Search

In dem Beitrag stehen die Lebenswelten von Jugendlichen mit komplexen Unterstützungsbedarfen im Zentrum, die aufgrund körperlich-motorischer und/oder kognitiver Beeinträchtigungen in ihrem Alltag alternative und ergänzende Kommunikationsformen verwenden. Ausgehend von temporalen Besonderheiten der Gesprächsorganisation, die mit diesen Kommunikationsformen einhergehen, werden die Folgen für die sozialen Beziehungen der Jugendlichen mit Peers und Freunden beleuchtet. Eine verbal-sprachlich organisierte Welt, so zeigt der Blick in den internationalen Forschungsstand, ruft zeitliche Ordnungen hervor, welche die Jugendlichen vor Dilemmata der Selbstwahrnehmung und Selbstdarstellung, wie auch der Wahrnehmung durch andere stellt. Diese Ordnungen können auch in digitalen Räumen nur teilweise aufgelöst werden, wie Befunde aus einem Begleitforschungsprojekt mit unterstützt kommunizierenden Jugendlichen zeigen. Der Beitrag schließt mit inhaltlichen und methodischen Überlegungen für weitere Forschung. The article focuses on the lebenswelt of young people with complex support needs who use alternative and augmentative modes of communication in their everyday lives due to physical, motor and/or cognitive impairments. Based on the temporal peculiarities of organization of talk-in-interaction that go hand in hand with these communication modes, the consequences for social relationships of young people with peers and friends are examined. The paper shows that a verbally organized world evokes temporal orders that confront young people with dilemmas in terms of self-perception, self-portrayal and the perception of others. These orders can only be partially resolved in digital spaces as findings from an ac-companying research project with young people using AAC show. The paper concludes with content and methodological considerations for further research.

Selective exposure to online health information can be ascribed to two related defense motives: the motivation to confirm one’s subjective perceptions and the motivation to protect relevant parts of the self-image, such as physical integrity. Our aim was to identify how these motives come into effect in the context of a health threat (fictitious feedback on an alleged heart disease risk). In a preregistered online study with N = 763 participants, we analyzed the impact of perceived and suggested risk on the degree of bias in selecting risk-related information on a fictitious Google search results page. Applying a 2 × 2 design with the experimental factor “risk feedback” and the quasi-experimental factor “perceived risk,” we formulated six hypotheses. First, we expected a main effect of perceived risk on selective exposure to information suggesting no risk, and second, we hypothesized a main effect of perceived risk on mean quality rating of information suggesting a risk. Third, we proposed a main effect of risk feedback on selective exposure to information which suggests no risk, and fourth, we proposed a main effect of risk feedback on mean quality rating of information suggesting a risk. Fifth, we expected an interaction effect between perceived and suggested risk, and sixth, we proposed an interaction effect between perceived and suggested risk in different forms for each of the four conditions on quality ratings. Only the third hypothesis was confirmed: Receiving information which suggested a health risk increased the tendency to select information denying the risk. Additional exploratory analyses revealed moderator effects of health information literacy and participant age on the aforementioned relationships. In sum, our results underline the crucial role of defense motives in the context of a suggested health threat.

Die vorliegende Masterarbeit beschäftigt sich mit der Bedeutung der Emotionen in der interpersonellen Kommunikation im Vertrieb. Sie erforscht die Frage, ob das verwendete Kommunikationsmedium Einfluss auf die Wahrnehmung der Freude und Verachtung nimmt. Denn Emotionen sind Treiber des Handelns. Sie beeinflussen selbst vermeintlich rationale Verkaufsgespräche, die durch das Social-Distancing häufiger virtuell umgesetzt werden. Durch die Präsentation ausgewählter Kommunikations- und Emotionsmodelle, wird ein Verständnis für die Bedeutung der nonverbalen Kommunikation aufgebaut und die Bedeutung der positiven Gesprächsführung für erfolgreiche Verkaufsabschlüsse dargestellt. Der mimische Ausdruck der Emotionen wird mittels FACS-Messung in acht Verkaufssimulationen als objektive Kenngröße den subjektiven Wahrnehmungen der ProbandInnen gegenübergestellt. Die Ergebnisse zeigen, dass das Kommunikationsmedium keinen signifikanten Einfluss auf die Wahrnehmung der Emotionen nimmt und die Mimik nicht ausschlaggebend für diese ist. Die Ergebnisse bestätigen viel mehr, dass Emotion aus dem Zusammenspiel aller Kommunikationssignale abgelesen wird. Ein deutlicher Einfluss von Freude bzw. Verachtung wurde hinsichtlich der Beziehungsebene und den suggerierten Persönlichkeitseigenschaften gemessen.*****This master thesis deals with the significance of emotions for interpersonal communication in sales. It raises the question whether the means of communication affects the perception of joy and contempt. As emotions drive our behaviour, they influence even seemingly rational sales pitches that frequently have been conducted online due to social distancing. By presenting selected models of emotions and communication, an understanding for the significance of nonverbal communication is acquired and the importance of applying positive conversation techniques to successfully close the sale is demonstrated. During the simulations of eight sales pitches, the subjective perception of facial exp

Die digitale Immobilienvermittlung stellt bereits heute für Immobilienmakler eine wertvolle Ressource dar. Aufgrund des zunehmenden Voranschreitens von digitalen Instrumenten ist dieser allerdings mit Veränderungen konfrontiert.Das Hauptaugenmerk dieser Arbeit liegt dabei auf der Wichtigkeit des Maklers beziehungsweise auf dem Faktor Mensch in der Immobilienvermittlung und welchen Stellenwert jener in Zukunft haben wird.Um die Forschungsfrage beantworten zu können wurde eine Literaturrecherche durchgeführt und die qualitative Methode der Forschung mittels Experteninterviews angewandt.Anhand der Literatur werden unter anderem Soft Skills, digitale Hilfsmittel und hybride Geschäftsmodelle erläutert.Die Ergebnisse der qualitativen Forschung sprechen von einer Zentrierung auf den Menschen, um wettbewerbsfähig zu bleiben. Somit kann davon ausgegangen werden, dass die menschliche Komponente auch zukünftig von Bedeutung sein wird.*****Digital real estate brokerage is already a valuable resource for real estate agents. However, due to the increasing progress of digital tools, the real estate agent is confronted with changes.The main focus of this thesis is on the importance of the real estate agent, respectively on the human factor in real estate brokerage and which significance it will have in the future.To be able to answer the research question literature research was accomplished and the qualitative method of the research by means of expert interviews was used.Based on the literature, soft skills, digital tools, and hybrid business models, among others, are explained.The result of the qualitative research speaks of a focus on people in order to remain competitive. It can therefore be assumed that the human component will continue to be important in the future.

The study examines how a regional university, having recently overseen a dramatic internationalization, deals with the consequences of COVID-19, and how the students - many of whom are international and coming from the global peripheries - experience the pandemic. The study is informed by the critical theory of late modernity and capitalism - especially the theory of uncertainty and risk (Beck, 1992; Beck, Giddens, & Lash 1994). It explores the power relations of the communicative dynamic between the administrators managing the crisis and the students perceiving and living it. It is an early-stage research report, published days after a pilot study was run. A survey among international students (including local, tuition-fee paying, and exchange students) was distributed to obtain initial responses. The analysis is complemented by insights based on close observation of the unfolding situation and analysis of the documents issued by the university. The findings explain the uncertainty experienced by international students, characteristic of many CE universities. The study covers the topics of attitudes towards epidemics, information imbalance, perception of security, and evaluation of the responses. The paper concludes with an urgent call to recently internationalized universities for a recognition of the complexity of students’ fears.

The article enriches the understanding of trust in news at a time when mass and interpersonal communication have merged in the digital sphere. We propose disentangling individual-level patterns of trust allocation (i.e., trust figurations) across journalistic media, social media, and peers to reflect the multiplicity among modern news audiences. A latent class analysis of a representative survey among German young adults revealed four figurations: traditionalists, indifferentials, optimists, and cynics. Political characteristics and education corresponded with substantial heterogeneity in individuals’ trust in news sources, their inclination to differentiate between sources, and the ways of integrating trust in journalistic and non-journalistic sources.

Digital child and youth research is often conducted in schools involving minors. Corresponding research designs raise two related sets of problems: Ethical issues with regard to working with vulnerable groups like children and adolescents and access to these groups. The latter pertains to the concept of gatekeeping which is an ethical issue in and of itself if certain groups or areas of research are systematically excluded from empirical research and, consequently, from the resulting benefits. Thus, our study examines how perceived ethical challenges influence gatekeepers’ decisions to grant or deny access to investigate a potentially problematic topic: pupils’ group communication. We addressed this research question empirically via semi-structured in-depth interviews with eight educational gatekeepers in Germany inquiring their attitudes on research in schools in general and on the specific topic of pupils’ group communication via instant messaging as an exemplar of digital child and youth research. Approaching the question from two perspectives (procedural ethics and ethics in practice), we identified hierarchical power structures within multiple levels of gatekeeping and revealed rationales to deny access based on ethical considerations with regard to the given scenario of pupils’ group communication.

In ihrem Essay fragt die israelische Autorin Lilah Nethanel nach der Bedeutung von Mehrsprachigkeit und Transnationalität für die hebräisch-europäische Schreibkultur im frühen 20. Jahrhundert. Hierzu beleuchtet sie Leben und Werk des hebräischen und jiddischen Schriftstellers Zalman Schneur (1887-1959). Anhand bisher unbekannter persönlicher Korrespondenzen zeichnet Nethanel den Weg von der veröffentlichten Fiktion zurück zu den biografischen Hintergründen des Autors nach, die von so existenziellen Erfahrungen wie Krieg und Flucht, Emigration und Einsamkeit geprägt sind. Diese Dokumente, die erst mehr als fünf Jahrzehnte nach Schneurs Tod in Madrid entdeckt wurden, machen die moderne jüdische Schreibkultur in ihrer gesamten Komplexität sichtbar: Auf Deutsch, Französisch und Jiddisch verfasst, wurden die Briefe aus dem nachrevolutionären Russland, dem Weimarer Berlin und dem Paris der 1940er Jahre verschickt. Sie legen das vielschichtige biografische Mosaik offen, das in Schneurs literarisches Werk eingeflossen ist, und bieten neue Perspektiven für das Verständnis moderner jüdischer Schriften in Europa.

Sexual and/or gender minority populations (LGBQ/T) have particular cancer risks, lower involvement in cancer screening, and experience barriers in communication with healthcare providers. All of these factors increase the probability of health decisions linked with poor outcomes that include higher levels of cancer mortality. Persistent discrimination against, and stigmatization of, LGBQ/T people is reflected in sparse medical curriculum addressing LGBQ/T communities. Marginalization makes LGBQ/T persons particularly reliant on knowledge derived from online networks and mainstream media sources. In what is likely the first nationally-funded and nation-wide study of LGBQ/T experiences of cancer, the Cancer’s Margins project (www.lgbtcancer.ca) conducted face-to-face interviews with 81 sexual and/or gender minority patients diagnosed and treated for breast and/or gynecological cancer in five Canadian provinces and the San Francisco Bay area (US). With specific attention to knowledge access, sharing, and mobilization, our objective was to document and analyze complex intersectional relationships between marginalization, gender and sexuality, and cancer health decision-making and care experiences. Findings indicate that cancer care knowledge in online environments is shaped by cisnormative and heteronormative narratives. Cancer knowledge and support environments need, by contrast, to be designed by taking into account intersectionally diverse models of minority identities and communities. Keywords: biographical knowledge; biomedical knowledge; cancer; cancer care; gender; health disparities; health equity; information access; LGBT health; minority cancer patients; transgender; treatment

In Gesundheitskrisen wie der COVID-19-Pandemie stellt die massenmediale Berichterstattung eine zentrale Informationsquelle dar. Sie wird dabei nicht nur individuell genutzt und verarbeitet, sondern auch gemeinsam rezipiert, im sozialen Umfeld besprochen oder in Sozialen Medien diskutiert. Wie sich die interpersonale Kommunikation über pandemiebezogene Berichterstattung gestaltet, ist jedoch selten beforscht worden. Der Beitrag widmet sich daher der Anschlusskommunikation zur Medienberichterstattung in der COVID-19-Pandemie. In einer qualitativen Interviewstudie mit 22 Teilnehmenden fragen wir nach (a) Kommunikationspartner:innen, (b) den kommunikativen Rollen innerhalb der Anschlusskommunikation, (c) den Funktionen der Anschlusskommunikation sowie (d) nach potentiellen Veränderungen im Zeitverlauf. Die Ergebnisse zeigen, dass die Anschlusskommunikation (a) insbesondere mit Familie und Freund:innen im direkten sozialen Umfeld stattfindet, aber auch zur Entstehung neuer Beziehungen beiträgt. Sie erfolgt (b) vor allem auf Augenhöhe, sodass die Rolle der Austauscher:innen dominiert, wobei manche Personen als Multiplikator:innen fungieren. Die Anschlusskommunikation erfüllt (c) die Funktion des Teilens und Erhaltens von Informationen, der Informationsvalidierung und gemeinsamen Wahrheitssuche sowie dem Coping mit negativen Emotionen. Veränderungen im Zeitverlauf (d) sind vor allem mit Blick auf das (Themen-)Interesse und die Kommunikationsrollen zu beobachten., In health crises such as the COVID-19 pandemic, mass media coverage is a key source of information. It is not only used and processed individually, but also used collectively, discussed within people’s personal social network, or on social media. However, how interpersonal communication about pandemic-related media coverage is shaped has rarely been researched. This chapter therefore addresses the follow-up communication about media coverage during the COVID-19 pandemic. In a qualitative interview study with 22 participants, we ask about (a) the communication partners, (b) the communicative roles within the follow-up communication, (c) the functions of the follow-up communication, as well as (d) potential changes over time. The results show that follow-up communication (a) takes place especially with family and friends in the immediate social network, but also contributes to the formation of new relationships. It takes place (b) primarily at eye level, so that the role of the exchanger dominates, with some people acting as multipliers. The follow-up communication fulfills (c) the function of sharing and receiving information, information validation and joint truth-seeking, as well as coping with negative emotions. Changes over time can (d) particularly be observed with regard to (topic) interest and communication roles., Gesundheitskommunikation in Zeiten der COVID-19-Pandemie: Beiträge zur Jahrestagung der Fachgruppe Gesundheitskommunikation 2021

GREETINGS IN AFRICA-BEYOND THE HANDSHAKE An essay on greeting and leave-taking rituals as communication practice in Sub-Saharan African Agrarian Societies In African Agrarian Societies greeting and leave-taking rituals are an essential part of the communication processes that constitute these societies as collective entities. Through elaborate forms of greeting and leave-taking people initiate and end communication and interaction processes within a framework of collective identities and cultures. Intricate greeting rituals allow to deal with all forms of encounters, with living people as well as with the spirits of the deceased. Greeting rituals are acquired through lengthy periods of learning. Their mastery is the sign of being an adult and competent member of society. External actors from different cultures often seem to be unaware of the subtleties of these greeting rituals. They ignore them at a cost. This essay provides some insights into the inner workings of African societies concerning the framing of most of their internal and external communication processes that are as vital for their lifeworlds as they are for their interaction with external actors from different spheres. Analysing the societies in a comprehensive manner as self-organising entities within an ethnic matrix clearly shows the limits of reducing greeting rituals to mere speech acts between individuals and proves that some of the fundamental assumptions of modern communication theories are not valid for African Agrarian Societies. SAUDAÇÕES EM ÁFRICA-ALÉM DO APERTO DE MÃO Um ensaio sobre os rituais de saudação e despedida como prática de comunicação em sociedades agrárias da África Subsaariana Resumo Em Sociedades Agrárias Africanas, os rituais de saudação e despedida são uma parte essencial dos processos de comunicação que constituem essas sociedades como entidades coletivas. Por meio de formas elaboradas de saudação e despedida, as pessoas iniciam e encerram os processos de comunicação e interação dentro de uma estrutura de identidades e culturas coletivas. Complexos rituais de saudação permitem lidar com todas as formas de encontros, tanto com pessoas vivas quanto com os espíritos dos mortos. Os rituais de saudação são adquiridos por meio de longos períodos de aprendizagem. Seu domínio é o sinal de ser um adulto e membro competente da sociedade. Atores externos de diferentes culturas muitas vezes parecem não estar cientes das subtilezas desses rituais de saudação. Eles os ignoram com um custo. Este ensaio fornece algumas percepções do funcionamento interno de sociedades africanas no que diz respeito ao enquadramento dos seus processos de comunicação interna e externa. Estes que são tão importantes para as suas mundo-vivências como para as suas interacções com actores externos de diferentes áreas. A análise das sociedades de uma forma compreensiva como entidades auto-organizadas dentro de uma matriz étnica demonstra claramente os limites de reduzir rituais de saudação a meros actos de fala entre indivíduos e atesta que alguns dos pressupostos básicos das modernas teorias de comunicação não são válidas para Sociedades Agrárias Africanas. Palavras-chave: Comunicação africana; Saudação e despedida, Sociedades Agrárias Africanas, Comunicação intercultural. SALUDOS EN ÁFRICA-MÁS ALLÁ DEL APRETÓN DE MANOS Un ensayo sobre los rituales de saludo y despedida como práctica de comunicación en las sociedades agrarias del África subsahariana En las Sociedades Agrarias Africanas, los rituales de saludo y despedida son parte esencial de los procesos de comunicación que constituyen estas sociedades como entidades colectivas. A través de elaboradas formas de saludo y despedida, las personas inician y terminan los procesos de comunicación e interacción dentro de un marco de identidades y culturas colectivas. Los complejos rituales de saludo permiten lidiar con todo tipo de encuentros, tanto con personas vivas como con espíritus de los muertos. Los rituales de saludo se adquieren a través de largos períodos de aprendizaje. Su dominio es señal de ser un miembro adulto y competente de la sociedad. Los actores externos de diferentes culturas a menudo parecen desconocer las sutilezas de estos rituales de saludo. Los ignoran a un costo. Este ensayo proporciona algunas ideas sobre el funcionamiento interno de las sociedades africanas en términos de enmarcar sus procesos de comunicación internos y externos. Estos son tan importantes por sus mundo-vivencias como por sus interacciones con actores externos de diferentes áreas. El análisis exhaustivo de las sociedades como entidades autoorganizadas dentro de una matriz étnica demuestra claramente los límites de reducir los rituales de saludo a meros actos de habla entre individuos y atestigua que algunos de los supuestos básicos de las teorías modernas de la comunicación no son válidos para las sociedades agrarias africanas. publicada

Ein Basiswissen ��ber Klimapolitik erm��glicht demokratische Teilhabe und Engagement f��r den Klimaschutz. Bestehende Studien zum Wissen der Deutschen konzentrieren sich jedoch entweder auf Folgen und Ursachen des Klimawandels oder auf andere Politikbereiche. Zudem gibt es wenig Forschung zu den Quellen und dem Prozess des Wissenserwerbs. Daher untersucht die vorliegende Studie, welchen Beitrag Mediennutzung und interpersonelle Kommunikation zum Wissenserwerb ��ber Klimapolitik leisten, und welche anderen Faktoren neben den Informationsquellen das Lernen beeinflussen und erkl��ren. Die Studie wurde im Kontext des UN-Klimagipfels 2015 in Paris durchgef��hrt und kombiniert eine dreiwellige Panel-Befragung der deutschen Bev��lkerung (N = 1121) mit einer qualitativen Tagebuchbefragung (N = 42) und einer qualitativen Inhaltsanalyse der genutzten Medieninhalte der TagebuchschreiberInnen. Es zeigt sich ein eher niedriger Wissensstand; mittelfristig gibt es einen Lerneffekt in Bezug auf besonders aktuelle Aspekte des Themas. Der Wissenserwerb wird durch einen Deckeneffekt limitiert, der zu einem gro��en Teil aus einer inhaltlich eingeschr��nkten Berichterstattung resultiert., NEU - Nachhaltigkeits���, Energie��� und Umweltkommunikation, vol. 7

Although the question of whether women and men speak differently is a topic of hot debate, an overview of the extent towhich empirical studies provide robust support for a relationship between sex/gender and language is lacking. Therefore, the aim of the current scoping review is to synthesize recent studies from various theoretical perspectives on the relationship between sex/gender and language use in spoken face-to-face dyadic interactions. Fifteen empirical studies were systematically selected for review, and were discussed according to four different theoretical perspectives and associated methodologies. More than thirty relevant linguistic variables were identified (e.g., interruptions and intensifiers). Overall, few robust differences between women and men in the use of linguistic variables were observed across contexts, although women seem to be more engaged in supportive turn-taking than men. Importantly, gender identity salience, institutionalized roles, and social and contextual factors such as interactional setting or conversational goal seem to play a key role in the relationship between speaker’s sex/gender and language used in spoken interaction.

In all planning processes, including those we label participatory, there are neglected parties. Even when co-produced decisions, equity objectives, or common initiatives are at hand, some actors are likely to be less listened to, or they are never even recognised, hence, ‘perfect’ participation does not exist. Nevertheless, participatory objectives continue to be an important resilience factor in attempts to make—and architectonically shape—new built environments, based as much in concerned parties’ wishes and knowledge of local circumstances, as in the repertoire of traditional professional solutions and political or profit-driven exploitation. This article makes a sample survey on land-use oriented planning and its capacity to include concerned parties, ranging from total neglect of residents to formalised government-steered participation and more spontaneous or insurgent community-driven attempts to communicate a wish. Two basic questions with ethical implications are here raised concerning how planning communication is grounded: Who is invited into dialogue, and what kind of flaws in the establishment of communicational links can be found? These questions are discussed here as examples of ethical dilemmas in planning concerning previously analysed cases in Sweden with an initial reflection also on known cases in India, Germany and Australia. Communicational mechanisms such as ‘dialogic reciprocity’ and ‘successive translational steps’ are especially discussed as areas of possible improvement in participatory practices.

This article explores the current ‘place’ of e-government in realizing public value in the context of what seems to be an emerging platform urbanism. It highlights a complex platform-based urban ecosystem encompassing private and public organisations and citizens. This ‘mainstreaming’ of e-government practices puts demands on cities and governments to reconsider their own role in ‘city making’ so as to achieve meaningful public oversight. The point of departure is the operationalization of this ‘place’ by conceptualizing participation and (multi-sided) platformisation as a framework to draw attention to the dynamic domain of e-governance where shifts can be seen in market structures, infrastructures, and changing forms of governance, and which may challenge the public interest. This is illustrated by an exploration of the social traffic and navigation application Waze.

Individuals high in psychopathy are interpersonally manipulative, exhibit callous affect, and have criminal tendencies. The present study examines whether these attributes of psychopathy are correlated with linguistic patterns present in everyday online communication. Participants’ emails, SMS messages, and Facebook messages were collected and analyzed in relation to their scores on the Self-Report Psychopathy Test III. The findings suggest that psychopathic tendencies leave a trace in online discourse, and that different forms of online media sometimes moderate the association between a linguistic dimension and psychopathy scores. Consistent with previous studies and the emotional and interpersonal deficits central to psychopathy, participants higher in psychopathy showed more evidence of psychological distancing, wrote less comprehensible discourse, and produced more interpersonally hostile language. The results reveal that linguistic traces of psychopathy can be detected in online communication, and that those with higher traits of psychopathy fail to modify their language use across media types.

Vietnamese Buddhist monk and peace activist Thích Nhất Hạnh has been a leading figure in the promotion of nonviolent practice throughout the world. We examine his concept of engaged Buddhism, theories of nonviolence, and intersections with rhetorical and communication studies. His approach takes nonviolence beyond the realm of refusing to use physical violence to the recognition that language itself can be violent. In order to understand this approach we detail the concepts of interbeing, loving speech, and deep listening. We examine the role of love in Nhất Hạnh’s theory of nonviolence, comparing it with approaches taken by Mahatma Gandhi and Martin Luther King, Jr. Examples are given from many of Nhất Hạnh’s speeches and writings with particular attention paid to a love letter he wrote to US President George W. Bush during the Iraq War. Thích Nhất Hạnh offers the practice of writing a love letter to one’s perceived enemy as a means to persuade for a turn to nonviolence.

Conflict has been a topic widely studied in communication and management studies literature. How groups handle conflict can affect group performance, satisfaction, and commitment (Martínez-Moreno, González-Navarro, Zornoza, & Ripoll, 2009; Pazos, 2012; Staples & Webster, 2007; Workman, 2007). Much of this literature focuses on online, task-oriented work groups, and how these groups differ from face-to-face (F2F) groups. However, hybrid groups (i.e., those that work both F2F and online) are increasingly common. To better understand conflict in hybrid groups, we review 68 articles regarding online, hybrid, and F2F groups that highlight the differences between F2F and online groups and consider what these differences mean for hybrid groups. In doing so, we identify several emergent themes related to how conflict is managed in online and hybrid groups. The literature suggests that there are many benefits to online and hybrid groups, such as the ability to assemble more diverse teams and work asynchronously, but that conflict is also more common in online than F2F groups. Strong norms and leadership behaviors that encourage trust and cohesion appear to reduce conflict and its effects on group performance and decision making, especially in online groups. These findings suggest that in hybrid groups, F2F meetings might be used to quickly establish group norms, trust, and cohesion, which can then improve online group interactions. However, more research is needed to understand how conflict occurs and is managed in hybrid groups. Future communication research should focus on examining conflict management in hybrid groups using computer-mediated communication perspectives.

The study discusses the role of dialogue communication in the interaction of the state, business, and civil society. The results are aimed at creating favorable conditions for the development of a business climate not only for a single region but also for the entire Russian economy. The study uses methods of system analysis, a sociological expert survey, an in-depth interview, methods for analyzing statistical data, which together revealed the substantive essence of communication barriers in the space of dialogue between the authorities, business and the public. The results of studies are aimed at identifying the role of dialogue communication in the interaction of the state, business, and civil society as an essential element of the socio-economic development of the country’s business climate. The research results can be used in practical activities of the authorities to improve the effectiveness of dialogue between the authorities, business structures and civil society in the context of the socio- economic development.

Die Corona-Pandemie stellt eine Phase der Unsicherheit dar und geht mit Handlungs- und Entscheidungsbedarfen einher, für deren Bewältigung das individuelle Kommunikations- und Informationshandeln eine wichtige Rolle spielt. Dabei ziehen Rezipient*innen situationsbedingt bestimmte Quellen anderen vor und legen beispielsweise unter bestimmten Bedingungen mehr Wert auf interpersonalen Austausch anstelle von medialer Suche. Das Ziel des vorliegenden Beitrags liegt darin, verschiedene Typen des interpersonalen und medialen Kommunikations- und Informationshandelns mit Bezug zur Corona-Pandemie zu identifizieren und ihre Spezifika herauszuarbeiten. Auf Basis 21 leitfadengestützter Interviews, die mittels einer qualitativen Inhaltsanalyse ausgewertet wurden, konnten je sechs inhaltsbezogene und zwei strategiebezogene Typen des interpersonalen sowie des medialen Kommunikations- und Informationshandelns identifiziert werden. Bei den interpersonalen Typen liegt der Fokus auf Emotionsbewältigung, auf Erfahrungs- oder Informationsaustausch. Sie zeichnen sich durch unterschiedliche Offenheit gegenüber dem Thema aus, während die medialen Typen von konkreten Interessensfeldern und sowohl durch Strategien der aktiven, gezielten Suche als auch der passiven Form des Scanning gekennzeichnet sind. Mit Blick auf die vorliegenden Erkenntnisse zeigt sich für die frühe Phase der Pandemie ein hohes Informationsbedürfnis und eine umfassende, auch selektive und kritische Rezeption medialer Inhalte und eine durch emotionale und informationelle Unterstützung geprägte Art des persönlichen Austauschs im sozialen Umfeld., The corona pandemic is a phase of uncertainty that is accompanied by the need for action and decision-making. To cope with uncertainties and prepare for decision-making interpersonal communication and information-seeking behavior play an important role. Depending on situational factors, individuals prefer certain sources to others and, for example, place more weight on interpersonal exchange instead of seeking information using media channels. This paper aims to identify different types of interpersonal communication and media information seeking about the Corona pandemic. Based on 21 semi-structured interviews, which were analyzed by qualitative content analysis, six content-related and two strategy-related types of interpersonal communication and information-seeking behavior using media channels were identified. The focus of the identified types of interpersonal communication was on coping with emotions and on exchanging experiences or information as types of social support and was further characterized by different degrees of openness to the topic. In contrast, the types of information-seeking behaviors using media channels were characterized by concrete fields of interest and by strategies of both active, targeted seeking, and passive forms of scanning. The findings illustrate that the early phase of the pandemic revealed a high need for information and a comprehensive, also selective, and critical reception of media content, whereas interpersonal communication was characterized by emotional and informational support., Risiken und Potenziale in der Gesundheitskommunikation: Beiträge zur Jahrestagung der DGPuK-Fachgruppe Gesundheitskommunikation 2020

The article discusses the problem of identifying a global intercultural discourse of communication participants, characterizes its parameters, and reviews strategies for its actualization. The purpose of the article is to build and justify a model of this discourse. The methods used in work include discourse analysis, modeling method (contrastive and comparative) analysis, transactional analysis, textual information analysis method, critical analysis, etc. Scientific results of the research: parameters of the global intercultural discourse are refined, its intercultural model is built, and discourses of the participants of intercultural communication are analyzed. The theoretical significance of the research lies in the development of a sample of global intercultural discourse that input in the theory of global discourse. The practical value of the work is that research results can be used both in the practice of intercultural communication and in the process of preparing monographs, textbooks, and training in the field of intercultural communication.

Prosoziales Handeln ist eine Grundvoraussetzung für den Zusammenhalt in demokratisch verfassten Gesellschaften und eng mit Kommunikation verknüpft. So werden beispielsweise emotionale und informationelle Unterstützung über wechselseitige Gespräche verwirklicht, aber auch andere prosoziale Handlungen häufig zusätzlich verbalisiert. Medial vermittelte Kommunikationsmodi erweitern die Anzahl möglicher Interaktionspartner und damit die prosozialen Handlungsmöglichkeiten. Der Beitrag widmet sich der Frage, wie prosoziales Handeln im Zusammenhang mit Kommunikation in den Alltag der Menschen integriert ist: Welche Arten prosozialen Handelns lassen sich beobachten, welche Kommunikationsmodi werden dafür genutzt und in welcher Relation stehen diese beiden Aspekte? Ergebnisse einer teilstandardisierten Tagebuchstudie mit 57 Teilnehmenden zeigen, dass ein Großteil der prosozialen Handlungen Face-to-Face realisiert wurde, aber auch eine Reihe medienvermittelter Modi zum Austausch von emotionaler, informationeller und instrumenteller Unterstützung genutzt wurden. Neben der Umsetzung von Unterstützungsleistungen an sich haben medienvermittelte Kommunikationsmodi außerdem eine große Bedeutung für deren Absprache und Ankündigung., Prosocial behavior is a basic requirement for the cohesion of democratic societies and closely linked to communication. Emotional and informational support, for example, are realized within reciprocal conversations, instrumental support may be accompanied by additional verbalization. Mediated communication modes amplify the amount of possible interaction partners and therefore the possibilities to behave prosocially. This study addresses the question of how prosocial behavior in relation to communicative behavior is integrated in people’s everyday life: Which types of prosocial behavior can be observed, which communication modes are used for this purpose and how are these two aspects related? Results of a partly standardized diary study with 57 participants show that the bigger part of prosocial behavior was realized face-to-face, while a number of mediated communication modes was used as well to exchange emotional, informational and instrumental support. Mediated communication modes were not just used to enact support but also in order to notify or arrange them in advance., Jahrbuch der Publizistik- und Kommunikationswissenschaft

Es handelt sich um eine Replik zum Beitrag von Barbara Asbrand, Matthias Martens und Arnd-Michael Nohl "Pädagogische Interaktionen in der dokumentarischen Interpretation von Videografien" (https://doi.org/10.21241/ssoar.70913)., JDM - Jahrbuch Dokumentarische Methode

In diesem Beitrag untersuchen wir pädagogische Interaktionen in Schule und Kindertagesstätte, die sich empirisch als nicht selbstläufige Interaktionen zeigen. Wir weisen vor dem Hintergrund konversationsanalytischer Studien zur Lehrer*innen-Schüler*innen-Interaktion auf die Bedeutung sozialer Identitäten für die Organisation der Interaktion in institutionellen, asymmetrischen Settings hin und grenzen diese von symmetrisch organisierten Interaktionen ab. An zwei empirischen Beispielen thematisieren wir die methodischen Folgen der institutionellen Rahmung von pädagogischen Interaktionen für die formale Analyse der Interaktionsorganisation und schlagen eine Erweiterung der Kategorien zu deren Bestimmung vor., JDM - Jahrbuch Dokumentarische Methode