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Luigi Rosa, Assistant Vice President for the Frederick Douglass Tunnel Program at Amtrak, has extensive experience managing railway projects worldwide. The Frederick Douglass Tunnel Program is a $6 billion investment to replace a tunnel and modernize a segment of the Amtrak Northeast Corridor. Rosa emphasizes the need for effective communication and collaboration with stakeholders for project success. The text also discusses the collapse and rebuild of the Francis Scott Key Bridge in Baltimore, highlighting the importance of swift response and collaboration among agencies. Lessons from this project can be applied to other bridge enhancement projects globally. The interview concludes with a call for continuous learning, collaboration, and embracing innovation in the construction industry. [Extracted from the article]

Purpose: The question of whether and how communication departments contribute to organizational value creation has rarely been addressed in research. Such evidence is crucial, however, as communications compete internally with other functions (e.g. marketing and human resources (HR)) for budgets and staff. This article fills the gap by applying the business model concept, an established approach from management theory and practice, to communication units. Design/methodology/approach: Based on an interdisciplinary literature review, the authors propose the Communication Business Model (CBM) as a new management approach for communications. To this end, pertinent definitions, frameworks and typologies of business models are analyzed and combined with insights from corporate communications literature. Findings: The CBM outlines the generic architecture of business models for communication departments. Such models describe the basic principles of how such a unit operates, what services and products it provides, how it creates value for an organization and what revenues and resources are allocated. Research limitations/implications: The approach stimulates the debate on communication units as objects of observation when researching communication management practices. Further research with appropriate empirical methods is needed to identify and study different types of business models for communications. Practical implications: The CBM can be used as a management tool to analyze, explain and innovate communication management in organizations. It is a fertile approach for communication practitioners to make the work of their department visible and to position themselves internally and externally. Originality/value: Transferring a well-known concept from general management to communication management enriches the value creation debate in theory and practice. It allows communication leaders to align their work with organizational goals and make it accessible to top management and other decision-makers in the organization. It also opens up new avenues for research and education. [ABSTRACT FROM AUTHOR]

This article explores the concept of advanced project support in the context of public projects. It distinguishes between routine tasks and more advanced functions that public institutions can provide. The article emphasizes the role of public institutions in resolving issues that contractors may struggle with, such as obtaining permits or addressing stakeholder concerns. It also discusses problem-oriented and process-oriented support, providing examples of institutions in different countries that offer such support. The article underscores the importance of advanced project support in ensuring the success of taxpayer-funded projects and highlights various mechanisms and responsibilities that public institutions should undertake to achieve this. [Extracted from the article]

The research relevance is predefined by the importance of communication as a necessary competence of process management in the enterprise. The main aim is to analyse the key principles of building communications in the management of business processes of modern enterprises. The results were obtained to illustrate the importance of building communication both within the enterprise, regardless of its affiliation to a particular area of business. The interrelation of social, technical, and managerial components of the communication system within a single enterprise, determines communication in general. The practical significance lies in the possibility of their use in the construction of business, based on a high-quality task setting for all participants of the communication process, tracking the overall level of its perception and execution. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Business & Projects / Revista de Gestão e Projetos is the property of Revista de Gestao e Projetos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The objective of this study is to reflect on the practices and uses of secrecy and confidentiality as a mechanism or instrument of government of the monarchy during the Old Regime, paying special attention to documentary instruments and personal actors that allowed the development of a way of resolution, management and communication of business different and in many occasions parallel to the socalled "ordinary route" of the courts and institutions. [ABSTRACT FROM AUTHOR]

Purpose: Searching, identifying and analysing the scientific literature on "corporate communication" published in scientific journals during the twenty-first century (2000–2021) and indexed in the Scopus database, as well as its possible relationship with COVID-19. Design/methodology/approach: A systematic bibliographic search was carried out in Scopus and a subsequent analysis of the literature, based on variables such as year of publication, authorship, original language of the text, most used terms and concepts, journal titles, keywords and possible allusions to COVID-19 or the pandemic. Findings: 2023 results were initially identified, but after applying the filters that limited the results in time (2000–2021) and discriminated—according to the type of document—the results only to scientific articles, the sample finally analysed was 1,280 articles relating to "corporate communication". It was found that these were mainly published in journals such as Corporate Communications and Journal of Communication Management, in English, and with an accentuated thematic dispersion, but mostly related to public relations, advertising and communication in general. Originality/value: There is an article published in 2012, before the COVID-19 pandemic, in the Italian journal Igiene e sanità publica, which already established the relevance of researching the challenges and solutions to communication risks in health crisis situations. [ABSTRACT FROM AUTHOR]

The current global economy is extremely competitive and it requires an efficient funding of public projects, especially when it comes to research and development. Project Management (PM) practices are intended to increase such an efficiency. The objective of this work is to explore the usage of PM methodologies and practices in projects funded by the European Union as part of the "Horizon2020" research framework program from 2014 to 2020. To this end, this research uses of a survey-based data retrieval to investigate the level of perceived PM maturity in Horizon 2020 projects. The results show that Project Managers involved in Horizon 2020 projects hold a high level of PM maturity, especially in the areas of cost management, communication and stakeholders management thus confirming that PM standards, which are imposed by the EU commission as a binding process, are effectively enforced. In conclusion, this work extends the results to provide useful feedback, suggestions, and opportunities for improvement to be implemented in future programs. [ABSTRACT FROM AUTHOR]

Copyright of Universidad & Empresa is the property of Colegio Mayor de Nuestra Senora del Rosario and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The article titled "Corporate Adventure" describes an entrepreneurial project in which students create their own company. The project consists of several units, including creating a company profile, identifying target markets, conducting consumer surveys, and preparing job advertisements and interview questionnaires. The students then present their company to potential investors, highlighting their unique selling proposition. The project aims to develop skills such as communication, creativity, collaboration, critical thinking, and digital marketing, in order to prepare students for the global marketplace. It also addresses the challenges faced by leaders in the evolving global landscape and the need for new employability and social skills. [Extracted from the article]

Writing is more than a medium of expression. It reveals not only the thoughts and feelings but even the identity of the writer. Therefore, understanding the approach, style, and nature of writing is understanding the writers. In the business world, the entry point is via application letter. Therefore, how do applicants present themselves? How does their writing reveal their identity? In this study, the researcher tried to uncover the features and language used in business application letters and the identity reflected in the research partners' writings through qualitative discourse analysis. Findings reveal that although writers followed the conventional format of writing, their style of expression has changed. Moreover, the respondents exhibited careless use of words and boldness in expressing intentions, which leaves an arrogant personality to those who do not understand their nature as Generation Z. On the other hand, the same communication style depicts an attitude of hopefulness, openness and willingness to learn, patience and politeness. The study recommends that the writing teachers' pay close attention to the content and embedded messages in the students' writing, considering that writing is both technical activity and a social representation. [ABSTRACT FROM AUTHOR]

Research Question/Issue: This paper investigates whether the communication between managers and corporate site visitors facilitates managerial learning in improving management forecast accuracy. Research Findings/Insights: Using corporate site visit (CSV) data from 2009 to 2016, we find that the frequency of corporate site visits is positively related to management forecast accuracy. The positive relationship between corporate site visits and forecast accuracy is stronger when visitors have greater expertise and advanced industry knowledge and when firms are visited during a period of high business uncertainty and are subject to high sensitivity to industry shocks. These findings are consistent with the managerial learning hypothesis. Our results are robust to endogeneity concerns and alternative CSV measures. Theoretical/Academic Implications: Previous literature on voluntary disclosure assumes that managers are endowed with a private set of information and decide how much of that to reveal. In this paper, we find that corporate site visits serve as a communication channel through which managers learn from investors. Overall, we provide evidence that private communication is a two‐way channel through which visitors learn useful information from managers and vice versa. Practitioner/Policy Implications: We provide evidence that the private information acquisition process is also a channel of information sharing that increases management forecast accuracy. Our results could be useful to policymakers who may care about the information acquisition cost of investors when evaluating the benefit of corporate site visits. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic caused a shift in the management of internal communication in companies globally, and how not to say it, in Latin American companies. A particular case is educational organizations, and specifically for this study: the Universities of Ecuador that, due to their very activity, they saw the need to make changes both in the work modality and in services. It is in this context, that in order to face the changes and adapt to the new normality, it was and is necessary to have a team of collaborators who feel identified and committed to their institution, which is only possible if they know their needs and, therefore, Therefore, they promote an open dialogue that encourages active listening, and that allows for an optimal work environment, accompanied by the organizational leader. And it is precisely these variables that this quantitative research focuses on, which collects, through a survey, the views of the collaborators of the country's public and private universities, allowing to demonstrate the pros and cons of internal communication management in the new normality. [ABSTRACT FROM AUTHOR]

The product pitch is a widespread genre within business communication and is used to introduce a product in the market. Product pitches are meant to convince an audience of the value of the product they introduce. Because they are subjected to strict time constraints, these presentations need to be particularly effective in their persuasive efforts, and speakers need to make the best use of all the semiotic resources they have at their disposal to efficiently convey their message. Researchers and practitioners with first-hand experience in this genre agree that it is inherently persuasive and multimodal. However, little is known about the complex interplay established between the different semiotic modes that are at stake in a product pitch, and about the potential effect that these multimodal ensembles have on persuasion. This study analyses a corpus of product pitches using a combination of computer assisted multimodal discourse analysis and ethnographic observations and interviews to probe into the use of multimodal persuasive strategies in these presentations. The findings show how speakers highlight the unique selling points of their products and present them as the best solution to a problem, resorting to a series of persuasive strategies (e.g. attention getting, evaluation) that are realised through carefully orchestrated multimodal ensembles. [ABSTRACT FROM AUTHOR]

Media controlled by stakeholder communities and groups, or "stakeholder media," can exercise powerful influence on the strategic agendas of firms. Stakeholder media can be different and in some ways stronger than the influence of traditional news media. This article identifies strategies through which stakeholder groups use their own media to achieve desired outcomes, as support for or extensions of strategies known from the literature on social movements. These strategies rely on specific characteristics of stakeholder media that differ from mainstream media. These communication tools have altered the dynamics of stakeholder influence: on the one hand, allowing them greater independence from and influential collaboration with mainstream media as well as with other stakeholders; and on the other, augmenting the scope and momentum of their adversarial campaigns. There are important risks and opportunities posed to organizations by stakeholder media. [ABSTRACT FROM AUTHOR]

From the perspective of newcomers to Canada, using English as an additional language (EAL), this study explores how newcomers' interlocutors might impede workplace communication. Six participants speaking EAL and with a variety of language backgrounds shared their workplace experiences. Qualitative data were collected through semi-structured interviews, with anecdotes compiled, coded, and analyzed for emergent themes. CELPIP-General LS test scores were also obtained to provide a measure of the participants' general English language proficiency. Based on the anecdotes shared by the participants, affective tension, interlocutor language use, interlocutor understanding, time pressure, and their own perceptions played a role in inhibiting workplace communication. It appeared that their capacity to deploy the full range of their communicative competence in English often depended on their interlocutors. These findings point to how the attitudes and actions (real or imagined) of interlocutors may affect workplace language skills. Based on these findings, the potential of intercultural skills development for newcomers, their interlocutors, and the wider community is examined with the goal of facilitating workplace communication. [ABSTRACT FROM AUTHOR]

We investigated the effects of intragroup and cross-subgroup communications in an experimental field study on demographic faultlines. The results indicated that faultlines explained more variance in perceptions of team learning, psychological safety, satisfaction, and expected performance than single-attribute heterogeneity indexes. In addition, cross-subgroup work communications were effective for groups with weak faultlines but not for groups with strong faultlines. Overall, this study extends the original faultline model, documents the utility of the concept of faultlines, and identifies some of their effects on work group outcomes. [ABSTRACT FROM AUTHOR]

By mid-1998, approximately 200 different controlled experiments had been published in 230 articles in refereed journals or major conference proceedings, which examined processes and outcomes in computer-supported group decision making. This paper is a concise overview of what has been studied and how: the systems, independent, intervening, adaptation, and dependent variables, manipulated or measured, and experimental procedures employed. Part I categorizes the contextual and intervening factors. Part II analyzes 1,582 hypotheses resulting from pairings of independent and dependent variables. The results show that the modal outcome for group support systems (GSS) compared with face-to-face (FtF) methods is "no difference," while the overall percentage of positive effects for hypotheses that compare GSS with FtF is a disappointing 16.6 percent. Experiments with seven to ten groups per treatment condition working on idea-generation tasks and using GSS technology show an improvement up to 29.0 percent. These results are moderated by technology, process structure, communication mode, group factors, task type, the number of experimental groups per treatment condition, and the type of dependent variable measured. The purpose of this paper is to aid the GSS researcher by presenting detailed results of what has been studied and found in previous experiments, along with a discussion of what needs to be studied. [ABSTRACT FROM AUTHOR]

This paper places corporate identity studies in a historical context with the writer arguing that there have been four distinct phases in the area's evolution. Currently, there is increasing international and interdisciplinary contact between scholars engaged in identity research. Recent developments have led the writer to postulate that the literature on corporate identity, organisational identity and corporate communication may be regarded as forming the basic building blocks of a new, cognate area of management which in time may be known as Corporate Marketing. However, the marketing mix as applied to organisations in their totality will need to be rethought. In this paper the zips are extended to IOPs with philosophy, personality, people, performance, perception and positioning complementing the existing 4Ps. In addition, the author identifies nine key interfaces, which need to be examined by managers and consultants when reviewing an organisation's identity. [ABSTRACT FROM AUTHOR]

We investigate peer influence on managerial honesty under varying levels of transparency. In a laboratory experiment, managers report their costs to a superior to request budget. We manipulate whether the managers learn each other's report and cost (full transparency) or the report but not the cost (partial transparency). The results show, first, that managers are susceptible to peer influence, as they join peers in reporting honestly and dishonestly both under full and partial transparency. Second, however, the effect of peer influence is asymmetric. While managers' dishonesty increases much when peers' reports are higher than they have expected, the opposite is not true. Third, partial transparency reinforces this asymmetry in peer influence. Unlike full transparency, it allows managers to substitute self-serving assumptions for missing information and to thus justify their own dishonesty more easily. The contribution of this study is twofold: It provides evidence for the interaction between transparency and peer influence and it highlights the role of (disappointed) expectations in fueling dishonesty. Our findings warn firms that especially partial transparency may spread dishonesty more than honesty. Transparency may also hurt firms that push honesty norms (as in ethics codes) but fail to enforce compliance, thus raising and disappointing managers' expectations. [ABSTRACT FROM AUTHOR]

This article reports on a study of 133 Irish organizations implementing Quality Initiatives (QIs,), focusing particularly on the impact of these initiatives on internal communications processes and the role played by the human resource (HR) function in these changes. The present research describes the communications strategies adopted by Irish organizations implementing quality programs and critically evaluates the role played by the human resource function in the construction and implementation of these strategies. The results also revealed that employees do not perceive the attainment of quality as having fully satisfied their expectations for improved communications. In recent decades, the evolution of modern human resource management philosophy has been guided by the perception that employees are most satisfied and productive when they have some input and control over the work that they perform in the workplace. This description of the evolution and practices of the "soft" variant approach to HRM is at the very least linguistically analogous to the aspirations of the quality movement of recent decades.

Total Quality Management (TQM) is having its day as an approach embraced by practitioners to improve human and technical relationships within organizations. Providing a theoretical framework for their study, the authors look at the relation among concepts of intraorganizational communication, attitudes of organizational commitment and perceptions of organizational support. The role of communication within TQM organizations is defined and clarified through a survey of the existing literature. The study compares two organizations that identify themselves as implementing a TQM approach with one non-TQM organization, a university. This article provides a cautionary tale to even the best of managers who seek to be open and receptive to feedback from employees. The importance of internal marketing in the everyday life of a company, not just in moments of crisis, is emphasized in a recent survey conducted by Yankelovich Partners Inc. The authors used the triangulation method to study employee attitudes to e-mail and e-mail policies at a major university library.

This article examines the value of communication in a setting in which the owner and the manager of a firm differentially share the costs and benefits of information acquisition. Absent communication, the optimal contract induces allocative distortions to enhance the information content (about whether the manager expended effort in searching for additional information pertinent to the allocation decision) of the observed output. Communication has value because it reduces the value of the information externality in the observed output and, thus, reduces allocative distortions. Hence, the results lend support to the use of accounting reports (e.g., budgets) and ex post monitoring of decisions (e.g., an internal audit) in managerial performance evaluation. However, unless the manager's search is observable, it is optimal to use the information in the observed outcomes in compensating the manager. This finding highlights that the optimality of observed resource allocation practices cannot be evaluated independently of the larger problem of motivating the manager to acquire pertinent information because the information acquisition and resource allocation problems cannot be decomposed. [ABSTRACT FROM AUTHOR]

Previous research on selection of source and medium has tailed to consider the dynamic, temporal aspects of information acquisition. In this paper a model that integrates the decision-making and communication literatures is developed. Media selection is viewed beyond an immediate incident to the range of media and sources used throughout the entire decision-making process. Propositions are derived from the model and future empirical research and implications are discussed. [ABSTRACT FROM AUTHOR]

People frame and make sense of their worlds through the use of cognitive categories, which researchers can only indirectly access. Public corporate statements are easily accessible and comparable across companies and over time, but it is unclear to what extent such statements reflect organization members' cognitive categorizations. This study is the first to directly compare executives' public and private statements to explore whether and along what dimensions public statements reflect internal company communications. Comparisons of internal and external documents generated by the forest products industry over ten years revealed no significant correlations in the two sets of documents between executives' positive or negative evaluations of events and situations; however, the correlations between their perceptions of control were positive and significant. [ABSTRACT FROM AUTHOR]

This study examined the impact of agency risks and task uncertainty on venture capitalist-chief executive officer (VC-CEO) interaction. Results from 51 VC-CEO dyads indicate that the frequency of interaction depends on the extent of VC-CEO goal congruence, the degree of the CEO's new venture experience, the venture's stage of development, and the degree of technical innovation it is pursuing. However, contrary to conventional expectations, the degree of management ownership had no impact on the frequency of interaction. [ABSTRACT FROM AUTHOR]

This field study investigates the characteristics of internal communication stars, the characteristics of boundary spanning individuals, and the extent to which boundary spanning individuals span multiple communication boundaries. The characteristics of boundary spanning individuals were found to be contingent on their subunit's work and on the information boundary they span. There is substantial boundary role overlap. [ABSTRACT FROM AUTHOR]

Using research in social psychology, the authors illustrate how two key routes to improve communication between marketing and engineering are dependent on the strength. of managers' psychological connection to their functional area compared to the firm as a whole (i.e., relative functional identification). In particular, they argue that relative functional identification moderates the relationship between strategies traditionally used to affect interfunctional relationships (information-sharing norms and integrated goals) and the frequency, bidirectionality, and coerciveness of interfunctional communication behaviors. In turn, these communication behaviors are linked to information use and perceived relationship effectiveness. The authors empirically test predictions of the framework in two studies. Study 1 results suggest that (1) the efficacy of the traditional strategies depends on marketing managers' relative functional identification and (2) the traditional strategies can have negative and unintended effects on communication behaviors. In Study 2, the authors replicate and extend Study 1 by illustrating that bidirectional communication is as important as frequency in increasing both information use by engineering personnel and the perceived effectiveness of interfunctional relationships. The authors conclude with implications for theory building and managerial practice. [ABSTRACT FROM AUTHOR]

The article offers guidelines to employees for their success in their respective fields. Regarding getting the most from a training program, it is suggested that before employees attend a meeting they should write down what they expect to get from each part of the program. Communication barrier is said to be a major factor for the loss in productivity. Certain steps can be taken to re-establish communication and get the job done when it becomes evident that something has gone wrong in a conversation. Employees should try to recall the gestures that accompanied the verbal message.

The objective of this study was to develop and test an integrated conceptual model of microcomputer usage. This study used the technology acceptance model and sought to extend it by investigating the impact of the external factors (i.e., individual, organizational, and system characteristics) on the user acceptance of microcomputer technology. The paper reports the results of a field study investigating the determinants of microcomputer usage. The analyses of the measurement model confirm the existence of two distinct constructs of (1) beliefs-perceived usefulness and perceived ease of use; (2) organizational support-management support and end-user computing (EUC) support; and (3) microcomputer usage-perceived usage and variety of use. The tested conceptual model confirms the effects of individual, organizational, and system characteristics on perceived ease of use and perceived usefulness. The model also confirms the influence of perceived ease of use on perceived usefulness, and the effects of perceived usefulness on perceived usage and variety of use. Results confirm several previously proposed notions, including the effects of individual, organizational, and system characteristics on ease of use and usefulness; the influence of ease of use on usefulness, and the effects of perceived usefulness on usage and variety of use. The results demonstrate the utility of investigating factors contributing to microcomputer usage and the external factors affecting endogenous variables such as system usefulness. The importance of EUC support and management support is corroborated, as well as the need for designing mechanisms such as training programs and newsletters to improve user perceptions of microcomputers. [ABSTRACT FROM AUTHOR]

The author reports on the place in which a chief executive officer (CEO) has with communicating to a company's employees. The author feels that it is through communicating concerns and values executives are able to gain the necessary employee cooperation. According to the article, it is through communication that executives share their vision for an organization by expressing the company's ideals and policies. Examples are given of companies in which an open relationship exists between employees and management.

The purpose of this paper is to draw explicit attention to the use of similies, analogies, and metaphors in administrative science, many of which originate in other disciplines. We argue that the application of these tropes to the science-making processes of the field may be misleading because they are not easily eliminable by ordinary scientific means. As a consequence, the advancement of a useful body of knowledge that can serve administrative problems may be impeded. We offer a number of probable explanations for the heavy reliance on metaphors in the discipline, as well as suggestions for constraining continued reliance on figures of speech from outside the field. [ABSTRACT FROM AUTHOR]

Linguistic conceptions regarding what Reddy (1979) calls the "conduit metaphor" are applied to the teaching and practice of organizational communication. The argument is advanced that in "everyday" discourse and even current management textbooks, organizational communication frequently is explicated in terms of the conduit metaphor. Furthermore, it is suggested that the conduit metaphor implicitly engenders the assumption that successful communication is easy and requires little effort. The practical and research implications of this argument are examined. [ABSTRACT FROM AUTHOR]

Language is very important in comprehending a subject as complex as business policy. Unfortunately, the lack of a widely shared and understood language is a liability that business policy has yet to overcome. In this paper some proposals are made that, it is hoped, will promote a consensus on the meaning of the bask concepts and terms in the field. [ABSTRACT FROM AUTHOR]

Research Aims - According to the present research concerning organizational training, managers' communication are often seen as a critical training management issue that may help to maintain and enhance organizational competitiveness and performance in a borderless world and era of globalization. In this study, the relationship between managers' communication, motivation to learn and training application was evaluated at military hospitals in Peninsular Malaysia. Design/methodology/approach - The SmartPLS path model analysis was utilized to examine the research hypotheses and evaluate the validity and reliability of instrument used. Research Findings - The results demonstrate that the capability of managers to communicate the training courses information will strongly invoke employees' motivation to learn. Theoretical Contribution/Originality - As a result, this motivation may lead to an improved training application in a military health context. Managerial Implication in the South East Asian context - Managers play a critical role in dissemination of the organisation's aspiration to the rank and file. Research limitation & Implications - The conclusion of this study should be taken carefully with some methodological and conceptual limitations. [ABSTRACT FROM AUTHOR]

The most important factor, having the greatest influence on management, goes to communication. Without this feature, management cannot work in any domain. Due to the development of management, communication acquired new forms, corresponding to management, shaping the concept of managerial communication. At the same time, any experienced manager needs to approach a certain type of communication efficient in the management process. A good example of relation between management and communication would be the interaction of the manager of an organization, both with the internal and with the external environment. When we say the external environment we refer to collaborators, clients or possible negotiations the organization can have with them. Both on the managerial level and internally, communication has a positive and efficient influence on the way the organization develops its activity. Managerial communication is valid and largely used by the individuals operating in the managerial department. [ABSTRACT FROM AUTHOR]

Insufficient communication and the lack of stakeholder integration are among the most common drivers for unattended change causes and uncontrolled change impacts in a project (Zhao et al., 2010) (Ochieng and Price, 2010). Especially in case of international projects, where different cultures are present and teams are often only virtually connected, projects teams face even more communication problems that can affect the outcome of a project. Intercultural differences influence the way each team member gets engaged into interaction with other stakeholders of the project. In the main project management standards, there are tools and methods for managing communication and stakeholders, but their application has to be analyzed from an intercultural perspective. Besides a project communication plan, we address such tools as the mission breakdown structure (MBS) in order to give this perspective (Andersen, 2014). It is suggested that the MBS can be used as one of the tools enhancing the engagement of stakeholders (SH) (Andersen et al., 2009) and increasing communication effectiveness through a shared vision (Lee et al., 2015). In this article, we categorize and describe the main communication issues and tools for managing international projects within an intercultural environment. [ABSTRACT FROM AUTHOR]

To perform requirements elicitation and analysis, effective communication and collaboration between stakeholders are necessary. Global Software Development (GSD), where software teams are located in different parts of the world, has become increasingly popular. However, geographical distance, cultural diversity, differences in time zones, and language barriers create difficulties for GSD stakeholders in engaging in effective communication. Taking into consideration the factors involved in GSD, previous research showed that the ways by which requirements are gathered and analyzed for collocated software development cannot be used effectively for GSD. Thus, in this paper, we present a method of requirements elicitation and analysis for GSD. The method consists of 4 stages: (1) data collection; (2) educating stakeholders about GSD issues; (3) post-education assessment; and (4) requirements elicitation and analysis. Past researchers used student groups in a university environment to play the roles of stakeholders in experiments in GSD studies. Likewise, we preliminarily validate our method by applying it to a case study of an online shopping system, where the roles of client, requirements engineer, project analyst, and designers were played by a group of students. [ABSTRACT FROM AUTHOR]

This study examines the impact of national culture on employee perceptions of internal communication during at Danish–American corporate cross-border acquisition. Twenty interviews were collected comprised of employees, managers, and chief executive officer whose organisations were directly involved in a cross-border acquisition. A modified constant comparative analysis of the data revealed that the three following identifiers were prominent as invaders to a successful Danish–American cultural integration:awareness of hierarchical communication differences;communication as misdirection; andreflection on consequences.The ways in which the acquisitions were mishandled led to the identification of a process we have labelledcorporate acculturation neglect (CAN).CAN in acquisitions occurs when the acquired party feels that their familiar corporate culture has been neglected in favour of the communicative preferences of the acquiring company, resulting in feelings of frustration, uncertainty, and mistrust. This study concludes with recommendations for avoiding problems associated with CAN in cross-border acquisitions. [ABSTRACT FROM AUTHOR]

In this article, we explore what organization and management scholars can do to write with resonance and to facilitate an emotional, bodily, or in other ways sensory connection between the text and the reader. We propose that resonance can be relevant for organization and management scholars in two ways. First, it may facilitate a better understanding of the research we are attempting to convey in our papers, an understanding that draws on the reader’s prior experiences, and their embodied, embedded knowledge. Second, resonance may foster an inclination in the reader to engage with, contribute to, and thus bring forward the field of research in question. We propose that writing with resonance may be a way to further the impact of academic work by extending the modalities with which our readers can relate to and experience our work. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to show the "hidden face" of politeness in the context of professional communication. Having to deal with a lot of conflict situations, managers use politeness as a means of deceptive communication. In this way, they fall into the trap of what they call "polite discourse" in order to avoid stressful situations and direct confrontation with the purpose of not "losing face". However, the consequence of using deceptive communication seems to be, in fact, the opposite: self-image as well as reputation might be affected on grounds of lack of transparency and honesty. [ABSTRACT FROM AUTHOR]

The life-blood of most organizations is knowledge. Too often, the very mechanisms set up to facilitate knowledge flow militate against it. This is because they are instituted in a top-down way, they are cumbersome to manage and the bridges of trust fail to get built. In their thirst for innovation, the tendency is for firms to set up elaborate transmission channels and governance systems. As a result, staff are drowned in a deluge of mundane intranet messages and bewildered by matrix structures, while off-the-wall ideas and mould-breaking insights are routinely missed. Added to this is the challenge of operating across professional, cultural, regional and linguistic boundaries, where ways of sharing knowledge differ markedly, even within the same project team. Drawing upon extensive research with scientists in the ATLAS collaboration (a high-energy particle physics experiment comprising 3,500 scientists from 38 countries), we explore five paradoxes associated with knowledge exchange in global networks. Each paradox leads to a proposition which takes the theory and practice of knowledge management in a fresh direction. We conclude by outlining a number of HRM priorities for international knowledge-intensive organizations. [ABSTRACT FROM AUTHOR]

The article focuses on recognizing the implications of costly communication for optimal organizational design. Delegation is commonly observed in organizations and accepted by organizational theorists as valuable. By contrast, previous work in optimal organizational design had shown the weak superiority of communication-based centralization mechanisms, i.e., revelation mechanisms, over direct delegation mechanisms. Such comparisons, however, had been based only on the benefits or gross performance of the two forms of organization and did not recognize the costs of making or receiving communications, as evidenced by the existence of limited channels of communication and the limited ability of humans to process information. Recognizing that incorporation of these costs would move preferences away from communication-based centralized organizations and toward delegation mechanisms, management researchers Nahum D. Melumad and Stefan Reichelstein chose to investigate the conditions under which any positive such cost would guarantee a strict preference.

Wireless sensor networks for industrial communication require high reliability and low latency. As current wireless sensor networks do not entirely meet these requirements, novel system approaches need to be developed. Since ultra wideband communication systems seem to be a promising approach, this paper evaluates the performance of the IEEE 802.15.4 impulse-radio ultra-wideband physical layer and the IEEE 802.15.4 Low Latency Deterministic Network (LLDN) MAC for industrial applications. Novel approaches and system adaptions are proposed to meet the application requirements. In this regard, a synchronization approach based on circular average magnitude difference functions (CAMDF) and on a clean template (CT) is presented for the correlation receiver. An adapted MAC protocol titled aggregated low latency (ALL) MAC is proposed to significantly reduce the resulting latency. Based on the system proposals, a hardware prototype has been developed, which proves the feasibility of the system and visualizes the real-time performance of the MAC protocol. [ABSTRACT FROM AUTHOR]

The author discusses the importance of business communication during the post-digital era.

Purpose – This historical analysis investigates treatment of the important discipline of internal communication in a number of globally influential public relations education frameworks over time. The purpose of this paper is to develop insight with the potential to inform future education and professional development programmes. Design/methodology/approach – The conceptual framework for the study is set via discussion of the historical approach, internal communication, professionalization, and knowledge. The historical critical analysis research methodology is used to study data sources including professional body reports and archival documentation. Deductive and inductive coding is combined with template analysis to ensure rigorous qualitative data analysis. Findings – The study finds inconsistent treatment of the internal communication discipline in public relations education frameworks over time. Distinct inclusion was found in early frameworks, clear recognition of the growing importance of internal communication was evident in later guidelines, but the study discovers that the discipline has been excluded from recent frameworks. Research limitations/implications – While the study draws on relevant data sources credited with international influence, it is limited to sources published in English. Practical implications – Practical educational and methodological implications of the research are discussed along with avenues for further research including surveys or qualitative research to investigate contemporary views held by practitioners and educators on internal communication curricula. Social implications – Social and management implications are discussed including a call for the reinstatement of internal communication in globally influential public relations education frameworks. Originality/value – The discipline of internal communication is still understudied which is surprising given its impact on organisational effectiveness. Furthermore, little previous attention has been paid to the history of internal communication education. This paper tackles that void, finds inconsistent treatment of the discipline in education frameworks over time, and contributes discussion on why these inconsistencies have occurred. [ABSTRACT FROM AUTHOR]

The article discusses the importance of managing technology effectively to ensure that its benefits are not outweighed by increased stress levels, along with the responsibility of both employers and employees to set boundaries in the use of technology. It cites the growth in the number of multinationals that have created email policies as well as explores remote working. Comments from several executives about technology management are also offered. INSETS: WHAT'S YOUR ULTIMATE MOBILE TOOL?;NOMOPHOBIA: FEAR OF BEING WITHOUT A MOBILE DEVICE.

Questioning is one of the most critical behaviors in management education and learning. In this article we explore the antecedents, processes, and outcomes of reflective questioning, as a key element of management learning and education. Reflective questioning involves raising tentative, nonrhetorical questions. By reviewing and synthesizing the literature, we develop a model of reflective questioning in the form of a causal loop diagram. This model implies that reflective questioning can be taught through particular forms of management education, but is also contingent on the psychological safety of the group setting, the individual need for cognition, and challenging tasks and experiences. [ABSTRACT FROM PUBLISHER]

With the development of globalization, companies will need worldwide resources for R&D. Multinational corporations (MNCs) will rely on their subunits located in different countries for R&D. As a result, knowledge transfer between headquarters and subunits or among subunits will be crucial for MNCs to operate their R&D activities. This study explores the relationship between knowledge transfer and R&D operations, using a qualitative research approach including four multinational companies. We conducted a cross-case analysis connecting four R&D configurations and two knowledge transfer mechanisms: expatriate management policy and communication frequency. Results show that both transfer mechanisms are very important for MNCs for the management of knowledge transfer in global R&D operations. However, each of these mechanisms will need a different focus depending on R&D strategy and configuration. The paper summarizes recommendations for managers as drawn from these insights. [ABSTRACT FROM AUTHOR]