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Working time flexibilities: a paradox in call centres?

Authors :
Hannif, Zeenobiyah
McDonnell, Anthony
Connell, Julia
Burgess, John
Source :
Australian Bulletin of Labour. June, 2010, Vol. 36 Issue 2, p178, 16 p.
Publication Year :
2010

Abstract

Abstract Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT, together with [...]

Subjects

Subjects :
Call centers -- Case studies -- Human resource management
Job stress -- Case studies -- Surveys
Aged -- Employment
Shift work -- Surveys -- Social aspects
Company personnel management
Business
Human resources and labor relations
Business, international

Details

Language :
English
ISSN :
03116336
Volume :
36
Issue :
2
Database :
Gale General OneFile
Journal :
Australian Bulletin of Labour
Publication Type :
Periodical
Accession number :
edsgcl.237838392

Tools

Authors Abstract Subjects Details