Search

Service quality and customer satisfaction, which are basic goals of hotel enterprises, can be achieved by the high job performance of qualified staff. The focal point of this study was the key role that psychological capital and emotional labor play in high job performance. In this study, which aimed to determine the effect of psychological capital and emotional labor on job performance, the sample group consisted of 400 personnel employed by 16 five-star hotel enterprises operating in the centre of Antalya, specifically in the districts of Kemer and Alanya. The data collected by questionnaire technique were analysed by statistical techniques, such as frequency and percentage distribution, arithmetic mean, standard deviation, Pearson's correlation analysis, multiple linear regression analysis, independent samples t-test, and one-way analysis of variance. What is more, a factor analysis was administered for validity and reliability, and Cronbach's Alpha coefficients were calculated. Obtained data suggested that the psychological capital levels of employees were positive above the medium level. The general emotional labor performance of employees was at the medium level. The job performance levels perceived by employees were high. As a result of the correlation analysis performed in the study, positive correlations were identified between psychological capital and emotional labor at r=0.529, psychological capital and job performance at r=0.717, and emotional labor and job performance at r=0.595. The regression analysis showed that one unit of change in the psychological capital caused an increase of 0.543 on the job performance, and a change of one unit in the psychological capital resulted in an increase of 0.712 on the job performance. In addition, according to the t-test and variance analysis results, while psychological capital, emotional labor, and job performance did not differ significantly according to gender, marital status, age, or education level, psychological capital levels of the hotel employees differed significantly according to their departments, and emotional labor performance differed significantly in line with their departments and working durations. [ABSTRACT FROM AUTHOR]

Copyright of BH Economics Forum / BH Ekonomski Forum is the property of University of Zenica, Faculty of Economics and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Emerging infectious diseases and pandemics place a substantial burden on global economies and public health. The hospitality industry and global health pandemics are fundamentally linked, and the sector is highly vulnerable to pandemics. The COVID-19 pandemic (coronavirus) has triggered an unprecedented crisis in the hospitality industry globally, and in particular, the hotel sector. As governments have introduced extraordinary measures to contain the virus, such as travel restrictions and physical distancing, which have brought the hotel sector to a standstill. This paper examines the preliminary economic impacts of the COVID-19 pandemic on the hotel sector in South Africa. The data for this paper is based on the hotel sector specifically, and is extracted from a larger dataset that examined the economic impacts of the COVID-19 pandemic on all accommodation establishments in South Africa. Online surveys were administered to accommodation establishment managers. Approximately 3 000 accommodation establishments were targeted, 482 responded, of which 67 were hotels. The study confirms that the hotel sector in South Africa has experienced severe economic impacts due to the COVID-19 pandemic, and a number of hotels face the risk of bankruptcy and permanent closure. Employment has also been substantially affected by job losses, reduced pay and staff made redundant. Current concerns facing hotels are cash flow, travel restrictions, guest cancellations, low consumer spending, the overall economic uncertainty of the industry, as well as the uncertainty of the COVID-19 pandemic. [ABSTRACT FROM AUTHOR]

The following research addresses the growing concern that the historic tourism city of Charleston, South Carolina, may be reaching a tourism saturation point, with the city considering the implementation of a moratorium on hotel development. This research, employing a qualitative approach, solicited and analyzed the viewpoints of a panel of hotel industry leaders from across the city to determine their views regarding the potential governmental intervention, seeking to answer the question 'how will we know when "enough is enough?" 'The hoteliers' views are of significant importance to those managing, marketing, and governing Charleston, or any other destination concerned they may be reaching saturation. [ABSTRACT FROM AUTHOR]

This article explores consumer tendencies to opt for luxury or economy hotels by identifying their most and least important selection attributes. The researchers investigate how sociodemographic and behavioral characteristics influence traveler assessments of hotel attributes. In explaining consumer hotel selection preferences, the researchers used an unconditional method—best–worst scaling (BWS). Based on an analysis of responses from 397 luxury hotel customers and 351 economy hotel customers in the United States, it was found that the two groups perceive hotel attributes differently. Differentials were also identified on the basis of gender, income, and frequency of purchase. While acknowledging that the task is complex, there is an urgent need to identify the factors influencing hotel selection, because hoteliers need to attract new markets and also balance this by retaining existing patrons. The findings extend existing literature by applying BWS to the identification of hotel selection attributes. [ABSTRACT FROM AUTHOR]

Abstract This study developed a model linking perceived greenwashing, green trust, intention to revisit, intention to participate, and intention to spread negative word of mouth, based on Attribution Theory and Trust-Based Marketing Theory. A self-report survey utilizing two real green hotel practice scenarios (towel reuse vs. energy saving sign) was initiated. Results suggest that perceived greenwashing had a significant negative influence on green trust, which in turn was positively associated with revisit intention and intention to participate in the green practice and negatively associated with negative word of mouth. Moreover, prior experience with green hotel was found to moderate the relationship between green trust and the three behavioral intentions such that the relationships are weaker for consumers with prior experience than for those without. However, the moderation only worked in the towel reuse scenario. Numerous implications for marketers and hotel operators are suggested. Graphical abstract Image 1 Highlights • Greenwashing has a significant negative effect on green trust in hotels. • Green trust is positively related to revisit intention and intention to participate. • Green trust is negatively related to negative word of mouth intention. • Prior experience moderates the relationship between green trust and behavioral intentions. • The moderation effect only exists in the towel reuse scenario. [ABSTRACT FROM AUTHOR]

The aim of the paper is to discuss the current state, implementation capabilities and barriers to the implementation of sustainable development principles in the hotel industry in Poland. The paper examines the issue on the basis of the evolution and implementation of sustainable development principles at hotels. Best practices are analyzed in terms of the introduction of these principles and practical problems in the implementation process are also scrutinized. [ABSTRACT FROM AUTHOR]

We use daily hotel occupancy, price, and revenue data to analyse the economic impact of the 2008 and 2012 Democratic and Republican national conventions. We find that political conventions generate approximately 29,000 room nights of lodging, though this figure is partially offset by lower hotel occupancy during the week before and, to a lesser extent, after conventions. Conventions increase hotel revenue by approximately $20 million on average, a figure which suggests that host cities' claims of economic impacts of $150 million or more may be implausible. [ABSTRACT FROM AUTHOR]

The scarcity of well-located land is becoming an important concern for business operations around the world. This study sheds lights on the mechanisms of land speculation by explaining how Chinese businesses’ investment in hotels leads to real estate appreciation and firms’ market value increase. This study proposes that hotel investment not only has the potential to increase firm value through the hotels’ operational revenues; land opportunism may also lead to real estate appreciation and associated increases in market value. The study investigates the effect of land opportunism in the Chinese hotel investment context. Publicly listed companies that invest into hotel businesses to diversify their business were selected as the main sample. The findings show that hotel investment improves Chinese firms’ value. Specifically, hotel investment increases these firms’ real estate value and the hotel real estate appreciation drives the increases in the companies’ value in the securities market. This mode of hotel investment is promoted by both local governments and hotel developers. It is possibly harmful to the hotel sector’s sustainable development; thus, strict regulations may be needed to manage the land use policies. [ABSTRACT FROM AUTHOR]

Purpose Accommodation sharing is a major trend shaping the hospitality industry, and Airbnb is the most prominent sharing platform driving this growth. While price convenience is reported as one of the main strengths of Airbnb accommodations, only a few studies have examined price determinants. In particular, it is unclear whether hosts dynamically adjust prices for shared accommodation based on their experience with price management and on the level of market demand. The purpose of this paper is to fill this gap by suggesting and testing a comprehensive hedonic pricing model.Design/methodology/approach Data from all 1,056 Airbnb listings for accommodations available in the city of Verona, Italy on four booking dates in 2016 are collected and analysed through regression analysis.Findings The results highlight that price is significantly related to the level of the host’s accumulated experience and the level of market demand on a specific booking date. The findings provide support for the ability of hosts to dynamically adjust prices for their accommodations.Practical implications Drawing on the innovator’s dilemma theory, this study suggests some strategies that traditional hotels may adopt to react to the disruptive nature of Airbnb.Originality/value This is one of the few studies to address hosts’ pricing strategies and specifically consider price adjustments owing to variations in host experience and market demand. [ABSTRACT FROM AUTHOR]

Purpose This paper aims to look at the sustainability practices adopted by the Pakistani hotel industry. Sustainability is a relatively under-researched notion from the perspective of the developing world, and in particular, the research lacks evidence from the Pakistani hotel industry.Design/methodology/approach The authors follow an exploratory multiple case study design to study the sustainability practices adopted by the Pakistani hotel industry. Semi-structured interviews are conducted with the senior hotel managers.Findings The results suggest that sustainability is only partially integrated into the business strategy for most of the sample hotels, and a systematic approach to sustainability is currently lacking. Overall, the central focus of the hotels is on developing commercial performance, whereas some fragmented social and environmental sustainability initiatives are implemented on an ad hoc basis.Practical implications This study identifies some practical issues and challenges in relation to sustainability implementation in the Pakistani context. It is suggested that the government, community organizations and the private sector firms need to actively collaborate to promote the sustainability agenda.Originality/value This paper extends the extant literature by exploring sustainability implementation in the Pakistani hotel industry. While there is limited sustainability research in the context of the developing world, this study contributes by bridging this gap in the present literature. [ABSTRACT FROM AUTHOR]

Охарактеризованы основные экономические и аналитические инструменты управления доходами в гостиницах. Приведены преимущества и недостатки основных аналитических инструментов: Rate Shopper; аналитика и инструментарий в ОТА; RMS (revenue management system) - системы управления доходом. Доказана необходимость использования современных аналитических инструментов для оптимизации доходов в отеле и принятия стратегических решений. Для выбора оптимального набора инструментов разработана процедура принятия решений по работе с аналитическим инструментом. [ABSTRACT FROM AUTHOR]

Hotels need to achieve sustainable development without generating significant environmental problems. Green organizational policies, programs and operating agendas can respond to this challenge. The present study investigates the relationship among strategic objectives, operations management, and firm performance in the hotel industry. This study finds that: (1) hotels with conventional management focus on short-term profitability; (2) the learning efforts of green management can improve cost saving, employee loyalty, and customer retention, and help to meet short term operational targets; (3) hotels with green management can establish better networks with other stakeholders, and exhibit improved social responsibility and good reputations; (4) the learning effects of conventional management on performance are obscure in the short and long run. The value of this paper is the identification, prioritization, and validation of green management practices, which influence firm performance in the hotel industry. The presented model offers useful insights on how hotels should strategically link their strategic objectives to support their green practices necessary for competitive advantage. [ABSTRACT FROM AUTHOR]

Purpose This study models cost-efficiency against revenue for hotels in the Pearl River Delta (PRD) – in Guangzhou, Hong Kong and Macau – by considering regional differences and weight restrictions on revenue output.Design/methodology/approach The authors modified and applied a context-dependent assurance region data envelopment analysis (CAR-DEA) model in assessing the performance of 41 hotels in the PRD. The model considers the relationships among output variables and sets the revenue composition of the hotels as weight restrictions in accounting for the relative importance of different revenue sources.Findings When assessing the 41 hotels all together, those in Guangzhou outperformed the hotels in other two cities by showing better pure technical efficiency (PTE), while those in Macau had the best scale efficiency (SE). When the assurance region (AR) restriction was imposed, the hotels in Macau outperformed those in the other two cities by showing better SE. When considering regional differences, the Macau hotels ranked first in terms of both the average efficiency score and the overall ranking. All the sample hotels in Guangzhou and half of the sample hotels in Hong Kong and Macau exhibited increasing, constant and decreasing returns to scale.Research limitations/implications The research results are limited by data quality and the variables included in the models.Practical implications The study helps hotel practitioners in the PRD better assess their cost-efficiency performance by considering regional differences and operational parameters so as to strategically improve their performance.Originality/value This study improves upon previous hotel efficiency studies by considering the influence of different operational parameters across different localities. It can be extended to examine the performance of different calibers of hotels, restaurants or tourism entities located in various localities and possessing different operational characteristics. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to develop and test a model examining the key factors that emerge from the social customer relationship management (CRM) process. Specifically, this study aims to address the chain-of-effects that occurs as a result of the social CRM process, leading to superior levels of hotel performance.Design/methodology/approach Data were collected using a quantitative approach. Using a mail and online questionnaire, data were gathered from 120 key informants in hotels in Ireland. The proposed model was tested using partial least squares structural equation modelling.Findings Results demonstrate that the social CRM activities of hotels enhance hotel service innovation activities. This positively impacts the ability to develop a customer-linking capability, resulting in higher levels of customer performance. In turn, higher levels of customer performance leads to higher levels of financial performance.Practical implications Service innovation and customer-linking capability are identified as critical outcomes of the social CRM process that lead to enhanced hotel performance.Originality/value This study explains the chain-of-effects through which the social CRM process results in higher levels of performance. [ABSTRACT FROM AUTHOR]

Basic concepts and brief description of revenue management models and decision tools in the hotel business are presented. An overview of the relevant literature on dynamic pricing, forecasting methods and optimization models is provided. The main ideas of the authors’ customized revenue management method for the hotel business are presented. [ABSTRACT FROM AUTHOR]

By the paper entitled Touristic Activity in hotels, we want to highlight the importance of the hotel activity in the touristic development of a certain area. The hotel is considered as being the most important structure of touristic accomodation by which the tourists are offered accomodation services, public alimentation, recreation, treatment as well as additional services. Nowadays, most of the population satisfy their superior needs by practising several forms of tourism but they do not have knowledge about the touristic activity in hotels developed on the hotel's departments. The present research has aimed the touristic activity of the Aquaris Hotel in the Resort Crivaia, Caraş-Severin, being considered the most endowed hotel in the area. We have observed that in order to operate, the hotel observes some minimal obligatory criteria, imposed by the legislation in force, respectively it disposes of its own technical-material base and offers qualitative touristic services. Due to its favouring position, its setting near several touristic sights and developped recreation areas in the period 2015-2017, the number of tourists accomodated in the hotel increased, a proof being the increase of the turnover, of total income and recording profit in 2017. [ABSTRACT FROM AUTHOR]

This study examined the relationship between the price positioning of Airbnb listings, measured in price difference between a hotel property and the nearby Airbnb listings as well as price dispersion among these Airbnb listings, and the performance of nearby hotels. An exploratory analysis using field data points collected from the Airbnb listings and their hotel counterparts in the metropolitan area of Austin, Texas between Quarter 3, 2008 (debut of Airbnb in Austin) and Quarter 2, 2011 reveals intriguing findings. The entry of Airbnb listings was penetrative to local hotels. However, the price positioning of Airbnb, manifested in higher average price as compared to nearby hotels, as well as larger price dispersion among individual listings, significantly mitigated such penetration. Important theoretical contributions and practical implications for hotels are discussed. [ABSTRACT FROM AUTHOR]

Over the last 20 years, hotels in the Antalya province have made significant progress in terms of quality, service and maintenance services standards and have established a solid reputation in the global tourism industry. With increased investment, the rapidly growing number of hotel units and the increased bed capacity in Antalya, marketing has become highly important. This contrasts with the previous situation where there was lack of bed space compared with high demand, meaning that marketing was not an important factor. This research aims to determine which marketing activities and tools are used by hotels in Antalya province, where mass tourism is prevalent, in order to market their rooms to target groups, which constitutes a large proportion of their income. For research purposes, analysis of the structured research data, using the survey technique on 60 resorts determined by the Antalya Provincial Culture Tourism Offices to have 5 stars and over 800 bed capacity, was used and also, detailed discussions and conclusions were conducted with the sales & marketing executives. According to the findings, the vast majority of the hotels located in the Antalya province use the same marketing strategy and, due to this strategy, marketing factors were identified. Marketing factors are impacted by “recession, health and security challenges are liable to affect current travel movement with little warning and to a major extent”. [ABSTRACT FROM AUTHOR]

Purpose This study aims to quantify the associations among employees’ perception of implementing green supply chain management (i.e. through seven variables, namely, internal environmental management, green information systems, green purchasing, tourist perceptions, environmentally friendly activity, employee emotional behavior and environmental legislation) with hotel’s economic and operational performance.Design/methodology/approach A survey instrument is used to examine the relationships in the proposed model by using the structural equation modeling (SEM) technique. An analysis of the primary data (n = 150) collected from employees in Aqaba hotels located in Jordan is conducted to test the relationship between exogenous and endogenous constructs expressed in the proposed structural model.Findings The findings revealed that while green information systems, employee emotional behavior and environmental legislation affected hotels’ economic performance, internal environmental management, green purchasing, tourist perceptions and environment-friendly activity did not. Also, hotels’ economic performance positively impacted hotels’ operational performance. However, as the coefficient of determination (R²) for the endogenous research variables for economic performance and operational performance was 0.16 and 0.17, respectively, the relationships between the exogenous and endogenous constructs were not supported.Practical implications This study will contribute towards a better understanding of employee perceptions of implementing green supply chain management and hotel performance in Aqaba City.Originality/value This is the first study that adequately covers the associations among employee perception of implementing green supply chain management on hotel’s economic and operational performance in the Middle East. [ABSTRACT FROM AUTHOR]

This paper proposes a model for the demand for tourism in the context of a developing country. The parameters of the model are a tourist sector characterised by monopolistic competition, where human capital is the main factor of production and hotels have market power. Additionally land use is marked by demand from both agricultural and tourism sectors. From the household side, a simplified OLG approach is developed to consider consumption, human activity and the number of children. A dynamic framework is therefore identified to investigate the long-run consequences of increasing labor productivity and lowering the fertility rate. If the supply-side policy leads to economic growth, the tourism led growth hypothesis is theoretically confirmed. It is concluded that an increase in labor productivity generates positive growth effects only if the demand for tourism is elastic, otherwise negative results arise. [ABSTRACT FROM AUTHOR]

This study investigates the potential theoretical relationships among economy hotel website quality, eTrust, and online booking intentions in China. A questionnaire survey was performed, and 298 samples were collected from the users of three economy hotel websites (7 days, Home Inns, and Hanting Hotel) in Guangzhou, China. Results of a detailed data analysis demonstrate the influence of the four dimensions of economy hotel website quality (usability, ease of use, entertainment, and complementarity) on eTrust and online booking intentions. Specifically, (1) the usability, entertainment, and complementarity of economy hotel websites significantly positively affected eTrust; on the contrary, the influence of ease of use on eTrust was insignificant; (2) complementarity showed a more positive influence than the three other attributes on online booking intentions; and (3) eTrust significantly positively influenced online booking intentions. These findings contribute to economy hotel online marketing in China by bridging the gap between the exploration of hotel website quality and its influence on online booking intentions. [ABSTRACT FROM AUTHOR]

Purpose: The aim of this study is to analyze the existence of a relationship between the presence of nearby substitute products, mainly Airbnb flats or rooms, and the effect on the revenue and profitability of hotels. Design/methodology: The empirical study is based on the analysis of financial information provided in the annual reports of a sample consisting of 43 hotels (11.78% of the population). As an explanatory variable for profitability, we have considered the presence of apartments listed in Airbnb that are no farther than one kilometer from each hotel. Considering that most of the variables used do not follow a normal distribution, the existence of a relationship between profitability and the explanatory variables has been tested using non-parametric tests, namely, the Spearman correlation coefficient and Kruskall-Wallis test. Findings: We found a positive correlation between presence of Airbnb apartments and return on equity. This fact can be explained by considering the presence of Airbnb apartments as a variable that measures the attractiveness of the location from a tourist's point of view. Hotels located near the city center or main tourist areas of the city have a higher level of profitability. We also found no evidence of any relationship between profitability and star category; 4-and 3-star hotels have experienced, on average, a lower drop in revenues between 2008 and 2013 and they also obtained a higher average level of profitability in 2013 as compared to the upper segment of 5-star hotels. Research limitations/implications: This research has been conducted in the city of Barcelona. Future research using the same methodology should be applied to other cities with an important hospitality sector to reinforce our findings. The main implications of this research refer to the importance of location as a key strategic variable in hospitality, and to the change in the system customers use to evaluate the quality of a hotel, according to which the traditional star category system has been partially replaced by new sources of information available through the new communication technologies. Originality/value: This paper is one of the first contributions that scholars have made to obtain a deeper understanding of the effects of the new forms of the sharing economy, focusing on the hospitality industry. [ABSTRACT FROM AUTHOR]

This study aimed to examine whether an optimal investment level exists in hotel firms. The authors examined the quadratic relation between investments and hotel firm value. The results show that there is an optimal investment level that maximizes firm value. However, the optimal investment level varies across firms on the basis of the quality of investment opportunities or under- and overinvestment problems. The optimal investment level is higher for hotel firms with underinvestment problems, which suggests that these firms have valuable investment opportunities. However, the optimal investment level is lower for hotel firms with overinvestment problems, which implies that shareholders of these firms perceive additional investments to be value destroying. These results support the postulations of the Q theory of investment, pecking order theory, and free cash flow theory. Practical implications are discussed in the realm of financing, investment, and dividend policies. [ABSTRACT FROM PUBLISHER]

This article aimed to identify the key managerial competencies required of hotel financial controllers and the importance of hospitality experience to their roles. Data from a longitudinal study of hotel financial controllers have been analyzed, gathered using a content analysis of job advertisements, a survey of U.K. hotel financial controllers and interviews with key financial managers. Using a grounded theory approach, the findings show that although there are many similarities with the generic accounting profession, the hotel finance role is unique. Their experience combining with hospitality management competencies to support operational managers. Their understanding of the complexity of the operation, in a dynamic and perishable environment, enables hotel financial controllers to act as business advisors to other managers, thereby enhancing profitability on behalf of stakeholders. Implications for industry include (a) the need for further promotion of hospitality finance as a valid career and (b) the importance of recruiting managers with experience of this distinctive industry context. [ABSTRACT FROM PUBLISHER]

Overtime, and with the advent of moving to asset-light, the companies in the corporate hotel industry have given up parts of the value chain. This has enabled new intermediate markets to emerge which have divided a previously integrated production/service process and enabled sets of specialized firms to enter and for the industry to become vertically disintegrated. This paper examines the drivers, as well as the necessary conditions and enabling processes, which have facilitated this industrial change. For the major hotel companies, competing in a disintegrated industry has far-reaching consequences which have a spill-over effect on tourism education and research. [ABSTRACT FROM PUBLISHER]

Copyright of Journal of China Tourism Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The hotel industry contributes a great deal towards the development of the economy in the province, with work and has strengthened one of their most important resources which is their human resources, thus, the importance to force companies to make decisions that allow them to develop and safeguard the welfare of all its workers. The present investigation focuses on the lodging sector, based on occupational health and safety in order to improve the general performance in the work area. A survey was applied to 194 workers that where linked to lodging industry, where it was indicated that it is very important to carry out an Occupational Health and Safety Program. This investigation is focused on implementing an Occupational Health and Safety Program, since there are aspects that can damage both the physical and mental health of the workers, besides, this program will also improve the work performance in the company. [ABSTRACT FROM AUTHOR]

The purpose of this article is to provide insights into hotel efficiency and investigate which hotels are performing better. Hotel efficiency is examined using data envelopment analysis (DEA) and the output-oriented BCC model is applied on the hotels’ internal accounting information. The study further explores whether there are differences in efficiency between hotels of different size and quality. The results show that average efficiency is high, but not all hotels are performing at their maximum efficiency. A significant relationship between size and hotel efficiency has been found. This study provides a potential framework for efficiency measurement and contributes to the growing body of knowledge in the area of hotel efficiency in the context of a country that is predominantly concentrated on seasonal seaside tourism. The results of this research offer useful insights for hotel managers, suggest ways of enhancing hotel productivity and provide guidance on which aspects to focus their attention in the decision-making process. [ABSTRACT FROM PUBLISHER]

This paper discusses the reasons behind the success of Airbnb and provides a brief analysis of their business model. The possible revenue effect on the hotel industry is discussed as well as some suggested strategic measures that hotels may consider for successfully competing in the rapidly changing market for holding their fair share of accommodation demand. [ABSTRACT FROM AUTHOR]

Substantial public subsidies, and even outright public ownership, of hotels have become common in the United States as communities target tourism as an integral economic development tool. A critical question that is increasingly being raised about the public sector entering the hotel business is, are these government-funded facilities unfair competition to properties developed by the private sector? The common reply to these concerns is that the publicly owned hotel is critical to growing demand for lodging accommodation and that once it opens, the new hotel will attract enough new business that all hotels will benefit. We use an event study to test this hypothesis across all of the 100% publicly developed hotels for which there are sufficient data to conduct the analysis. In looking at these 21 hotels, we found strong evidence that the performance of neighboring hotels worsens after the introduction of a publicly owned hotel. [ABSTRACT FROM AUTHOR]

The standards of quality have had a great development in the sector services, especially in the tourism. The spread of different standards' types, with approaches well different, have submitted to the sector hotel to a high degree of uncertainty in their decisions on the certification of quality more suitable. Then, they are too much works that relate to the different standards of quality with the economic performance of the hotel companies. Here, the existence of synergies between the different standards has more consideration, which would help to the executives, and the certifying organizations, to coordinate and plan the different standards of quality manage. Specifically, the work proposes the use of standard Q -tourist quality Spanish- as the link base on which to build an effective quality plan for the hotel companies. [ABSTRACT FROM AUTHOR]

The standards of quality have had a great development in the sector services, especially in the tourism. The spread of different standards' types, with approaches well different, have submitted to the sector hotel to a high degree of uncertainty in their decisions on the certification of quality more suitable. Then, they are too much works that relate to the different standards of quality with the economic performance of the hotel companies. Here, the existence of synergies between the different standards has more consideration, which would help to the executives, and the certifying organizations, to coordinate and plan the different standards of quality manage. Specifically, the work proposes the use of standard Q -tourist quality Spanish- as the link base on which to build an effective quality plan for the hotel companies. [ABSTRACT FROM AUTHOR]

The issue of sustainability is frequently discussed in relation to the tourism industry. This is as a consequence of the rapidly increasing demands of tourists and the fact that tourism is perceived as one of the driving forces behind economic growth in some destinations. This can lead to both positive and negative future impacts. The emergence and growing economic impact of tourism means that it is essential to devote research into the implementation of sustainability issues and measurement indicators with regards to future economic prosperity. Historically, one of the first needs of a tourist was the need for shelter against the elements. Nowadays, the understanding of what accommodation is has been extended to include comfort and relaxation. The pressure on the accommodation sector to apply sustainability measures in practice in order to adapt to changing demands and to protect its economic prosperity, is enormous. The aim of this study is to determine the relationship between the main economic sustainability indicators, gross domestic product, and the internal consumption of tourists in accommodation facilities. The hypothesis that a mutual relationship exists in the Czech Republic between gross domestic and the contribution of domestic and inbound tourism expenditure on accommodation, is tested through a correlation analysis. The results of this analysis were used to determine how urgent the need is to implement sustainability measures within the Czech accommodation sector and within the hotel industry. [ABSTRACT FROM AUTHOR]

In this article we contribute to the analysis of innovation in the tourism industry and more specifically to understanding the role of innovation on the hotel occupancy. Furthermore, we discuss how the growth in hotel occupancy due to innovation increases, directly and indirectly, production, added value and employment in other sectors of the economy. In this way, we calculated the total impact on the Balearic economy of an innovation process in the Balearic hotel industry as well as the specific effects on different economic sectors. Positive and significant impact on potential growth was found with added value of between 1.6% and 2.2%. The micro-macro model presented in this work justifies implementing policies promoting innovation in the hotel industry. [ABSTRACT FROM AUTHOR]

Tourism has been regarded as a leading sector for the 21st century due to its so-claimed contribution to economic growth and development of a country. Among others, the so-called effects arise due to the creation of direct and indirect income and employment opportunities, easing balance of payment constraints, improvement of transfer of technology and knowledge and encouragement of foreign direct investment. In this line of the literature, the leakages of tourism activities and their weak linkages with the local and national economy are ignored. To outlay the leakages, it is necessary to examine in-depth the precise nature of leakages as well as the way they occur. This study investigates leakages of hotel industry for Marmaris, Turkey, by using data obtained by a self-generated semi-structured questionnaire applied to the managers of four- and five-star hotels. The findings indicate that the main leakages occur due to ownership characteristics of tourism agents/operators and through import. [ABSTRACT FROM AUTHOR]

This article applies heterogeneous firm trade theory, developed for the manufacturing sector, to the hotel and tourism industry to detect expansion among star-rated hotels in the context of inbound tourism development at the macro level. This article adopts both a traditional ordinary least squares (OLS) panel model and a threshold panel model using data from 31 administrative regions (provinces) in China during the 2004–2013 period. The results reveal remarkable and significant nonlinear relationships between star-rated hotel expansion and inbound tourism development, thereby offering sound evidence supporting the research hypotheses. Star-rated hotel expansion in most provinces clusters in the standardized threshold between 0.48 and 0.83, while only a few hotels have realized ‘leapfrog development’ thus far. In addition, as in the particular case of star-rated hotels, inbound tourism development should be promoted through investments in human resources rather than through the exploitation of natural tourism resource endowments. The implications of our results are that rational development plans can be made according to different expansion levels of star-rated hotels in corresponding regions, when both hotel labour productivity and macro tourism environment are considered. [ABSTRACT FROM PUBLISHER]

Copyright of Económicas CUC is the property of Corporacion Universidad de la Costa, CUC and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Many researches in the area of hospitality and tourism witnessed its huge growth potential in India. It is seen that there is a demand-supply gap in India which indicates the need for more number of hotels across the country. The paper is based on two case studies on Ginger Hotels and Taj Hotels Palaces and Resorts. The study explores their scope and feasibility, guest expectation, policy level requirements and more in Indian market. The general view of hospitality industry is represented through luxury segment and budgetary segment of hotels business in India. The other published reports and articles on luxury and budgetary segment of hotel businesses also examined to establish the extent of growth potential, traveler's safety issues and affordable accommodation. While the emergence of budget hotels has been able to give choices in terms of accommodation for customers at every price point, land cost which is viable for budget hotels, is still a challenge in the country. A wise strategy needs to be there to observe the development progress of projects and demand trends as well, before taking an investment decision. The study further observed that maintenance of the system in the hospitality industry requires more attention despite its complex processes as it affects the quality of hotel services. Since budget and economy hotels have a great potential for expansion and business in the country, finding business partners who are ready to invest can result into great capital returns. The growing awareness among travelers for well maintained budget hotels and the industry insiders indicate a positive way forward across the country. Due to India's rich demographic and rich cultural dividend, digital and electronic awareness, fulfilling exposure would raise expectations that are in line with global trends. [ABSTRACT FROM AUTHOR]

The complexity of the current world in which the organizations are developed, determine that the form of acquiring competitive advantages and sustained benefits in the long term is associate more and more towards the identification, measurement and management of intangible elements, and not infocus, as in the past, in the possession of the tangible assets. For the importance of the tourism sector, specially the hotels business in the Cuban economy, it appears as the objective of the investigation to elaborate a conceptual model for the identification of intangible elements that permit to obtain the necessary information for taking decisions in the hotel management. As the main result, was obtained a valid framework for the Business management, by offering a proposal of intangible elements grouped for components and dimensions, which must be promoted for the importance of these in the feature of the service and consequently in the generation of proficts. [ABSTRACT FROM AUTHOR]

The unmanaged business traveler segment constitutes an important market segment for many hotels, representing, for example, approximately 70 per cent of the entire US business traveler market. Given that unmanaged business travelers have full control over hotel selection, an understanding of how they use non-price information with price in hotel selection will help hotel operators to better price for, and market to, this high value segment. In this study we focus on a specific type of hotel consumer within the unmanaged business traveler segment, the frequent unmanaged business traveler and demonstrate the moderating effect of attitudinal loyalty on consumer reaction to price and reviews in hotel choice. [ABSTRACT FROM AUTHOR]

Tourism is one of the main sources of income for the Cuban economy which is threatened by restrictions determined by circumstances that force to promote the right use of the available resources. Therefore, the quality management in all hotel facilities is an important theme for the accomplishment of the satisfaction of the costumers. A vital parameter to take into account in this theme is determined by the cost of quality because they show those fails or flaws that occurred and that constitute reserves of efficiency; besides, its evaluation helps to increase the improvement programs. In the current research paper, an evaluation of the quality costs was carried out in a hotel located in the tourist resort of Varadero to support the proposal of actions for the improvement of the tourist trade. Regarding this it was determined that the total cost of the quality was $ 2 959 187,31 (that represented 13% of the sells) with, 23,7 % linked to the prevention, 2,5 % of evaluation and the rest 73,8 % due to fails. The annual cost for lost costumers and the replacement cost accumulated a total of 90,4 % of the lost, for this reason they were the priority of the actions proposed for the improvement. [ABSTRACT FROM AUTHOR]