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A realistic approach to agent motivation. (Case Study)

Authors :
Peterson, Kathleen M.
Source :
International Journal of Call Centre Management. March-April, 2001, Vol. 3 Issue 3, p173, 12 p.
Publication Year :
2001

Abstract

Abstract: The author offers an interesting perspective on agent motivation in the Call Centre environment. She views motivation as the result of consistent and effective management practices and challenges managers [...]

Subjects

Subjects :
Call centers -- Case studies -- Human resource management
Employee motivation -- Case studies
Sales management -- Case studies
Sales management
Company personnel management
Business
Business, international

Details

Language :
English
ISSN :
14631415
Volume :
3
Issue :
3
Database :
Gale General OneFile
Journal :
International Journal of Call Centre Management
Publication Type :
Periodical
Accession number :
edsgcl.89385719

Tools

Authors Abstract Subjects Details