A realistic approach to agent motivation. (Case Study)

MLA

Peterson, Kathleen M. “A Realistic Approach to Agent Motivation. (Case Study).” International Journal of Call Centre Management, vol. 3, no. 3, Mar. 2001, p. 173. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.89385719&authtype=sso&custid=ns315887.

APA

Peterson, K. M. (2001, March 1). A realistic approach to agent motivation. (Case Study). International Journal of Call Centre Management, 3(3), 173.

Chicago

Peterson, Kathleen M. 2001. “A Realistic Approach to Agent Motivation. (Case Study).” International Journal of Call Centre Management, March 1. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsggo&AN=edsgcl.89385719&authtype=sso&custid=ns315887.