ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide

Authors :: Ivanka Menken
Ivanka Menken
Publication Year :: 2008
Abstract: In-depth description of ITIL V3 Service Capability Release, Control and Validation (RCV) best practices to complement the certified ITIL V3 Capability Programs for IT Service Management, plus practical guidance on service design and implementation.

Subjects :: Computer technical support
Support services (Management)
Information technology--Management
Information services industry--Certification
Software support
Electronic data processing personnel--Certification

Language :: English
ISBNs :: 9781921523823 and 9781921644740
Database :: eBook Index
Journal :: ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide
Publication Type :: eBook
Accession number :: 281293

Tools