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Engaging workers' hearts and souls, not just their minds, will be the next catalyst for success in business. A few months ago, Fortune featured its inaugural The 100 Best Companies [...]

The involvement of employees enabled Superdrug, a UK drug store chain, to formulate a mission statement that everyone in the company could relate to and live by on a daily basis. The company started by cascading the core characteristics of its business mission and followed up through a competition seeking entries from employees. The winning statement was then disseminated companywide and employee commitment was reinforced through action contracts. Superdrug is further strengthening its mission statement program through a campaign that uses all internal communication channels., Health and beauty retailer Superdrug was so determined that its mission statement would be something everyone in the business could relate to and learn to live by day-to-day, that it [...]

Corporate restructuring at Allied Domecq Spirits & Wine has left many of its managers demoralized by the loss of many of their colleagues as well as of opportunities for promotion. Formed by the merger between Allied Lyons and the Domecq group, the firm in recent years has been working to transform itself into a truly international business organization and to make the transition from food production towards the retailing, sale and marketing of its leading brands. To ensure that its executives are up to the task of propelling the restructured organization toward success, Allied Domecq's HR department introduced a developmental workshop intended to help managers respect their own abilities and reassess their career aspirations. The success of this program has encouraged the company to offer it to a larger cross-section of its executives.

Racing with the clock. No time to delay. You're on your way up the ladder and you can't get there fast enough. You've been told by the management gurus to [...]

Perpetual Financial Corp has developed an effective employee recognition program which has been supported by employees because it recognizes contributions more tangibly. Aspects of the program include: nominating employees for service quality awards; hosting an organization-wide celebration; and publishing names of all valued employees in a variety of newspapers. Results of the program include improved employee morale and organizational cohesiveness.

COMPANY: Merkle Direct Marketing Inc., a database marketing firm based in Lanham, Maryland INCENTIVE: The Chairman's Award, Merkle's highest recognition, is given each year to the one employee who has […]

The Electro-Optics Division of Honeywell Inc developed an innovative employee motivation and retention program as a solution to low employee morale. The program was called 'Great Performers'. Its purpose was to recognize employees at all levels of the company who perform jobs well. Employee photos and quotations about overcoming obstacles were posted in company offices, and the posters of the employees were presented along side of pictures of great performers in the arts, science, and business. This not only served to recognize employees, but also made the employees feel important through the visual and textual association with famous people.

The temperature in the room has been deliberately set ten degrees below normal comfort level lest anyone nod off. But nary an eyelid is drooping. For the white-maned guest speaker [...]

Years back, most of the employees who built the plows, combines, tillage equipment, and planters for Deere & CO. used to come from the farms. And they knew the ins [...]

The key to banking success is quality personal service because of aggressive non-banks that offer more financial products and some cheaper prices. Chartered banks need executive commitment and financial resources to develop the 'people' talents needed for good customer service. Commitment should begin with the chief executive officer (CEO). Dick Jackson, CEO of Georgia Federal Bank (Atlanta, Georgia), believes training in customer service areas should benefit trainees by being fun, promoting employee recognition, encouraging employee feedback, and offering rewards for outstanding service. Other examples of bank programs to promote excellent customer service are discussed, including: Commercial Security Bank's (Salt Lake City, Utah) 'Employee of the Year' program, and Union National Bank and Trust Co.'s (Manhattan, Kansas) 'Oops' program that pays customers for mistakes.

In our 120-bed hospital, we developed an unusual method to recognize individual effort by laboratory employees. Before it was tried out for six months, some staff members tended to avoid [...]

Incentive to Succeed For 10 years, I worked as a teacher in St. Louis Park, Minn. Working for wages like that taught me an important lesson: Regardless of how much [...]