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As media users are trying to avoid traditional forms of advertising like display ads, companies apply content marketing techniques such as native advertising, sponsored content and company-owned media to reach their audiences. Such hybrid forms of content lead to a blurring of boundaries between editorial content and advertising and are not as easily recognized as promotional. This qualitative study examines consumers' perspectives and reactions to different types of content marketing products by taking paid and owned media into account. Data from 50 qualitative interviews with media users were analysed by means of thematic qualitative text analysis. The results indicate that consumers often perceive hybrid content as a mix of information and advertising. Advertising recognition is most often based on content-driven characteristics of the message, such as mentioning a product and less so on the advertising disclosure label. This study derives four types of content marketing consumers: neutrals, enthusiasts, contemplators and critics. It contributes to the literature by strengthening the understanding of consumers' perceptions of different types of hybrid content. [ABSTRACT FROM AUTHOR]

Corporate communication increasingly evolves into newsroom-like forms. In such structures, traditional approaches of functional differentiation (i.e., internal coms, media relations, public affairs, etc.) give way to topic- and content-centered approaches to corporate communication. Megatrends like globalization, digitalization, mediatization, and the decline of journalism have facilitated these developments. This study provides insights on agile content management gathered from 32 semi-structured expert interviews with communication professionals working in 13 business organizations in Germany and Austria. Results indicate that on the strategic level, communication management reacts to rising communicative demands in organizational environments by implementing agile-like concepts in communication departments, which are content-driven and not based on departmentalized specialization. Accordingly, the importance of competent and largely autonomous content managers increases, with these experts subsequently serving as conductors of inclusive, collective storytelling that reaches far beyond the communication department, into every relevant stakeholder group. Thereby, business organizations cope with the challenges of increasing complexity in the information society of the 21st century. [ABSTRACT FROM AUTHOR]

When people perceive events that conflict with their expectations they can easily express their agitation and concerns online and likely find others who share their opinion. When large quantities of messages containing negative word-of-mouth suddenly spread in social media we speak of an online firestorm. By covering the outcry, journalists elevate it onto a mainstream communication platform and support the process of scandalization. Content analysis was used to explore how journalists, working for German-language media, cover this phenomenon. Over a period of 16 months, 130 online firestorms were identified and analyzed. Based on a typology of online firestorms, we have found that the majority of cases address events of perceived discrimination and moral misconduct aiming at societal change. Vilification of the organization or person occurred to a much lesser extent. Thus, journalistic coverage of the phenomenon focuses on the rectification attempts of an aroused public. Image-repair responses of the firestorm objects are quoted by journalists in about half of the articles, thereby providing some balanced reporting about the online criticism. This study provides an initial insight into how online firestorms are used as a topic of news coverage by journalists and explores journalists’ contribution to attempts of online scandalization. [ABSTRACT FROM AUTHOR]

This research assesses the role of two types of nonfinancial information in investor relations: The personality of the Chief Executive Officer (CEO) and the personality of the corporate brand. As both personalities determine the identity of a company and the relationship with its stakeholders, we investigate their relevance and the effect of incongruence between these two personalities on financial analysts. Eleven semistructured interviews were conducted to answer the theoretically derived research questions. Empirical findings show that both personalities are relevant to analysts and that perceived incongruence between these personalities can cause adverse effects. Company size, stage of company development and strength of the corporate brand emerge as influencing factors. The findings point to the importance of integrated communication concerning a company’s relevant personalities when relating to stakeholders. [ABSTRACT FROM AUTHOR]

The processes that mediate the effectiveness of 2-sided advertising were studied. We predicted that (a) 2-sided (vs. 1-sided) advertisements increase perceived source credibility and that (b) the logical relation between the negative and positive product attributes mentioned in the 2-sided ad (e.g., little space, implying a cozy atmosphere) facilitates favorable inferences about the positive attributes, especially when recipients have sufficient time to process the message content. Results supported these predictions. However, the effects of message type and processing time on attitudes were mediated by inferences about positive attributes but not by perceived source credibility. Implications of these findings for consumer judgment and decision making are discussed. [ABSTRACT FROM AUTHOR]

Evaluate electronic commerce in Germany as a typology of entrepreneurial communicators. Exposure of corporate communications to a high degree of pressure and to an unpredictable environment; Observation of high disregard of legal demands for the transparency of stock corporations; Evidence for the necessity to establish internal competencies before outsourcing corporate communications.