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Customer satisfaction at the Sheffield World Congress, 1998.

Authors :
Gorst, Jonathan K.
Wallace, William
Kanji, Gopal K.
Source :
Total Quality Management; Jul99, Vol. 10 Issue 4/5, pS561, 8p, 5 Diagrams, 4 Charts
Publication Year :
1999

Abstract

Highlights a survey on consumer satisfaction among the delegates of the World Congress for Total Quality Management in 1998, which adopted a structural equation model approach using the Sheffield model. Survey methodology; Expectations of the delegates; Analysis.

Subjects

Subjects :
CUSTOMER satisfaction
TOTAL quality management

Details

Language :
English
ISSN :
09544127
Volume :
10
Issue :
4/5
Database :
Complementary Index
Journal :
Total Quality Management
Publication Type :
Academic Journal
Accession number :
2202460
Full Text :
https://doi.org/10.1080/0954412997532
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