51. Determinantes de satisfacción en Fisioterapia entre pacientes de seguro privado de salud y pacientes particulares en Galicia.
- Author
-
J., Rama-Caamaño, O., Iglesias-Sousa, D., López-Filomena, A., Coutado-Belón, and J., Rama
- Subjects
- *
PHYSIOLOGICAL therapeutics , *SATISFACTION , *HEALTH insurance , *COMMUNICATION in management , *MEDICAL care , *PATIENT management , *PERCEIVED quality , *TREATMENT effectiveness - Abstract
Introduction: Physiotherapy in the private sector has a great presence and weight in today's health care. Knowing the satisfaction between private health insurance patients and private patients will help to improve quality standards in Physiotherapy treatment, and thus clinical outcomes. Material and method: survey carried out during 2023 in Google forms distributed among private clinics in Galicia between March and August. More than 300 survey responses were obtained with a correct distribution. Results: patients with private health insurance showed lower satisfaction than private patients. Behavioural and organizational aspects were considered. The factors evaluated show a clear difference between the two groups, being more positively valued by patients treated by private Physiotherapy. Conclusion: treatment time, fewer resources, accessibility, communication and patient management should be valued and taken into account in order to offer a higher quality of care in Physiotherapy. Lower satisfaction is related to lower perceived quality and worse clinical outcomes. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF