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1. Sub & sandwich: low start-up costs are driving expansion

2. Automation puts the (ware)house in order: at the forefront in mechanization, Ritter has used technology to further personalize its service

3. In EDP, making good systems even better: a pioneer in computerization, Ritter now faces the challenge of updating and integrating software

4. Ritter sales force: commissions - and more: the more DSRs produce, the greater help they get from customer service - letting them hike sales even more

5. Equipment and supplies: the big commitment; the acquisition of B&C Smith gives Ritter a foothold in the E&S market, and a reputable name to boot

6. Line extensions keep Ritter on cutting edge: refrigerated portion-pack chicken and ice cream, added in April, are seen having sky-high sales potential

7. Ritter departments operate autonomously: weekly management committee meeting reviews progress, discusses goals, irons out possible conflicts (Ritter Food Corp.)(Great Distributor Organization 1990) (company profile)

8. From butter and eggs, a powerhouse grew: in 1922, 20-year-old Philip Ritter and a partner started in business; the rest, as they say, is history

9. Ritter Food Corp., an avant-garde 'people company.' (Great Distributor Organization 1990) (company profile)

10. Ritter: produce pioneer and pacesetter; a combination of Markon membership and its own stringent controls has made quality a company tradition

11. 20,000 items makes Ritter truly full line: adding on to an already extensive mix helps ensure that customers receive what they want

12. Giving a friendly face to the business place: from the accessible president down, Ritter fosters a family feeling; annual party is a highlight

13. The credit challenge: tougher in Metro N.Y.: seeking happy customers and healthy bottom line, Ritter asks reps to be tough on prospects and accounts

14. Training aims to forge top-notch sales force: at Ritter, necessary work in the field is backed up by new series of in-house product seminars

15. Promotional approach: subdued but effective; Ritter shuns food show, focuses on incentives for sales reps; customized programs are pushed

16. Bringing efficiency to the buying function: by streamlining its purchasing department, Ritter is doing more business with less inventory

17. Forming personal links with chain accounts: by emphasizing menu development and promotional savvy, Ritter makes multiunits feel unique

18. Ritter customers embrace the spectrum: the firm is comfortable with about a third of its accounts on some type of program, the rest are independents

19. What tomorrow holds: continued independence; Martin Ritter believes the future in foodservice belongs to regionals, and he plans to be a leading player

20. Territory encompasses Boston to Washington

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