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In this article, we will identify and analyze banking services provided during the use of modern information technologies in remote customer service of the bank. The author highlights the features, issues, and prospects of the digitalization process in Ukraine. Today, dozens of banks offer their clients, both legal entities and individuals, as well as individual entrepreneurs, remote servicing systems and Internet banking, providing full banking services through the «Internet» from anywhere on the globe. Internet banking is a service that allows managing one’s bank account over the internet, offering great convenience and speed, the ability to carry out operations with one’s account, opened in one’s bank, without visiting the bank’s office and forgetting about queues at the cash desks and settlement departments of other organizations. On the other hand, internet banking is a general term for remote servicing technologies, as well as access to accounts and operations (on them), provided at any time from any computer with internet access. The article notes the lack of a unified approach to defining retail banking services, as well as a universally accepted interpretation of the concept of a «banking service.» A definition of a banking service is proposed, namely, a banking service is the result of a set of banking operations aimed at satisfying the client’s needs, bringing certain benefits to the consumer, related to the movement of financial assets or providing financial information. Accordingly, the provision of banking services is the main activity of any bank. In order to make a profit, a banking institution must create a service necessary for the client, determine its price, enter the market with it, implement it, and also ensure proper legal regulation. As a result of the study, conclusions were made that the range of banking services provided to individuals is constantly expanding. This will allow banks in the future to create various types of service packages. [ABSTRACT FROM AUTHOR]

The article highlights relevance of a socially oriented bank in the financial sector of the country’s economy, the specifics of its strategy and banking services. The relevance of the study lies in the need to examine complex issues of access to financial services. The purpose of the article is to substantiate the author’s position on the relevance of the strategy of a socially oriented bank. The research methodology used in the work includes: a historical method, a systematic method, a method of scientific abstraction and theoretical knowledge, not excluding logical approaches and mathematical calculations. In the course of the research, a scientific hypothesis is put forward about the impossibility of the existence of a socially oriented bank without banking services that differ in criteria from the general market. The conclusions drawn help us to actively discuss the need to increase the level of accessibility of financial services to the population of the country and to raise issues of competition in the banking sector. They broaden the discussion on commercial bank interest rates and their role in stabilising the country’s economy. The author’s position, in the conclusions, reflects the relationship of the bank’s customer, as a part of society and a commercial bank, with its services as a platform for the availability of financial services. The author concludes that there is virtually no competition between the leading banks and that the total cost of the loan varies in the range of 20-40%. Considering the bank’s customers as a part of society, the author raises social issues of financial stability of the country’s citizens through the prism of accessibility of financial services. And the financial stability of the company and the attractiveness of internal financing are important, relevant and complex issues in modern Russia.The scientific novelty of the article lies in the fact that it explains the relationship between society and the state through financial institutions and the services they provide, reflecting the bank’s social policy as an integral part of its strategy.

Aim. The purpose of the study is to substantiate the concept and structure of the common financial market of the Eurasian Economic Union, highlight the problems of its formation and ways to solve them. Tasks. The objectives of the study are: review and analysis of the definitions of the common financial market in the legal framework of the Eurasian Economic Union; highlighting key aspects of the development of the common financial market; defining its structure, problems of formation, proposing ways to solve them.Methods. Methods were used: institutional analysis, comparative analysis, system analysis to substantiate aspects of the formation and structure of the common financial market of the Eurasian Economic Union. The method of formal logical analysis was also used to clarify the concepts of the common financial market in various acts of the integration level.Results. Firstly, at the level of the Eurasian Economic Union, the concept and criteria of a common financial market have been established.Secondly, a broad and narrow understanding of the structure of the common financial market in the context of Eurasian integration is highlighted.Thirdly, the key aspects of the development of the common financial market are: expanding the range and accessibility of financial services; ensuring the rights of consumers of financial services and investors; security and transparency of financial services.Fourthly, the problems of forming a common financial market are highlighted, including the different levels of development of the markets of the integration member states, the weak sector of the securities and investment markets.Conclusions. The common financial market is part of Eurasian integration, the processes of formation of such a market are components of integration processes. The structure of the general financial market in the narrow sense includes the banking and insurance services sector, the securities market sector, and the relations between these sectors. A broad understanding of the structure of the general financial market additionally includes the tax, budget and currency areas.

The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from the perspective of Sustainability 4.0. The proposed ISM approach was structured based on 14 benefits capable of influencing Sustainability 4.0 in the services sector through I4.0 technologies. The results showed that Macro (5) and Customer (8) benefits have a direct influence on all other S4.0 benefits in the banking sector. The article presents valuable managerial implications for managers of organizations that intend to or currently use 4.0 technologies in the banking services sector. A priori, the search for economic advantages appears to be a catalyst with greater influence on the model. However, this is not entirely evident, since there appears to be a strong interconnection between social, environmental, and economic benefits. This suggests that the search for other attributes beyond financial aspects can generate advantages for the organization considered essential for the type of business explored. [ABSTRACT FROM AUTHOR]

This study aims to investigate the influence of financial inclusion (FI) on economic development (ED) in emerging South Asian countries (SACs). A Composite Financial Inclusion Index (CFII) is computed to provide a comprehensive view of FI based on the penetration, availability, and usage of banking services (Sarma, 2008). Using secondary data from the World Bank, International Monetary Fund (IMF), and United Nations Development Programme (UNDP) from 2004 to 2021, a dynamic system generalized method of moments (GMM) regression model was utilised to examine the impact of FI and other macroeconomic variables on ED. The results indicate that FI positively impacts ED (Omar & Inaba, 2020). The findings also reveal that the Human Development Index (HDI), gross capital formation (GCF) and exports (percent of gross domestic product -- GDP) have a positive impact on ED. However, income inequality (IIE) measured by the Gini coefficient and imports (percent of GDP) are detrimental to ED. This study provides evidence to support the expansion of banking services to build an inclusive financial system that promotes ED and reduces IIE. This study contributes to the empirical literature using the system GMM regression approach, which provides new insights into the relationship between ED and other development indicators like HDI, IIE, GCF, imports, and exports across SACs. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Financial, Accounting & Managerial Studies is the property of Journal of Financial, Accounting & Managerial Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The study's population comprised 18,203 individuals who were registered customers of Bank Syariah Indonesia Labuhanbatu Selatan Regency as of December 2022. The authors decided to use a sample of 100 people because the sampling technique refers to the minimum sample size in PLS-SEM, which is 30-100 sample sizes. A purposive sampling technique was used for the sample withdrawal procedure in order to take into account customers who had saved for about six months. Techniques for gathering data include written data or primary data, interviews, and questionnaires (Google Form). The author used the SmartPLS 4.0 for the data analysis, to demonstrate any partial direct influence between the independent and dependent variables. The study's findings are as follows: 1) variables related to Islamic banks' digitalization partially affect banking innovation; 2) variables related to Islamic banks' digitalization partially affect customer satisfaction; 3) variables related to banking innovation partially affect customer satisfaction; 4) variables related to banking services partially affect banking innovation; 5) variables related to banking service partially affect customer satisfaction; 6) variables related to trust partially affect banking innovation; and 7) variables related to trust partially have no positive and insignificant effect on customer satisfaction. [ABSTRACT FROM AUTHOR]

Insurance promotes financial resilience for individuals and households, aiding them in risk management and welfare improvement. Despite concerted efforts by countries and international bodies to promote financial inclusion through various programs, the roles of life and non-life insurance remain underemphasized as measure to close the financial gap in most countries. Our research is motivated by the realization that the existing literature lacks a unified measure of financial inclusion that considers the impact of life and non-life insurance. The objective of this study is to examine the roles of insurance and banking services in financial inclusion through an innovative measure. This study employs Principal Component Analysis to compute different sets of a multidimensional Financial Inclusion Index (FI index) that incorporate banking, life, and non-life insurance indicators for 72 countries from 2015 to 2019. When the role of life insurance is considered, some countries experience significant leaps in their financial inclusion levels, while the opposite holds true for most countries regardless of their developmental stage. In the meantime, non-life insurance has a strong positive impact on the overall financial inclusivity of the sample countries, with more than half of them recording higher financial inclusion. These results necessitate a reevaluation of financial inclusion strategies worldwide. We advocate for a more comprehensive approach that integrates insurance services into the financial system alongside traditional banking, especially non-life insurance given its significant contribution in enabling financial inclusion. [ABSTRACT FROM AUTHOR]

Copyright of Gharee for Economics & Administration Sciences is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Gharee for Economics & Administration Sciences is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Muthanna Journal of Administrative & Economics Sciences is the property of Muthanna Journal of Administrative & Economics Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study aimed to identify the impact of the digital buyer decsion process in its constrains (problem recognition, information search, evaluation of alternatives, purchase decision, post-purchase evolution), on the online promotion in its dimensions (websites, social media pages, search engines) for banking services in Islamic Banks operating in Jordan. The descriptive analytical approach was used to match it with the nature and objectives of the study, and the study population consisted of (4) Islamic Banks operating in Jordan, the study sample included all customers of Islamic Banks in Jordan, and the questionnaires was distributed electronically to the proper sample. (523) were analyzed, The SPSS softweare was used for the purposes of statistical analysis and testing the study hypotheses. The study recommended a number of recommendations, and the most important is that any customer service department should be directed to pay more attention to customers' feedback; prior to any marketing campaign for banking products and services, banks should strictly review online contents, matching them with the actual services offered to customers, study the buying process duration to improve it through reducing required steps for online purchases. [ABSTRACT FROM AUTHOR]

The digital age has brought about a revolution in the way we manage our finances, with more and more financial services moving online. However, not all communities have the same level of digital competency, leading to disparities in access to financial services. This study delves into the digital competencies' framework necessary for financial services to sustain vulnerable communities in the digital era. The COVID‐19 pandemic has accelerated the digital shift, leaving many communities struggling to adapt. The study aims to understand the challenges and opportunities presented by this shift, and how key stakeholders can support disadvantaged communities in developing their digital skills and accessing resources. The "Digital Financial Services Consumer Competency Framework" was identified as most appropriate for the study. Respective governments and other key stakeholders must assist with the development of digital hubs, from which vulnerable communities can access digital skills and resources. The research method used is a systematic literature review of 19 published papers, which were analyzed to generate statistics, visualization maps, and theories for the study. The findings of the study will be used to guide the development of policies to necessitate and encourage community ICT adoption. [ABSTRACT FROM AUTHOR]

The study primarily aims to assess the relationship between financial technology and the quality of banking services, as well as enhancing the competitive capabilities of banks in the Kingdom of Saudi Arabia. The study yielded several key findings, including the significant contribution of electronically processed information to providing banking services by reducing geographical distances and traditional barriers. This, in turn, increases customer confidence and satisfaction, thereby bolstering the competitive capabilities of the bank. Additionally, the use of electronic technology in the bank's accounting systems ensures continuous banking services, providing the bank with a competitive advantage over other financial institutions. [ABSTRACT FROM AUTHOR]

This research aims to know the impact of information technology in developing work in private Iraqi banks, and what are the most important obstacles that can limit its impact in developing work in Iraqi private banks and suggest appropriate solutions to address them, as well as knowing whether there is compatibility between information technology Used in private Iraqi banks and developments taking place in banking at the local and global levels. After conducting statistical analysis, it became clear that there is a statistically significant relationship between information technology and the development of work in private Iraqi banks, as information technology contributes to increasing the flexibility of banking operations, speeds up their completion processes, and makes them easier than before. It also contributes to providing services. new to customers, in addition to its contribution to reducing the errors committed by humans, As for his most important recommendations, banks should pay greater attention to information technology and increase their reliance on it because it has a significant impact on developing their work and improving their performance, thus enhancing their ability to survive and compete in the banking market.

This article presents an analysis of the behavior of Polish women in the banking services market. The empirical material is the results of surveys conducted among 1217 randomly selected Polish women. Using the collected and organized empirical material, developed in a descriptive, tabular, and graphical form, through the method of comparative analysis, the article estimates Polish women’s level of interest in basic banking products, and their preferred forms of payment. It determines the level of customer satisfaction with the current banking service (the product portfolio offered, service quality, and bank employees’ approaches to serving women). In addition, it examines the attitudes of Polish women to the need to create an offer dedicated to women and a bank that would serve only women. This confirms the research hypothesis that Polish women do not see the need to create a special bank for women, but they expect more interest from banks in providing them with an offer specially dedicated to women. The results presented in the article expand the state of knowledge about the behavior of Polish women in the banking services market.

The study aimed to demonstrate the impact of Total Quality Management on the quality of banking services in banks operating in the state of South Darfur - By studying the impact of the four dimensions of total quality management (senior management support, continuous improvement, customer focus, and information-based decision-making) on the quality of banking services, the study used the descriptive analytical approach using the questionnaire as a tool to collect field study data, where the study sample consisted of (100) individual employees of banks operating in the state of South Darfur - Nyala city, The study concluded that there is a statistical impact of Total Quality Management on the quality of banking services in banks operating in the state of South Darfur, There is a statistical effect of continuous improvement on the quality of banking services, there is a statistical effect of making decisions based on information on the quality of banking services, and there is a statistical impact of senior management support on the quality of banking services, the study recommended the need for senior management to adopt the Total Quality Management System in all its banking activities, and work on the application and evaluation of the Total Quality Management System in banks on an ongoing basis. [ABSTRACT FROM AUTHOR]

The ambiguous evidence regarding the linkages between firm size and ESG risk in the relevant literature justifies the need for their further scientific investigation. A particularly interesting context for this task is offered by the banking industry, where financial institutions face both strong incentives to expand the scale of their activities and high reputational risk sensitivity. Given the above, this paper aims to systematize and enhance the theoretical underpinnings of the relationship between firm size and ESG risk in banks, highlighting its likely non-linear character, and to investigate it empirically in the cross-section of the international banking industry. This research employs uni- and multivariate, and linear and non-linear regression analyses applied to a sample of 668 banks that were assigned the Morningstar Sustainalytics ESG Risk Rating for the year 2021. The results demonstrate that, although, on average, size seems to be associated negatively with ESG risk in the cross-section, the relationship is in fact non-linear and follows a U-shaped pattern. The findings are robust regarding the impact of both country-specific contextual factors and outliers. This study emphasizes the importance of diseconomies of scale in ESG risk management, thus offering some important lessons and recommendations for bank executives and equity investors. [ABSTRACT FROM AUTHOR]

Copyright of Revistade Ingenierías Interfaces is the property of Revista de Ingenierias INTERFACES and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Human Sciences Journal / Revue des Sciences Humaines is the property of Universite des Freres Mentouri Constantine and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

After 1994, in South Africa many people saw the declaration of the previously side-lined indigenous languages as official languages as a move towards respecting and promoting indigenous languages. The main objective of this study is to assess the use of isiZulu in banking services in Durban, KwaZulu- Natal. The focus was on whether isiZulu is used as a language of communication in the banking service and to check whether consumers receive documents in the language they prefer, particularly in isiZulu. The qualitativeresearch approach was used, and the study followed a case study design. Semi- structured interviews were used to collect data, and a wealth of data was generated by thick descriptions of participant responses. The data from semi- structured interviews were recorded and decoded into categories, and the categories were reduced to thematic constructs. Twelve purposively selected participants were involved in the study. The findings revealed that even though isiZulu was incorporated into the banks’ policies as a language that which was supposed to be used, this was not practiced since English was predominantly used, at the expense of isiZulu. The findings further revealed that English was the only language used even in customer documents such as letters and pamphlets, and isiZulu was used mainly for oral communication. The findings also revealed that there was a lack of terminology in the isiZulu language for certain English words. It was recommended that translators be needed to assist with the communication. [ABSTRACT FROM AUTHOR]

Digital banks must promote on social media to attract tech-savvy young consumers who use social media extensively. Creating brand loyalty among digital banking customers is necessary to increase retention and motivate them to spend more with the preferred financial brand. This study investigates the impact of social media marketing on brand loyalty and continued usage intentions among young Vietnamese digital banking service consumers. This study employed a quantitative methodology, with a five-point Likert scale questionnaire administered online via non-probability sampling. The sample comprised 244 Vietnamese consumers aged 18 to 35, representing the young consumer segment. The data were analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that exposure to social media marketing substantially positively impacts brand loyalty. It was discovered that brand loyalty positively influences the intention to continue using the same digital banking provider. However, social media marketing did not influence continued usage intentions directly. Instead, brand loyalty mediated the positive relationship between social media marketing and future digital banking service usage intentions. The findings have important implications for digital banks’ customer engagement and branding strategies to establish long-lasting relationships with the crucial youth demographic via social media platforms. AcknowledgmentThe author wishes to express sincere appreciation to all respondents who completed the survey. In addition, profound appreciation is extended to all involved parties, as well as the Ho Chi Minh University of Banking, for their tremendous support and assistance, which contributed significantly to the completion of this research.

The article discusses the issuance of notices by the Monetary Authority of Singapore (MAS) to banks and merchant banks regarding the management of outsourced relevant services. The notices set out requirements for ongoing outsourced services and the disclosure of customer information to service providers. MAS has also published guidelines on outsourcing in conjunction with the notices. The article also mentions MAS's requirement for financial institutions to conduct and respond to reference checks to mitigate the risk of individuals with misconduct moving between firms without disclosure. [Extracted from the article]

loyalty programs in banking need to look at the dynamics of female consumers, especially when digital businesses dominate marketing transactions. In the literature, segmentation studies are mostly carried out on retail services, airlines, and hotels, which are rare in banking, especially related to loyalty program services. Therefore, this study is expected to close the gap without a segmentation study in a banking context. This study aims to identify the female customer segment by assessing the bank's loyalty program and relating it to its perceived convenience, security, and reliability. The study employed the two most prominent banks in Indonesia, with 208 female customers as respondents. The purposive sampling method was used as a method of selecting samples. Data were reduced using factor analysis and categorized using cluster analysis. The main result identifies four factors underlying the benefits of loyalty programs: quality of communication, policy, rewards, and website quality. Three segments of loyalty program female consumers were identified: apathetic (25%), active (31%), and passive segments (44%). In further analysis, three segments of females were analyzed regarding the bank saving account's convenience, reliability, and security. Results confirm that all three segments were unique and distinguished one from another. This study's implication guides managing the types of female customers at the bank, especially loyalty programs.

Copyright of Al-Anbar University Journal of Economic & Administration Sciences is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Entrepreneurship, Management & Innovation is the property of Wyzsza Szkola Biznesu-National Louis University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The role objective of this paper is identified, from geographical forms of the city of Buenos Aires, the trails of money in the movement between urban economy dynamics. The banking businesses have been using geographical forms in Buenos Aires with particular functions: they offer financial services for payments of the most diverse items. In fact, we look at some situations in Buenos Aires, concerning street shops and banking activities. In this sense, the expansion of the upper circuit and the outsourcing of banking services in the activities of the marginal upper circuit was a simultaneous process. [ABSTRACT FROM AUTHOR]

The purpose of the study is to discuss the importance of brand trust in the banking industry in the Philippines. This study aims to determine various factors' effect on customer loyalty in a banking service environment. It empirically tests a model that proposes that consumer brand trust and brand effect influence consumer brand loyalty. We used a partial least squares structural equation modeling (PLS-SEM) to test the hypothesis and model. The findings indicated that customer satisfaction influenced consumer brand loyalty. Additionally, the results have a positive, though nonsignificant, the indirect effect of consumer brand trust on the relationship between satisfaction and consumer loyalty.

Service providers are in a fierce competition for their clients' loyalty, encouraging them to participate in loyalty programs or to install mobile applications. Split loyalty is becoming more popular on the banking services market. This means that customers are loyal to two or three companies or service providers by buying or using their products or services interchangeably. This phenomenon may be further explained by the liberalization of the banking sector, for example through the Payment Services Directive (PSD2). Whilst the unbanked are a commonly analyzed subject, the overbanked have not yet been examined in the literature. The aim of the current article is to answer the following question: is having accounts in multiple banks connected with customer recklessness or consumer awareness? The analysis carried out by the author of this paper shows that people who have accounts in many banks: are aware of the guaranteed amounts of deposits in banks operating in Poland, compare offers in different banks, and are less likely to be victims of phishing. Results show that awareness increases with respondents' age. Age is a variable which directly and indirectly affects the number of accounts held in different banks. [ABSTRACT FROM AUTHOR]

Copyright of Icelandic Society / Íslenska þjóðfélagið is the property of Icelandic Sociological Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)