Customer satisfaction at the Sheffield World Congress, 1998.

MLA

Gorst, Jonathan K., et al. “Customer Satisfaction at the Sheffield World Congress, 1998.” Total Quality Management, vol. 10, no. 4/5, July 1999, p. S561. EBSCOhost, https://doi.org/10.1080/0954412997532.

APA

Gorst, J. K., Wallace, W., & Kanji, G. K. (1999). Customer satisfaction at the Sheffield World Congress, 1998. Total Quality Management, 10(4/5), S561. https://doi.org/10.1080/0954412997532

Chicago

Gorst, Jonathan K., William Wallace, and Gopal K. Kanji. 1999. “Customer Satisfaction at the Sheffield World Congress, 1998.” Total Quality Management 10 (4/5): S561. doi:10.1080/0954412997532.