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The central mission of the health system is to care for and improve the health of the population. To this end, there must be universal access to quality services. There is abundant evidence that access is insufficient for good health outcomes. For this reason alone, quality management and improvement should be a core component of the health system. In fact, "Equitable Access to Comprehensive and Quality Health Services" is an Essential Function of Public Health. Other arguments, less known but equally evidence-based, are its characteristic as a social determinant of health, and its contribution to the sustainability of the system, and to security and resilience in extraordinary situations. To operationalize the necessary focus on quality, a comprehensive and systemic Quality Management System (SGCIS, in Spanish) is proposed, which includes, among other things, all services and all levels of responsibility, under a multidimensional definition of quality. The joint implementation of the MAS-Bienestar model and the National Public Health Service, the basis of the current transformation of the Mexican health system, provides the opportunity to structure and visualize the contribution of an SGCIS. [ABSTRACT FROM AUTHOR]

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Copyright of Advances in Laboratory Medicine / Avances en Medicina de Laboratorio is the property of De Gruyter and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

El objetivo de este artículo fue realizar un análisis de la transición de la Gestión de Calidad Total a la Calidad 5.0. Se empleó una metodología de revisión sistemática, sintetizando datos de artículos académicos y estudios de caso publicados entre 1980 y 2023, utilizando el análisis de contenido para identificar temas clave en la gestión de la calidad y las teorías organizacionales. Los hallazgos revelaron que la Calidad 5.0 supera a la Gestión de Calidad Total al incorporar aspectos de sostenibilidad ambiental, personalización y tecnología avanzada, como la inteligencia artificial, presentando un enfoque más integral ante los desafíos contemporáneos, reflejando una evolución hacia un modelo de gestión de calidad más integrador y adaptable. Se concluye que la adopción de Calidad 5.0 facilita una mejor preparación para enfrentar la competencia en ambientes de negocio dinámicos y complejos. Sin embargo, se identifica la necesidad de más investigación empírica para validar los conceptos de Calidad 4.0 y 5.0 en diversos contextos, considerando la variabilidad de la literatura y la rápida evolución tecnológica. Este estudio se distingue por su enfoque exhaustivo al examinar la transición de la Gestión de Calidad Total a Calidad 5.0 y sus implicaciones para la adaptabilidad organizacional.

La gestión de la calidad es un tema con presencia en un contexto empresarial desarrollado; en tal sentido, comúnmente se dilucida por investigaciones en grandes empresas del sector industrial. Sin embargo, existen pocos antecedentes publicados que vinculan a la gestión de la calidad con la competitividad en microempresas de Latinoamérica. Ante tal situación, la presente investigación pretende determinar la relación existente entre la gestión de la calidad y la competitividad en negocios de formato micro. Además, se aplica un cuestionario a 384 microempresas del Estado de Baja California, México, lo que posibilita el análisis de la información estadística para llevar a cabo un análisis factorial confirmatorio y un modelo de ecuaciones estructurales. Los resultados recabados sugieren el impacto positivo de la gestión de la calidad (medida a través de la mejora continua, sistema de gestión, liderazgo y participación del personal) en la competitividad de microempresas.

Este trabajo tiene como objetivo evaluar la calidad de los servicios bibliotecarios de la Biblioteca del Museo y Archivo Histórico de Portoviejo, Ecuador. Se implementó una metodología descriptiva con un enfoque mixto que incorporó el análisis documental, el método analítico sintético e inductivo-deductivo en la interpretación de la literatura consultada, la entrevista al personal de la biblioteca y el test estandarizado LibQUAL+ aplicado a una muestra de los usuarios que asisten a esta institución. Se examinaron tres dimensiones: el valor afectivo, la biblioteca como lugar y el control de la información. Aunque las apreciaciones del valor efectivo estuvieron sobre la media-alta, la biblioteca como lugar y el control de la información fueron apreciados sobre la media-baja; por ende, es necesario atender los indicadores de estas dimensiones cuyos valores estén por debajo de 50 puntos. En conclusión, se destaca la factibilidad de la herramienta empleada para valorar la actividad bibliotecaria desde los criterios de los usuarios. Se considera como posible línea futura de investigación la propuesta de mejoras que lleven a un mejor posicionamiento de esta institución en términos de calidad de servicios bibliotecarios.

Copyright of Opuntia Brava is the property of Universidad de Ciencias Pedagogicas de Las Tunas, Centro de Documentacion e Informacion Pedagogica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Didasc@lia: Didáctica y Educación is the property of Universitaria de Las Tunas, Centro de Estudios de Didactica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Recherches en Sciences de Gestion is the property of ISEOR and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

La gestión de la calidad de la Educación Superior en el mundo es un proceso vital para el logro de una cultura de mejora continua, en beneficio de la sociedad. Por ello, garantizar la calidad es un reto, tanto para los integrantes de la comunidad universitaria, como para los encargados de evaluarla y acreditarla. Este artículo tuvo como objetivo describir las principales herramientas para la gestión de la calidad, a través de sus rasgos distintivos, para su alcance en la universidad. Se emplearon los métodos del nivel teórico: histórico-lógico, analítico-sintético, hipotético-deductivo y sistémico-estructural. La contribución de analistas en el tema y las valoraciones formuladas, permitieron ofrecer como resultados nuevas ideas sobre un asunto en permanente debate.

Se diagnosticó el estado de la Gestión Documental en las áreas Administrativa de la Empresa Productora de Níquel y Cobalto Comandante Ernesto Che Guevara en Moa. Para ello se aplicó el Modelo para la Implementación de la Gestión Documental en el Sector Empresarial Cubano (MOPIGD), propuesto por Ruíz, Sánchez & Bodes (2016) y las técnicas propias de recogida de información que permita caracterizar el proceso de gestión documental en dichas áreas, así como la aplicación de la Matriz DAFO.

This paper aimed to optimize the cashier service macroprocess in a supermarket located in the Alto Paranaiba. Decision-making tools were applied, such as brainstorming, process mapping, Ishikawa diagram and PDCA cycle. The simulation type was based on the M/M/1 model, in the context of Queuing Theory. Thus, factors such as customer satisfaction and increased productivity were sought through systematic control and continuous improvement of the cashiers' service macroprocess. Finally, the alignment carried out between the PDCA cycle and the Routine Management brought an effective contribution, represented by the standardization of the macroprocess, by the construction of Standard Operating Procedures (SOPs). [ABSTRACT FROM AUTHOR]

Ante el escenario actual, caracterizado por sudinamismo e incertidumbre, las Instituciones de EducaciónSuperior latinoamericanas deben actuar rápidamente paraenfrentar los retos que se derivan de las crecientes demandas.Se afronta la necesidad de desarrollar procesos que coadyuvena la mejora continua de la calidad, donde se encuentran losrelacionados con la acreditación y evaluación institucional. Enmedio de esta compleja realidad, la Universidad San Gregoriode Portoviejo ha desarrollado varios procesos. Esta investigacióntuvo como objetivo: evaluar la práctica de los procesos deacreditación y evaluación institucional desarrollados en lainstitución, entre el 2015 y el 2019. Se empelaron métodosteóricos (análisis-síntesis e inducción-deducción) y empíricos(encuesta y entrevista realizadas a autoridades universitarias,docentes y personal implicado en los procesos de Autoevaluacióny Acreditación de la Institución). Como resultado, quedóevidenciado que la universidad acumula experiencia en eldesarrollo de procesos vinculados con la gestión de la calidad;no obstante, también se precisaron algunas áreas de mejora quedeben ser atendidas, en el afán de continuar avanzando hacia laobtención de resultados e impactos de mayor relevancia social.

El objetivo de este artículo es analizar, desde un planteamiento teórico, las características de la gestión del conocimiento y de la gestión de la calidad en los centros de formación profesional en Europa. Para ello se ha realizado una revisión de literatura que incluye informes, tesis doctorales, libros y capítulos de libros, así como artículos publicados en revistas científicas, tanto en lengua inglesa como castellana, sin establecimiento de límite temporal. Los resultados muestran una armonización del concepto de formación profesional a nivel de Europa, si bien existen diferencias en las formas en las que cada estado concibe la calidad del sistema educativo. Fruto de esta discrepancia, aparecen diferentes propuestas, muchas de ellas derivadas de modelos empresariales, para gestionar la calidad de los centros de formación profesional. Como consecuencia del uso de modelos empresariales basados, principalmente, en procesos, se presenta la necesidad de incluir modelos de gestión del conocimiento enfocados a crear, transferir, almacenar y aplicar el conocimiento disponible en los centros de formación profesional, si bien no hay acuerdo a la hora de definir cómo deben ser estos modelos, ni la relación que deben establecer con los sistemas de garantía de calidad. La revisión realizada permite concluir que, si bien se está consolidando un mismo concepto para la formación profesional, queda todavía un largo recorrido para harmonizar los sistemas de garantía de calidad y su vinculación con los sistemas de gestión del conocimiento organizativo de los centros de formación profesional.

La presente investigación tuvo como objetivo proponer un modelo de gestión de la calidad para los talleres agroindustriales de la ESPAM MFL, basado en el sistema de excelencia de European Foundation for Quality Management (EFQM). El enfoque de la investigación es mixto, se utilizaron métodos inductivo-deductivo y analítico-sintético, mediante entrevistas en profundidad y encuestas a los clientes interno de la organización. El eción, talento humano, procesos, clientes, convenios y recursos y repercusión social. El modelo permite la asignación de puntajes y la ubicación en niveles que reflejan el avance en materia de la gestión de la calidad alcanzado por la organización. La propuesta aborda la necesidad de superar la ausencia de metodologías, procedimientos y herramientas para la gestión de la calidad de los productos y servicios que brindan los talleres agroindustriales de la ESPAM MFL como soporte para la implementación de acciones de mejora.

This article aims to explain what the new stage of quality 4.0 consists of. For this purpose, three research questions were established that guided the documentary discussion of the topic. To answer the questions raised, databases such as ebsco host, Emerald and Google Scholar were consulted. The main finding is the use of Industry 4.0 technologies for quality; in addition, Quality 4.0 is a recent concept, consequently, there is no universally accepted definition and eight elements stand out for the successful implementation of Quality 4.0 in the organizations. One of the benefits of quality 4.0 is that it facilitates decision making by obtaining data in real time, therefore, quality is currently transitioning from a preventive paradigm to a predictive one. [ABSTRACT FROM AUTHOR]

This research is based on the evaluation of the Quality Management System (QMS) through the ISO 9001:2015 standard at the Hotel Villa San Juan of the Islazul Santiago hotel chain. A procedure composed of six stages is proposed, which agreed to characterize the organization and also allowed the diagnosis and projection of solutions for quality management in the hotel. The study is based on the use of methods and tools that contribute to obtaining information on the services provided, such as the review of documents and records, the survey, group work, process representation diagram, Cause-Effect diagram, use of SPSS 22 software for survey validation and determination of Kendall's correlation coefficient. [ABSTRACT FROM AUTHOR]

Purpose: Verify the quality management practices carried out in hospital organizations in Rio Grande do Sul, based on the construct by Xiong et al. (2017). Methodology: A descriptive, qualitative research was carried out with three hospital organizations, established in the state of Rio Grande do Sul. Data collection was carried out through interviews with the quality managers and the main executive of each hospital. Results: The results indicate that quality management helps hospitals to measure the satisfaction of the interested parties in the organization, such as: customers, employees and suppliers, who through quality tolos, carry out result analysis in search of improvements. It is noteworthy that the influence of quality management in relation to the mapping and control of processes results in the optimization of work and continuous learning. Contributions of the Study: The findings of this study contribute to health managers who want to implement quality management practices in hospital organizations; It also contributes to the scientific development of the administration área; still understanding at what points hospitals can advance in their management is relevant to develop improvements in the Brazilian health system. [ABSTRACT FROM AUTHOR]

Copyright of Enfermería Investiga: Investigaciin, Vinculación, Docencia y Gestiin is the property of Revista Enfermeria Investiga and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Acta Medica Colombiana is the property of Acta Medica Colombiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Se analizaron alternativas que demuestren la necesidad de contribuir desde diferentes aristas a la gestión de la calidad de los procesos universitarios. Se utilizaron como métodos teóricos el histórico lógico, análisis síntesis e hipotético deductivo y como métodos empíricos, observación directa y revisión de documentos. El desarrollo de la investigación arrojó como principales resultados que las universidades deben aumentar su visibilidad y experimentar nuevas transformaciones que les permita mostrar resultados, que desde una adecuada gestión incidan en el fortalecimiento de su encargo social y en la formación de profesionales más preparados y altamente competitivos; y que la implementación de metodologías y estrategias en los procesos universitarios permite evaluar la fiabilidad y nivel de integración de los procesos, permitiendo medir los resultados de forma integrada; favoreciendo la toma de decisiones efectivas a corto, mediano y largo plazo y la evaluación del desempeño de los procesos que se desarrollan en las universidades.

The university extension process requires being up to its time and in accordance with the dynamics of the environment, which is why continuous improvement of the Quality Management System is essential, through the use of Information and Communication Technologies. The article proposes to expose the necessary elements for the design of a management information system of the extension process, as well as the benefits that its implementation will bring in the quality management of said process in Cuban Higher Education Institutions. To fulfill the objective, a concurrent mixed investigation was carried out using theoretical methods (historical-logical, inductive-deductive and analysis-synthesis) and empirical methods (documentary analysis, interview, questionnaire and systematization). As main results, the essential conceptual aspects of the proposal were established, the characteristics of a management information system that contemplates the process and quality management in unison were defined, and the benefits provided by its implementation in process management were determined. extensionist, allowing its continuous improvement, as long as it becomes a reflection of the essential aspects of the management of the extensionist process, favors the availability and accessibility of information and improvements in management times, as well as the use of information to promote good practices and make decisions based on the facts, in order to perfect the process with the active participation of its actors.

Cuban higher education has a strategic role in the economic and social development of the country and its contributions are widely recognized. In this context, improving quality management has been a priority in Higher Education Institutions attached to the Ministry of Higher Education. Progress has been notable around this, but there are still shortcomings. In correspondence with these requirements, the objective of this article is to substantiate the relevance of a research project at presing running, where solution proposals are provided in a set of areas where there are possibilities for improvement. In its content, some theoretical foundations related to quality and its management in higher education and the main characteristics of the project are highlighted, emphasizing the objectives, the arguments that support the identified areas, the direction of the results and their contributions. It can be argued that the continuous improvement of quality management will be achieved from the possibility of conducting research that propose strategies and actions consistent with institutional and national requirements, and strengthen the organizational culture on the importance and need for its development. [ABSTRACT FROM AUTHOR]

Objetivo: describir el proceso de diseño e implementación de un protocolo de atención para la primera hora de vida del recién nacido prematuro. Método: investigación participativa, que utilizó el marco de la ciencia de la implementación y los dominios del Consolidated Framework for Implementation Research. Estudio realizado en un hospital escuela del sureste de Brasil, con la participación del equipo multidisciplinario y de los gestores. El estudio se organizó en seis etapas, mediante del ciclo de mejora continua (Plan, Do, Check, Act): diagnóstico situacional; elaboración del protocolo; capacitaciones; implementación del protocolo; relevamiento de barreras y facilitadores; seguimiento y revisión del protocolo. Los datos fueron analizados mediante estadística descriptiva y análisis de contenido. Resultados: el primer protocolo de la Hora Dorada de la institución fue organizado por el equipo multidisciplinario a partir de un enfoque colectivo y dialógico. El protocolo priorizó la estabilidad cardiorrespiratoria, la prevención de hipotermia, hipoglucemia e infección. Después de cuatro meses de capacitación e implementación, el protocolo fue evaluado como una intervención de calidad, necesaria para el servicio, de bajo costo y de poca complejidad. La principal sugerencia de mejora fue realizar actividades educativas frecuentes. Conclusión: la implementación generó cambios e inició un proceso de mejora de la calidad de la atención neonatal, es necesario que la capacitación sea continua para lograr mayor adherencia y mejores resultados.

Para la administración de empresas productivas metalúrgicas es importante desarrollar procesos de gestión de la calidad y brinda solvencia en el mercado minero metalúrgico y su proyección. En tal sentido, la presente investigación tiene como objetivo Diseñar un sistema de gestión de la calidad con la aplicación de la norma NB/ISO 9001:2015 para optimizar los procesos productivos en la empresa Tecnología en Fundición Careaga Campos “TECFUCCA SRL” de la ciudad de Potosí. Para lograrlo se planteó una investigación de tipo descriptiva con paradigma mixto, a través de un cuestionario, entrevista semiestructurada y guía de observación. Estos instrumentos fueron aplicados a empleados y gerentes; así como la observación de los procesos en la empresa objeto de estudio. Los resultados arrojaron que la empresa no cuenta con una estructura organizacional adecuada, ni manual de gestión de la calidad. Para ello se diseñó una propuesta en base a los lineamientos de la norma NB/ISO 9001:2015, esto contempla: Manual de Gestión de la Calidad; Manual de Procedimientos; Manual de Funciones y Presupuesto de Implementación.

La Universidad Nacional de Córdoba (UNC), define en su Plan estratégico participativo las acciones a llevar a cabo con el objetivo de mejorar la calidad de su gestión y realizar la evaluación institucional de manera periódica. Consecuentemente, la Facultad de Ciencias Económicas (FCE) en su Plan de desarrollo institucional identifica en sus dimensiones, los lineamientos estratégicos, objetivos e indicadores que monitorean la calidad de su gestión de manera continua. En este trabajo se describe el proceso de acreditación de la carrera de grado Contador Público de la FCE - UNC, sus etapas y los requerimientos por parte de la Comisión Nacional de Evaluación y Acreditación Universitaria (CONEAU). El objetivo fue establecer una guía para la autoevaluación de carreras de grado con estas características. Los resultados obtenidos fueron satisfactorios y se relacionan con el diseño de un procedimiento para la planificación y organización de este proceso.

The objective of this article is to present the results of the application of a procedure for quality management in agricultural cooperative enterprises that contributes to the adoption of quality as a management function and to raising the levels of efficiency and effectiveness of business management in general. This research is based on the problem identified in the Unidad Básica de Producción Cooperativa "Julián Alemán", in the municipality of Consolación del Sur, in the province of Pinar del Río, which is that the predominant management approach does not contribute to the adoption of quality as a general management function and, consequently, affects the achievement of results in business management with adequate efficiency and effectiveness. Theoretical and empirical methods were used. The main results are the progressive adoption of quality as a management function to be performed by the Board of Directors in the first place and by all the cooperative members in general; its application allowed reaching conclusions among which stand out the obtaining of better results in management effectiveness and efficiency, which is expressed in the increase of the level of satisfaction of the clients, both external and internal, and in the satisfactory fulfillment of other indicators linked to the deployment of this function in the production process (agricultural phase) in particular.

Se evaluó la gestión de la calidad en el periódico ¡Ahora!, de Holguín, Cuba, mediante la aplicación de un procedimiento, validado aquí, el cual permite determinar los procesos y evaluar los principales indicadores del desempeño, así como identificar los factores que limitan la gestión de la calidad y proponer las estrategias de mejora correspondientes. Se utilizaron técnicas y herramientas como la entrevista, observación, revisión de documentos, tormentas de ideas, encuestas y modelación matemática de los indicadores. Esto permite la evaluación de la gestión de la calidad en el periódico, la cual será más eficaz en la medida que se gestione eficazmente el talento humano y los recursos, sustentados por un adecuado sistema documental. El aporte principal de la investigación radica en la evaluación de la gestión de la calidad mediante el procedimiento desarrollado a tal efecto y que, además, sirve de referencia para evaluar los restantes procesos en este medio de difusión masiva.

Copyright of Cuadernos de Investigacion Educativa is the property of Universidad ORT Uruguay and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The objective of this article is to present the results of the application of a procedure for quality management in agricultural cooperative enterprises that contributes to the adoption of quality as a management function and to raising the levels of efficiency and effectiveness of business management in general. This research is based on the problem identified in the Unidad Básica de Producción Cooperativa "Julián Alemán", in the municipality of Consolación del Sur, in the province of Pinar del Río, which is that the predominant management approach does not contribute to the adoption of quality as a general management function and, consequently, affects the achievement of results in business management with adequate efficiency and effectiveness. Theoretical and empirical methods were used. The main results are the progressive adoption of quality as a management function to be performed by the Board of Directors in the first place and by all the cooperative members in general; its application allowed reaching conclusions among which stand out the obtaining of better results in management effectiveness and efficiency, which is expressed in the increase of the level of satisfaction of the clients, both external and internal, and in the satisfactory fulfillment of other indicators linked to the deployment of this function in the production process (agricultural phase) in particular. [ABSTRACT FROM AUTHOR]

Objective: To realize the value stream mapping proposing improvements of the intensive care unit discharge process. Methods: A descriptive, prospective and exploratory study that compared two moments of a process. The value stream mapping tool was used in an intensive care unit of a hospital located in the city of São Paulo with the purpose of identifying critical points and proposing improvement actions. Results: The unit's care team carried out the mapping of the initial value flow, identifying opportunities for improvement such as the implementation of actions to change flows, training and task review. With the elaboration of the current value flow map, a reduction in the time of discharge from the intensive care unit of 97 minutes can be highlighted, which represented approximately 26.7% of the total time. Conclusion: The use of the Value Stream Map tool had positive implications for process management due to the possibility of a systemic view of all stages, identification of opportunities and improvement in care practice. [ABSTRACT FROM AUTHOR]

Copyright of Opuntia Brava is the property of Universidad de Ciencias Pedagogicas de Las Tunas, Centro de Documentacion e Informacion Pedagogica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Electrónica de Psicología Iztacala is the property of Facultad de Estudios Superiores Iztacala and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

El control interno de calidad en el laboratorio clínico es una actividad especializada que monitoriza la calidad de los procesos y resultados, a la vez que permite aceptar o rechazar las corridas analíticas de las diferentes determinaciones. A tales efectos, se presentan los elementos de una guía práctica incluida en un software, diseñada con el objetivo de perfeccionar el control interno de la calidad en dichos laboratorios, donde se definen los principios y conceptos claves del tema, los procedimientos y su secuencia, los requisitos de calidad, las reglas de control, los cálculos estadísticos, la interpretación de los resultados, así como algunos de los indicadores novedosos y necesarios para asegurar la calidad.

Background: quality function is the set of activities through which customers’ satisfaction and loyalty are achieved, regardless of where these actions are carried out. Objective: to update knowledge about the management of the quality function, starting from general definitions and adapted to the context of health services and medical universities. Methods: with the quality, quality management and quality function descriptors, a bibliographic search was conducted on Infomed databases, the Cuban health information network, and a documentary review of regulatory grounds and requirements to meet. Results: definitions and the historical evolution of the quality concept are presented. Quality in health services is addressed, in accordance with the criterion that there is good quality in health care when the results, products or effects of the health care process meet the requirements and safety of the patient, the expectations of professionals, workers, the institution and the system. Advances and limitations are declared in quality work in medical universities. From the importance of the quality function in clinical teaching laboratories and the advantages it offers, it is recognized the greater optimization of resources, improvement of internal communication and the external image of the organization. Knowledge on integrated quality diagnosis, quality management and quality function is also addressed. Conclusions: knowledge about quality function management is updated.

In the work, the topics of internal control and quality management in hotel enterprises were addressed from the perspective of evaluating some aspects that, in the future, ensure their integration into a single management system. Internal control is a tool that allows the members of the organization to act under principles of reasonableness and security in the business activity, while quality management aims to achieve high standards of quality in the provision of services, evidenced in the levels of satisfaction of both internal and external customers. The research was developed in the 16 hotels that exist in the canton "La Maná", Cotopaxi province, Ecuador, with the objective of evaluating the level of certain elements of internal control and quality management. Theoretical and empirical research methods such as the historical and systemic method and observation were applied, a survey was applied to the administrative managers of these hotels and the data were analyzed with statistical techniques as part of the scientific measurement. It was determined that in these enterprises it is important the control environment, the monitoring of customer satisfaction, the implementation of controls in the quality area and the formal structuring of departments to address these activities, which in the future can contribute to the integration of internal control systems and quality management.

The work shows compliance with the concept of quality, of the World Health Organization (WHO), by implementing and using the "Good Practices", (which are supported and harmonized with the International Standard NC-ISO15189: 2016), its particularities, general requirements, the immediate and long-term benefits that they represent, for its three fundamental actors, patient, doctor and analyst. [ABSTRACT FROM AUTHOR]

Structured steel construction is an interesting option to the already established concrete structure at a time when Brazilian civil construction seeks more efficiency. Encouraging the use of this material requires a better understanding of its characteristics and especially its possible pathologies to prevent degradation, costs, and even structural collapse. This study uses Total Quality Management tools are applied to analyze the pathologies present in five medium and large steel-structured buildings. The causative elements are identified with the information about the buildings' pathologies, and the risk analysis of the pathologies is performed using, especially, the Ishikawa Diagram and the GUT Matrix. The most frequent pathologies highlighted in the study are corrosion in the structure, cracks in the closures, and infiltrations in the interface closure/structure. The main causes, according to the Ishikawa diagram and the GUT matrix, are related to construction technique, labor, environmental conditions, and raw material used. The results show that it is possible, through the tools of Quality Management, to establish the risk of each pathology and its origin and determine the degree of risk that each one offers. [ABSTRACT FROM AUTHOR]

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Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Los profesionales de la educación requieren competencias para enfrentar las complejidades y exigencias de la sociedad contemporánea. Teniendo en cuenta esta necesidad se desarrolla el programa de Maestría en Ciencias de la Educación Superior, que ostenta la categoría de Programa Certificado otorgada por la Junta de Acreditación Nacional. El objetivo del artículo es valorar los resultados del proceso de gestión de la calidad de dicho programa. Se asume como método general el dialéctico materialista y la perspectiva de la investigación es mixta. Se utilizaron métodos del nivel empírico como revisión documental, entrevista y encuesta para integrar las valoraciones de egresados y empleadores sobre la gestión de la calidad del programa desde la pertinencia social y la excelencia académica. De una población de 50 egresados de la Quinta y Sexta Edición fueron seleccionados para participar en la investigación 25 egresados y 14 empleadores en un muestreo intencional no probabilístico.

The present research was developed in the Basic Unit of Cooperative Production "Julián Alemán", in the municipality of Consolación del Sur in the province of Pinar del Río, an entity noted for its economic and social results in recent years; however, the predominant management approach does not contribute to the adoption of quality as a general management function, which allowed to deepen the research problem addressed here. The objective of this article was to present the results of the diagnosis of quality as a management subsystem, which constitutes a starting point on the road to improving this function in the cooperative. In order to solve the problems identified, the historical-logical method was used to analyze the evolution of quality in the agro livestock sector; the analysis-synthesis, which allowed revealing the essential relationships and more general characteristics of quality, leadership and people's commitment. Among the research techniques used were interviews, surveys, checklists and documentary analysis. The main results of the diagnosis were the predominance of an approach to quality that privileges inspection with a tendency towards control in the production process, which contributed to reach conclusions, among which stand out the inadequate administration of resources, as well as the lack of integration between functional and business areas, which has a negative impact on the efficacy and effectiveness of cooperative management in general.