1. ANALYSIS OF THE QUALITY LEVEL OF TRANSPORT SERVICES USING SPECIALISED SOFTWARE.
- Author
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Jonasíková, Dominika
- Subjects
- *
CUSTOMER satisfaction , *CHI-squared test , *DATA analysis - Abstract
Quality assessment enables organisations to identify the strengths and weaknesses of their services, which is essential for continuous improvement and adaptation to customer needs. IBM SPSS Statistics is one of the most widely used statistical analysis tools that enables efficient processing and evaluation of survey data. With its wide range of features and intuitive interface, SPSS is the ideal tool for data analysis in a variety of fields, including transportation. The aim of this paper is to present methods for data analysis in transport services, focusing on the use of IBM SPSS Statistics. Using chi-square test, the relationships between different quality criteria will be investigated, which will provide valuable information for improving the services provided and increasing customer satisfaction. The results of this analysis will highlight the importance of a systematic approach to quality management and the benefits it brings to organisations operating in a dynamic and competitive environment. [ABSTRACT FROM AUTHOR]
- Published
- 2024