companies-many of which are falling short in their customer service delivery--need to direct their investments at new levers that [...]

Published
2010

430. Allegiance, Inc. Awarded Highest CRM Magazine Service Award for Enterprise Feedback Management

Subjects
Customer relationship management -- Surveys, Investments -- Achievements and awards -- Surveys, Customer relationship management, Company business management, Computers, News, opinion and commentary
Abstract

Allegiance, Inc., a leading provider of voice-of-the-customer (VOC) and feedback management solutions, announced that it has received the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine, [...]

Published
2010

431. Public Sector: The benefits of good evaluation

Subjects
Customer relationship management -- Surveys, Public relations agencies -- Officials and employees, Customer relationship management, Advertising, marketing and public relations, Business, Business, international
Abstract

More for less may not be a welcome message for agencies working in the public sector, but it is going to be the reality for some years to come. More [...]

Published
2009

432. Acxiom Garners Top-10 Ranking in Global ITO Customer Satisfaction Survey

Subjects
Customer relationship management, Customer relationship management -- Surveys, Customer satisfaction -- Surveys
Abstract

Acxiom ranked number six for data center management and number eight for overall ITO infrastructure vendors serving mid-tier companies in the 2009 Black Book of Outsourcing. The rankings, based on […]

Published
2009

433. MOST COMPANIES SAID TO FAIL TO PROTECT CUSTOMER DATA

Subjects
Consumer protection -- Surveys, Customer relationship management -- Surveys, Data security -- Surveys, Customer relationship management, Data security issue, Banking, finance and accounting industries, Business, High technology industry
Abstract

Although most companies keep customers' credit card numbers secure, the majority fail to protect customers' other personal-identification and bank-account information, new survey data suggest. The Poneman Institute LLC, a Traverse [...]

Published
2009

434. Turning Bad News Into Good Vibes - New Siegel+Gale Simplicity Survey Finds Organizations Can Strengthen Customer Relationships in Times of Crisis

Subjects
Customer relationship management -- Surveys, Consumer behavior -- Surveys, Health, Science and technology, Customer relationship management, Customer relations, Surveys
Abstract

During times of economic crisis, organizations struggle to communicate unfavorable news, from lower earnings and shrinking market share, to cuts in service and increases in prices. The conventional wisdom is [...]

Published
2009

435. Reynolds Consulting Services' Virtual Customer Care Center Gives Dealerships the Roadmap to Great Service in the Eyes of Consumers

Subjects
Consulting services -- Customer relations, Consulting services -- Surveys, Customer relationship management -- Surveys, Customer relationship management, Health, Science and technology
Abstract

The Reynolds and Reynolds Company announced that its Virtual Customer Care Center (VC3) is helping automotive retailers uncover what they did well or where they need improvement in the eyes [...]

Published
2009

436. Pharma CRM: 92% of Studied Companies Have or Plan to Integrate Several Databases for their CRM Initiative

Subjects
Company business planning, CD-ROM catalog, CD-ROM database, Database, Database industry, Customer relationship management, Databases -- Reports, Databases -- Surveys, Databases -- Planning, Database industry -- Reports, Database industry -- Surveys, Database industry -- Planning, Pharmaceutical industry -- Reports, Pharmaceutical industry -- Surveys, Pharmaceutical industry -- Planning, Customer relationship management -- Reports, Customer relationship management -- Surveys
Abstract

According to a new report by pharmaceutical business intelligence leader Cutting Edge Information, 92% of the surveyed companies already have or plan to integrate several databases when they implement their [...]

Published
2007

437. FIRST DATA STUDIES GIFT CARDS AS CUSTOMER INCENTIVES

Subjects
Marketing executives -- Surveys, Incentives (Business) -- Surveys, Gift cards -- Surveys, Customer relationship management -- Surveys, Customer relationship management, Banking, finance and accounting industries, Business, High technology industry
Abstract

Attracting customers is not the typical motive for issuing gift cards, but it represents a new market for gift card growth, says a new study by First Data Prepaid Services. [...]

Published
2005

438. Data integration and management provider announces two new customers

Subjects
Customer relationship management -- Surveys, Health, Science and technology, Customer relationship management, Company business management, Management, Surveys
Abstract

Siperian announced that two new pharmaceutical and life-science customers in the last quarter have chosen Siperian Master Reference Manager (MRM) to build their prescriber and organization hubs. With a total [...]

Published
2005

439. Data integration and management provider announces two new customers

Subjects
Customer relationship management -- Surveys, Health, Customer relationship management, Company business management, Management, Surveys
Abstract

Siperian announced that two new pharmaceutical and life-science customers in the last quarter have chosen Siperian Master Reference Manager (MRM) to build their prescriber and organization hubs. With a total [...]

Published
2005

440. Data integration and management provider announces two new customers

Subjects
Company business management, Customer relationship management, Customer relationship management -- Surveys
Abstract

Siperian announced that two new pharmaceutical and life-science customers in the last quarter have chosen Siperian Master Reference Manager (MRM) to build their prescriber and organization hubs. With a total [...]

Published
2005

441. Survey attacks firms for never rejecting business

Subjects
Public relations agencies -- Customer relations, Customer relationship management -- Surveys, Customer relationship management, Advertising, marketing and public relations, Business, Business, international
Abstract

PR agencies are struggling to say no to pitches regardless of their chances, according to a survey published this week by The Pace Partnership and accountancy firm Willott Kingston Smith. [...]

Published
2004

442. CRM is showing ROI, believe it or not

Subjects
Rate of return -- Statistics, Rate of return -- Evaluation, Customer relationship management -- Surveys, Customer relationship management -- Economic aspects, Return on investment, Customer relationship management, Business, Business, general
Abstract

CRM is showing ROI, believe it or not. A new study by International Data Corp. (IDC; Framingham, Mass.; www.idc.com), The Financial Impact of CRM, notes that 33 companies reported 'ROI [...]

Published
2004

443. Latest data: CRM works best in smaller operations

Subjects
Customer relationship management -- Surveys, Customer relationship management, Business, Business, general
Abstract

The future is mixed, if the surveys ICRM has seen are any indication. Customer relationship management is largely a boon in the small and midsized enterprise (SME; a.k.a., small and [...]

Published
2004

444. Coping with the rising tide of 'customer rage'

Subjects
Customer relationship management -- Surveys, Consumer complaints -- Forecasts and trends, Market trend/market analysis, Customer relationship management, Business, Business, general
Abstract

If you've been in the CRM/customer service realm for a while and think today's customers are angrier than ever, it's not just your imagination--it's a documented fact. As ICRM noted [...]

Published
2003

445. Coping with today's disenchanted, under-evaluated workforce

Subjects
Customer relationship management -- Surveys, Employee motivation -- Surveys, Job satisfaction -- Surveys, Customer relationship management, Business, Business, general
Abstract

This is no time to squander resources or to skip budget-minded performance-enhancing steps, yet many organizations are doing just that, according to three recent surveys ICRM has come across. Since [...]

Published
2003

446. CRM 101: how to better manage e-mail

Subjects
Business, Customer relationship management -- Surveys, Customer relationship management -- Methods, Electronic mail systems -- Information management, Electronic mail systems -- Usage, Customer relationship management, E-mail, Company systems management, Business, Business, general
Abstract

Looking for a way to distinguish your business with customers and prospects? Answer your e-mail, for heaven's sake! This basic step will put you head and shoulders above the competition, [...]

Published
2003

447. Looking for a way to give your CRM initiative a boost?

Subjects
Customer relationship management -- Surveys, Employee motivation -- Surveys, Employee incentives -- Usage, Business, Business, general
Abstract

* Looking for a way to give your CRM initiative a boost? Incentives may be the tool you're looking for, considering the results of a survey by the SITE foundation [...]

Published
2002

448. Is wireless CRM looming on your horizon?

Subjects
Customer relationship management -- Surveys, Wireless communication systems -- Usage, Business, Business, general
Abstract

* Is wireless CRM looming on your horizon? Maybe, if two recent surveys ICRM came across are any indication. The first, from research and training firm Frost & Sullivan (www.frost.com), [...]

Published
2002

449. CRM and manufacturers: Made for each other

Subjects
Customer relationship management -- Surveys, Manufacturing industry -- Surveys, Chemical industry -- Surveys, Petroleum industry -- Surveys, Gas industry -- Surveys, Aircraft industry -- Surveys, High technology industry -- Surveys, Automobile industry -- Surveys, Semiconductor industry -- Surveys, Business, Business, general
Abstract

* CRM and manufacturers: Made for each other. While some manufacturers have resisted CRM because they are often 'one or two steps removed from the end user of their product,' [...]

Published
2002

450. PwC Survey: Integration Is the Key CRM Challenge

Subjects
PwC Consulting -- Surveys, Customer relationship management -- Surveys, Business consultants -- Surveys, Business, Business, general
Abstract

Though it's clear that just about everyone is missing the CRM boat to some degree, rarely have CRM missteps and misunderstandings been so thoroughly laid out as in a recent [...]

Published
2002

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