Search

Modern organizations acknowledge the fact that their survival and development largely depend on proficient management, which integrates innovation, quality and modern technology performances. This series of articles targets operations management and quality perception and level of understanding and appliance within Romanian companies in several areas of activity. The articles see the analysis of quality management and operations management impact as a source of competitive advantage. They will explore the way companies in Romania approach the field of operational excellence by adopting quality standards and showing constant and consistent care for that. The art of leading a quality organization stands as a large scale and very complex activity, where each business segment should use all the tools it has in order to improve the daily routine of the business. The new emerging technologies, as well as the globalization process and the economic crisis stand as important engines for changes within companies and organizations. This means companies and organizations need to continuously adapt and improve business and operational models, sometimes gradually, but sometimes abruptly. The main research theme here is: which management tools the companies in Romania use in order to improve their processes and increase their innovation capacity related to the operational performance of the organization? [ABSTRACT FROM AUTHOR]

Despite the limits imposed by the computer's impossibility to perfectly duplicate the human reasoning, the information systems that assist decision making and the business intelligence components are considered nowadays compulsory instruments of the modern manager; most of the daily decision procedures, the information required by the decision making process together with the information search and retrieval techniques are taken over completely by these systems. Furthermore, their continuous development, doubled the improvement of computers'performances, offer increased possibilities to take over major parts of some of the most intense reasoning activities performed by humans. [ABSTRACT FROM AUTHOR]

Consolidating the IT field of the company represents a target for most IT responsible, nowadays. At the same time, organizations expect their IT expenditure to increase in the next decade. This paper aims to underline the new generation of information technology and how to use them to make better business decisions in managing enterprise resources and improve customer relationships. The alternative goal is to place the focus not only on developing new software but also on achieving business results, placing particular emphasis on customer relationship management. The purpose of technology is to solve practical business problems, and one of them is the necessity to understand and maintain relationships with the customers. The paper will reveal the companies' responses to the latest dramatic changes in the informational technologies, in order to cope with the persistence of the global economic crisis and to assure increase of organizational efficiency and profit. [ABSTRACT FROM AUTHOR]

An introduction is presented in which editor discusses various articles within the issue on topics including economic loss due to burnout syndrome among prison personnel in Bulgaria, psychological trauma to understand chemical, cognitive, and social consequences and telemedicine in Romania.