Factors influencing consumer forgiveness: a systematic literature review and directions for future research.

Details

Language :

English

ISSN :

20556225

Volume :

33

Issue :

5

Database :

Complementary Index

Journal :

Journal of Service Theory & Practice

Publication Type :

Academic Journal

Accession number :

169851826

Full Text :

https://doi.org/10.1108/JSTP-08-2022-0187