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T'was a holly, jolly Christmas for many of the nation's retailers, whom the holidays brought an unexpected gift: news of sales declines, merchandising stumbles and executive chaos at Wal-Mart. Sardonic [...]

Customer service, what is it? For some, it is the Walmart greeter at the front of the store or it is simply making eye contact with customers as they walk [...]

[ILLUSTRATION OMITTED] About a century alter Marshall Field coined the phrase 'Give the lady what she wants,' one of the legendary merchant's spiritual descendants, Sam Walton, founded the discount retail [...]

Small businesses often need to turn on a dime to profit. But this can cost them money upfront--a lot more than 10 cents. It can also cost time, with many [...]

Byline: SHARON EDELSON Study: Wal-Mart Losing Price Edge Wal-Mart has lost its low-price prowess, according to a new study of the world's largest retailer by WSL/Strategic Retail. Consumers' perceptions of [...]

MARKETER-AS-MEDIA-SPOTLIGHT/ BEST NATIONAL RETAILER SOCIAL-MEDIA STRATEGY facebook.com/walmart Unlike a lot of brands that simply show up on Facebook-because every big marketer feels like they have to be there-Walmart shows up [...]

Publicis & Hal Riney has promoted its group account director, Kathleen Foutz, to the new role of director of client services. Foutz will be responsible for managing the business growth [...]

Wal-Mart to Launch Green Product 'Index' Wal-Mart is expected to introduce an index that would determine the social and environmental impact of all the products it sells today during a [...]

JPMorgan Chase & Co. has agreed to provide an antifraud screening service for its corporate clients whose employees cash their paychecks at Wal-Mart Stores Inc. outlets. The New York banking [...]

Wal-Mart Gains With Price Focus NEW YORK While domestic retailers worry about when the economy will improve so consumers come out of their shopping funk, Wal-Mart Stores Inc. is using [...]

By slashing the fees of its popular prepaid debit card, Wal-Mart Stores Inc. is making a bid for a wide swath of banks' checking and credit card customers. The Bentonville, [...]

There isn't an online greeter on the Wal-Mart.com home page waiting to wish you a happy shopping experience, but the giant retailer expects to greet 160 million visitors to the […]

Consumers Against Supermarket Privacy Invasion and Numbering, a consumer privacy advocacy group, is calling for consumers to march on a Dallas Wal-Mart store on Saturday to protest its use of […]

Wal-Mart Stores Inc. says its customers are finding the items they want in stock on shelves more often in stores that are using radio frequency identification technology with embedded electronic […]

CHICAGO -- Wal-Mart president and chief executive officer Lee Scott, taking on critics of the world's largest retailer, said here Tuesday that Wal-Mart provides value to consumers who need it [...]

I've experienced a full range of customer service--from a visit to Canlis in Seattle, where the owner stopped by to introduce himself and the hostess offered a behind-the-scenes tour of [...]

Geppetto's Toys has grown its presence in the past 35 years from one small shop in Old Town to eight locations throughout San Diego County. One reason, say operators of [...]

Home Depot, Lowe's, Menards, Walmart, Target, Sears and online shopping. Needless to say, consumers have a few options when it comes to where they can buy home improvement products. TO [...]

[ILLUSTRATION OMITTED] With seven locations throughout Northwest Alabama, Gateway Foods, Inc. is a small supermarket chain that focuses on superb customer service. The company opened its first store in 1978 [...]

At Wal-Mart, we believe business can play a role in helping solve some of the toughest challenges facing our country, including health care. We know that the current health care [...]

When Retail Merchandiser caught up with Richard Broulim, president and CEO of Broulim's Supermarkets, after the Thanksgiving holidays, he was at home. 'We're building a float for the midnight parade [...]

Go figure. After all these years, it ends up that Wal-Mart is commitment-phobic. At least, that's how it seems lately. And it may be one of the reasons that the [...]

One of the great growing certainties in retail is that those who wish to remain in the market will have an increasingly hard time staying out of Wal-Mart's way. Retailers [...]

BENTONVILLE, Ark. -- Wal-Mart's relationships with its pharmacy customers keep them coming back, says Bruce Painter, the company's generic drugs buyer. 'It's a very important part of the continued growth [...]

ISSAQUAH, Wash. -- Costco's pharmacies have consistently ranked among the leaders in various surveys that look at customer satisfaction levels and prescription pricing. In the J.D. Power and Associates U.S. [...]

I BOUGHT AN Acer Aspire laptop and an extended warranty from Walmart three years ago. Recently z sent the unit to Walmart's service center for a case repair that they [...]

Low prices have replaced customer service as the top driver of customer loyalty in the retail industry, according to a new study by Colloquy, the research division of LoyaltyOne. The [...]

Netflix and QVC.com top the list when it comes to satisfying their site visitors, while PCMall and PCConnection.com have 'the most opportunity for improvement,' according to the Top 100 Online [...]

Bear Field is not a typical Home Depot shopper. At age 4, the German shepherd is significantly younger than the average shopping age and, while his household income qualifies, his [...]

Wal-Mart's domestic expansion efforts, under increasing opposition in recent years, received a major boost earlier this month with the release of a landmark study documenting the company's positive economic impact [...]

Ten shoppers in Boston filed a lawsuit against Wal-Mart Stores alleging that employees targeted them as potential shoplifters based on their race. The lawsuit, which covers five incidents that occurred [...]

I GUESS IT WAS BOUND TO HAPPEN sometime. Last week, for the first time I could remember, the greeter at Wal-Mart failed to greet me. No, this snub was not [...]

'AH, WOULD SOME POWER the giftee gi'e us,' wrote the poet Robert Burns, 'to see ourselves as others see us.' I've been taking note of the various ways others (that [...]

Wal-Mart is getting out of the DVD-rental business. The chain is directing its customers to Netflix. Wal-Mart will promote Netflix on its Web site while Netflix will remind customers that [...]