EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.

MLA

Peña, Juan José Sánchez, and Eugenio Fernández Vicente. “EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.” Information Systems Development: Reflections, Challenges & New Directions, Jan. 2013, pp. 279–91. EBSCOhost, https://doi.org/10.1007/978-1-4614-4951-5_23.

APA

Peña, J. J. S., & Vicente, E. F. (2013). EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes. Information Systems Development: Reflections, Challenges & New Directions, 279–291. https://doi.org/10.1007/978-1-4614-4951-5_23

Chicago

Peña, Juan José Sánchez, and Eugenio Fernández Vicente. 2013. “EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.” Information Systems Development: Reflections, Challenges & New Directions, January, 279–91. doi:10.1007/978-1-4614-4951-5_23.