Cite
ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide
MLA
Ivanka Menken. ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide. Emereo Pty Ltd, 2008. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=281293&authtype=sso&custid=ns315887.
APA
Ivanka Menken. (2008). ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide. Emereo Pty Ltd.
Chicago
Ivanka Menken. 2008. ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Study and Implementation Guide. [Brisbane]: Emereo Pty Ltd. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=281293&authtype=sso&custid=ns315887.