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Your search keyword '"GAMIFICATION"' showing total 5 results
5 results on '"GAMIFICATION"'

1. With Gamification, Contact Centers Can Be Fun.

Author

KORZENIOWSKI, PAUL

Subjects
*CALL centers, *GAMIFICATION, *CAREER development
Abstract

The article focuses on the embracing companies of video game techniques to improve agent engagement. It mentions about the rapid pace of technological evolution and companies dealing with other people's problems, and satisfying customer demands and also highlights about gamification in which involves bringing interactive video game principles into the contact center.

Published
2019

2. 5 Hot Customer Service Technologies.

Author

KLIE, LEONARD

Subjects
*CUSTOMER services, *BUSINESS intelligence, *ARTIFICIAL intelligence software, *GAMIFICATION, *COMPUTER software
Abstract

The article offers information on several customer service technologies. It mentions about real-time analytics that involves use of real-time input from customers and enterprise business intelligence solutions to optimize the customer service experience. It discusses the artificial intelligence platform Amelia from software company IPsoft that have cognitive computing capabilities, and further reports about growth in gamification and its benefits for businesses.

Published
2014

3. These 8 Technologies Are Transforming the Contact Center: The need to understand and engage newly empowered customers (hello, Millennials) is driving innovation.

Author

FLUSS, DONNA

Subjects
*CALL centers, *SERVICE industries, *CLOUD computing, *KNOWLEDGE management, *GAMIFICATION, *EQUIPMENT & supplies
Abstract

The article outlines the eight technologies that are driving contact center innovations. Topics include the impact of a cloud-based contact center infrastructure on the dynamics of the market, the potential of mobility to enhance the service experience of both recipients and providers, and self-service as the preferred channel for Millennials. Also mentioned are knowledge management (KM), voice biometrics and gamification.

Published
2017

4. 5 Reasons a Great Customer Experience Depends on Knowledge.

Author

Weinstein, Jeff

Subjects
*KNOWLEDGE management, *CUSTOMER services, *ORGANIZATIONAL performance, *GAMIFICATION, *VIDEOS, *COMPUTER software
Abstract

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

Published
2015

5. Grow Motivation Through Gamification.

Author

FLUSS, DONNA

Subjects
*GAMIFICATION, *CALL centers, *EMPLOYEE motivation
Abstract

The article discusses the application of gamification solutions in contact centers. It mentions that gamification provides a framework which enables organizations to motivate employees and customers. It informs about several center gamification vendors including Badgeville, Bunchball and ClearView. It also gives reference of "2014-2015 Gamification Product and Market Report" of the consulting firm DMG Consulting.

Published
2015

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