Cite
Satisfying Customer Expectations and Word-of-Mouth Marketing.
MLA
Poulson, Deborah. “Satisfying Customer Expectations and Word-of-Mouth Marketing.” Computers in Libraries, vol. 30, no. 2, Mar. 2010, p. 48. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=48757673&authtype=sso&custid=ns315887.
APA
Poulson, D. (2010). Satisfying Customer Expectations and Word-of-Mouth Marketing. Computers in Libraries, 30(2), 48.
Chicago
Poulson, Deborah. 2010. “Satisfying Customer Expectations and Word-of-Mouth Marketing.” Computers in Libraries 30 (2): 48. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=48757673&authtype=sso&custid=ns315887.