EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.

Details

Language :

English

ISBNs :

9781461449508

Database :

Complementary Index

Journal :

Information Systems Development: Reflections, Challenges & New Directions

Publication Type :

Book

Accession number :

94023897

Full Text :

https://doi.org/10.1007/978-1-4614-4951-5_23