Optimal management of cross-trained workers in services with negligible switching costs

Authors :: Berman, Oded
Wang, Jiamin
Sapna, K.P.
Source :: European Journal of Operational Research. Dec 1, 2005, Vol. 167 Issue 2, p349, 21 p.
Publication Year :: 2005
Abstract: Queueing theory, which is used to examine customer waiting time under cross-trained workers of retail facility, is presented.

Subjects :: Stores -- Management
Queuing theory -- Usage
Customer service -- Management
Customer service -- Analysis
Logistics -- Analysis
Customer service
Support services
Company business management
Business
Business, general
Business, international

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