The World Series of quality control: A case study in the package delivery industry.

Authors :: Kortick, Steven A.
O'Brien, Richard M.
Source :: Journal of Organizational Behavior Management. 1996, Vol. 16 Issue 2, p77. 17p. 1 Chart, 5 Graphs.
Publication Year :: 1996
Abstract: Describes a competitive program of feedback and positive reinforcement designed to increase service quality at an internationally known package delivery company using a baseball analog system. Number of boxes loaded per single missort; Load quality rating; Load retaining percentage.

Subjects :: *QUALITY control
*PSYCHOLOGICAL feedback
*REINFORCEMENT (Psychology)

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