Factors influencing consumer forgiveness: a systematic literature review and directions for future research.

MLA

Kim, Yungchul, et al. “Factors Influencing Consumer Forgiveness: A Systematic Literature Review and Directions for Future Research.” Journal of Service Theory & Practice, vol. 33, no. 5, Sept. 2023, pp. 601–28. EBSCOhost, https://doi.org/10.1108/JSTP-08-2022-0187.

APA

Kim, Y., Ho, T. H., Tan, L. P., & Casidy, R. (2023). Factors influencing consumer forgiveness: a systematic literature review and directions for future research. Journal of Service Theory & Practice, 33(5), 601–628. https://doi.org/10.1108/JSTP-08-2022-0187

Chicago

Kim, Yungchul, Ting Hin Ho, Lay Peng Tan, and Riza Casidy. 2023. “Factors Influencing Consumer Forgiveness: A Systematic Literature Review and Directions for Future Research.” Journal of Service Theory & Practice 33 (5): 601–28. doi:10.1108/JSTP-08-2022-0187.