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Satisfying Customer Expectations and Word-of-Mouth Marketing.

Authors :
Poulson, Deborah
Source :
Computers in Libraries; Mar2010, Vol. 30 Issue 2, p48-48, 1/4p, 1 Color Photograph
Publication Year :
2010

Abstract

The article reviews the book "Assessing Service Quality: Satisfying the Expectations of Library Customers," second edition, by Peter Hernon and Ellen Altman.

Subjects

Subjects :
QUALITY of service
NONFICTION

Details

Language :
English
ISSN :
10417915
Volume :
30
Issue :
2
Database :
Complementary Index
Journal :
Computers in Libraries
Publication Type :
Review
Accession number :
48757673

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