1. FROM DIAL TO CLICK.
- Author
-
Kavanagh, John
- Subjects
INTERNET telephony ,PRIVATE branch exchanges ,BUSINESS enterprises ,INDUSTRIAL costs ,COST control ,COMPUTER network protocols ,TELEPHONE systems ,CONFERENCE calls (Telephone) - Abstract
The article presents information on the increasing use of Voice over IP (VoIP) services by companies. A switch from the telephony approach of the last 100 years to VoIP is inevitable in the next 10 years; even traditional phone service companies and private branch exchange manufacturers say so. Over 60% of Great Britain IT managers questioned by network consultancy Telindus believe VoIP will carry at least half of all Great Britain business voice traffic within 10 years. A research by communications integrator Affiniti shows that the number of IT directors that understand IP convergence has grown from 59% to 70% in 18 months. Cutting costs is still the biggest reason mentioned by 65% of IT directors in the Telindus survey. The benefits of implementing IP telephony include greater efficiency on the network, which helps drive down access costs, as well as simpler administration. Executives on the move and people working from home can have their phone numbers follow them to wherever they are and can access company data and systems and work-collaboratively through video or conference calls as if they at the office. Indeed, productivity is now a key reason for moving to VoIP, being mentioned by 42% of IT managers in the Telindus research.
- Published
- 2006