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The two jaunty Scottish lads in the grainy YouTube video look as if they're about to launch into a daring skateboard stunt or a death-defying base jump. Until a row [...]

Shoppers plan to spend just as much this Christmas as they did last yuletide and Tesco is their number one choice of supermarket to spend it in, according to a [...]

Clubcard was once the golden goose of marketing, but should Tesco re-evaluate what the scheme means to consumers, asks Alan MitchellThe headlines were shocking. 'Tesco crown slips'. 'Tesco shares crash' [...]

As it pushes into finance, Tesco's Clubcard gives it a competitive edge SOME young drivers get tanked up and wrap their cars round lampposts; others drive carefully, and sober. Insurers [...]

Tesco has received more than 1,000 complaints from customers about a Facebook voucher promotion that suffered technical problems because it was over-subscribed. The promotion offered 5,000 printable vouchers enabling Tesco's [...]

1. Data Use what you know about your customers to get closer to them and sell them something more - as Tesco does with its Clubcard. 2. Customers Be focused [...]

Tesco has ditched its pledge to pay customers double the difference between its prices and Asda's, blaming consumers for over-exploiting the deal. Tesco will continue to give customers just the [...]

Fresh insights from customer data allowed Tesco to meet consumers' needs faster and more accurately, growing Tesco's market capitalisation 10-fold in eight years while its chief competitors' market value fell, [...]

The winner of every sector in the annual Reader's Digest survey has been consistent to its brand values, at the heart of which is a desire to build trust. Louise […]

One industry observer, who asked not to be identified, told SN that Tesco's Fresh & Easy concept is projecting a confusing message to U.S. consumers. 'If you're going to do [...]

Jim Prevor, an industry consultant based in Boca Raton, Fla., expressed a harsh opinion of Tesco's Fresh & Easy stores in the U.S. 'Most consumers would notice that all the [...]

People are aware of climate change, but they need to connect it to their day-to-day lives to actually do anything. It's time to appeal to their wallets At Tesco, we […]

Tesco has announced it will no longer accept personal cheques from customers. The changes will be introduced across its 2,000 stores on February 25. It follows similar announcements from Mark […]

The Value Improvement Program now under way at Stop & Shop and Giant-Landover stores in the U.S. involves a sophisticated and multidisciplinary approach to pricing, quality perception, costs and category [...]

Los Angeles - Tesco was reportedly encountering out-of-stock problems in produce and other perishable items last week in the days following the opening of its first six Fresh & Easy [...]

Can pharmacy learn from the success of Tesco's home delivery? In the third of her studies of the multiple retailer's strategies, Tracy West sums up its approach to convenience If [...]

Supermarket giant Tesco has launched a national press campaign promising to pay repair bills of motorists affected by contaminated petrol bought from its forecourts. It has been forced to act […]

Byline: just-food.com Measures of customer loyalty have dropped for supermarket giant Tesco, which slipped from first place in 2004 to sixth place this year, according to Millward Brownas analysis of [...]

How Clubcard has helped Tesco build its market sharel Identifying consumer trends. Clubcard, by linking customers with their transactions, is, in effect, a highly detailed, up-to-date, rolling customer survey of [...]

Of the many problems with customer service in the UK, one new issue is misappropriation of the word 'customer'. It is no longer possible to be a passenger or a [...]

Tesco is launching a Food Club, which will entitle Clubcard holders to a free magazine and special offers. The supermarket already runs a Kids Club, a Baby and Toddler Club, […]

A Tesco shopper has told how she was 'absolutely mortified' after a checkout worker challenged her sexuality. The female Tesco worker is alleged to have said that 'gay people should [...]

The eyes of the world will be upon supermarkets in the days to come as they seek to avoid the repellent scenes of customers brawling over bargains in the Black [...]

Tesco is to call time on the dreaded phrase 'unexpected item in the bagging area' as it seeks to give a friendlier feel to its self-service checkouts. The retailer is [...]

This Saturday afternoon shop saw Sainsbury's win for the second week running, thanks to strong availability (just two products not stocked) and a perfect score for shop floor service despite [...]

Ordered: 12.10.05 Delivered: 15.10.05 Time taken: 50 mins Location: Coventry Number of items delivered: 33 Out of stocks: 0 Substitutions: 0 Delivery charge: 5.99 [pounds sterling] Total Paid: 42.98 [pounds [...]

Tesco and Waitrose, which both announced record half-year results this week, are winning the hearts of shoppers for their respective clear and consistent approaches, say analysts. They say Waitrose's interims [...]

TESCO: CHORLEY, LANCASHIRE We visited on 09.09.05 at 10.53; our shop lasted 71 minutes Time spent at the checkout was 5 minutes 35 seconds [ITEMS OUT OF STOCK 4] Our [...]

Ordered: 20.07.05 Delivered: 23.07.05 Time taken: 1 hour 5 min Location: Belfast Number of items delivered: 33 Out of stocks: 0 Substitutions: 0 Delivery charge: 5.99 [pounds sterling] Total Paid: [...]

The problem that clothing has in Tesco is Tesco--it's a highly productive business,' says clothing chief executive John Hoerner as he grabs a notebook and sketches an outline of a [...]

Forty leading grocery suppliers took part in a night-time replenishment exercise at Tesco's Solihull store on Thursday as part of an ongoing availability drive. Led by food supply director Joe [...]

Tesco looks set to win the battle of the supermarkets this Christmas, according to an exclusive survey of consumers' spending plans for the festive season carried out for The Grocer. [...]

Wine shoppers at Tesco Brixton were bemused by a series of home-made labels inserted on to shelf edges last week. Notes included 'pretentious yet sensitive' (a Blossom Hill red), 'great [...]

When Henry Stupp became chief executive at Cherokee Inc. a year ago, the apparel industry veteran took over a company at a crossroads. Revenue was declining because its retail clients [...]

Suppliers are naturally suspicious when their big retailer customers come knocking with new supply chain initiatives--and you can certainly envisage the sharp intake of breath in many a head office [...]

Drama at Tesco in Newport last week when one store-goer was chucked out for bringing his pet snake to the store. Terrified shopper Ursula Berry swore she would 'never shop [...]

While Sir Terry Leahy's comments on 'woefully low' education standards made front page news, his IGD speech reminded me of a secondhand car, polished up to look new. And it [...]

Tesco has told store managers to stop checkout staff accepting money-off coupons for the wrong products, in response to a sustained campaign by food and drink manufacturers. Until 2 October, [...]

Tesco's online business has followed in Asda and Waitrose's footsteps by automatically refunding the difference on more expensive substitutions. Under the Refund the Difference initiative, shoppers who have an out-of-stock [...]

Are shoppers really bothered by excess packaging? Not if a recent Tesco trial is to be believed. In a six-week trial, Tesco gave shoppers the chance to discard unwanted packaging [...]

The movie-style billboard campaign for Clubcard 2--'Coming to a Supermarket Near You'--hinted at a big-budget sequel to Tesco's groundbreaking loyalty scheme. It didn't disappoint, with a headline-grabbing move to offer [...]