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51. Best Buy's CEO on learning to love social media

52. Impact of resources and strategies on construction company performance

53. What was privacy?

54. Developing structural integrated stressor--stress models for clients' and contractors' cost engineers

55. Adjudication outside construction, adjudication for consumer disputes

56. Will our customers bail us out?

57. Diseño funcional de una herramienta CRM para una aseguradora

64. Customer orientation among employees in public administration: A transnational, longitudinal study

65. Even commodities have customers

66. The Economic Impact of Relationship Bonding Tactics: A Research Agenda

67. Simpatico in store retailing: how immigrant Hispanic emic interpret U.S. store atmospherics and interactions with sales associates

68. Testing airline passengers' responses to flight attendants' expressive displays: the effects of positive affect

69. Breaking the trade-off: between efficiency and service

70. What business are you in? Classic advice from Theodore Levitt

71. How right should the customer be?

73. Manage customer-centric innovation - systematically

74. Counseling organizational clients 'within the bounds of the law'.

75. Managing customer relationships: a book vendor point-of-view

76. The endowment effect: rose-tinted and dark-tinted glasses

77. The perfect message at the perfect moment

78. How to delight your customers

79. Long-term contracting with Markovian consumers

80. Information sources for thrift shopping: is there a othrift maveno?

81. The quest for customer focus

82. Collaborative structure between Japanese high-tech manufacturers and consumers

83. Best face forward

84. Bringing customers into the boardroom

85. Civics and civility

86. Staple Yourself to an Order

87. Getting the Most out of All Your Customers

88. The Perils of the Imitation Age

90. Staples: smart packaging, happy customers, healthy planet

91. Specifying information systems for business process integration -- A management perspective*

92. Creating a superior customer-relating capability

93. Dynamic policies of admission to a two-class system based on customer offers

94. RAVE(TM): Integrated Value Management for Customer, Human, Supplier and Invested Capital

95. Customer retention management: a reflection of theory and practice

100. Developing new business strategies in B2B markets by combining CRM concepts and online databases

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