Search

Your search keyword '"Call centers -- Case studies -- Human resource management"' showing total 2 results
Start Over Descriptor "Call centers -- Case studies -- Human resource management"
2 results on '"Call centers -- Case studies -- Human resource management"'

1. Working time flexibilities: a paradox in call centres?

Author

Hannif, Zeenobiyah, McDonnell, Anthony, Connell, Julia, and Burgess, John

Subjects
Call centers -- Case studies -- Human resource management, Job stress -- Case studies -- Surveys, Aged -- Employment, Shift work -- Surveys -- Social aspects, Company personnel management, Business, Human resources and labor relations, Business, international
Abstract

Abstract Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT, together with [...]

Published
2010

2. A realistic approach to agent motivation. (Case Study)

Author

Peterson, Kathleen M.

Subjects
Call centers -- Case studies -- Human resource management, Employee motivation -- Case studies, Sales management -- Case studies, Sales management, Company personnel management, Business, Business, international
Abstract

Abstract: The author offers an interesting perspective on agent motivation in the Call Centre environment. She views motivation as the result of consistent and effective management practices and challenges managers [...]

Published
2001

Catalog

Books, media, physical & digital resources
See catalog results