Search

With the concern of rainbow marketing, sexual minority travelers have become highly vigilant when evaluating hotels' LGBT-friendly marketing with their authenticity. It is important to scrutinize how sexual minority guests interpret brand authenticity toward LGBT-friendly hotels and form personal meanings during their stay. For this reason, this study proposes brand authenticity as a starting point for authenticity formation, which leads to existential authenticity and brand loyalty. Confirmatory factor analysis and PROCESS analysis were used to analyze data collected from sexual minority guests who visited LGBT-friendly hotels within the last 2 years. The findings indicate that (1) brand authenticity is an antecedent to brand loyalty and (2) the relationship between brand authenticity and brand loyalty is mediated by existential (intrapersonal and interpersonal) authenticity. Thus, in building on the multifaceted concept of existential authenticity, this study adds new theoretical insight into hotel marketing and management strategies. [ABSTRACT FROM AUTHOR]

Based on conservation of resources (COR) theory, this study proposes an integrative model, whereby socialization caravan passageways—socialization tactics—shape a resource caravan of PsyCap (psychological capital) that newcomers rely upon to achieve socialization-specific adjustment outcomes. SmartPLS 3.0 is mainly used to analyze the data and this model exhibits acceptable levels of structural equation modeling (SEM) fit indices in a sample of 368 respondents from 16 luxury hotels in Hainan Province, China. Study results indicate that socialization tactics have a positive influence on PsyCap, which in turn affects all six adjustment outcomes including task mastery, fitting in, standing out, role negotiation, membership identification, and interpersonal relationships. Our findings are informative and valuable because socialization resources theory (SRT) represents a new approach to capturing the dynamics of newcomer socialization phenomenon with important implications for theory, research, and practice. [ABSTRACT FROM AUTHOR]

This paper investigates the inefficiencies of inputs in the hotel industry. To do this, we apply the weighted Russell directional distance model (Barros et al., 2012; Chen et al., 2014) considering an input-oriented approach. This model allows to obtain not only aggregate inefficiency measures, but also their components. In a second stage, we analyze the individual and overall efficiency measures considering several factors in a truncated Bayesian Tobit regression. The empirical analysis is based on the hotel sector of two mature Spanish destinations (the Canary and Balearic Islands). Results show that although hotels located in both regions obtain high efficiency levels, they are notably inefficient in terms of capital costs management. Furthermore, overall results show that Canarian hotels are less efficient than Balearic hotels in the management of all inputs. Finally, the type of chain and location variables appear to affect the overall and individual efficiency scores obtained by Canarian hotels. [ABSTRACT FROM AUTHOR]

This study aims to investigate the influence of situational leadership, organizational change, and organizational performance in the hospitality industry. A quantitative method is used to analyse data from a total population of 222 three- and four-star hotel management professionals in South Kalimantan Province. The data collection method was a census, to ensure the adequacy of the unit of analysis. The data analysis technique uses SEM Amos to jointly analyze the influence of situational leadership and organizational change on performance. The results of this study were that empirically, leadership's ability to give orders to hotel employees is the most decisive attitude in situational leadership, especially in terms of supervising its members in the settlement process. Moreover, readiness to change as a belief and attitude that must be carried out has the highest contribution value in organizational change. From an organizational performance organizational performance, at star hotels in South Kalimantan, the most decisive indicator is positive feedback from hotel guests regarding the product or service experience used. Organizational change is able to mediate the influence of situational leadership on organizational performance. [ABSTRACT FROM AUTHOR]

This study aims to analyze the effect of competence, work environment, and organizational culture on the job satisfaction of hotel employees in DI Yogyakarta. Influence of competence, work environment, and organizational culture on the performance of hotel employees in DI Yogyakarta. Analyze the effect of competence, work environment, and organizational culture on employee performance through hotel job satisfaction in DI Yogyakarta. This research method uses quantitative analysis techniques using structural equation modeling (SEM), processed using the AMOS and SPSS 26 version programs. The population in this study were all employees of 3 and 4 star hotels in DIY (168 hotels), with a workforce of 3256 men and 1268 women for a total of 4524. The number of samples in the study was 151 people with the criteria that they had a minimum working period of 5 years. The results of this study indicate that competence, work environment, and organizational culture can create job satisfaction and improve employee performance through hotel employee job satisfaction. The research results can positively contribute to developing management science or disciplines regarding performance theory. This research is expected to positively contribute to decision-making for hotel management related to improving performance through employee competence, work environment, organizational culture, and job satisfaction. [ABSTRACT FROM AUTHOR]

The environment management (EM) in hotels is increasingly expected by both consumers and regulatory bodies. The complexities of hotel EM practices require hotels to develop EM capabilities. However, the existing sustainability measurement tools focus on the measures of outcomes and benchmarking. The hotels need a practical guideline and tools to develop EM practices, and to monitor and identify weaknesses and problems. This study aims to provide actionable guidelines for EM capability development. A multi-case study is designed to achieve this goal. This research offers detailed insights into specific actions and strategies that hotels can employ to enhance their sustainability efforts. [ABSTRACT FROM AUTHOR]

In light of global warming, hotels account for one of the highest energy demands within the building sector, offering great decarbonization potential. As electrification increases, so does the demand for electric vehicles (EVs) charging stations at hotels and the proportion of Vehicle-to-Building-capable EVs. Therefore, the study explores the potential of guest-centric energy management. To accomplish this, we develop an optimization model for an energy management system that focuses on either cost-efficiency or carbon dioxide equivalents (CO2)-efficiency, grounded in a real-world case study. Through scenario analyses considering seasons as well as different guest mobility behaviors, this study discusses the expenses associated with CO2 savings using digital solutions. It emphasizes the currently perceived conflict between cost reduction and decarbonization goals to achieve a sustainable design of information systems. Thereby, this study highlights the critical importance of individual mobility behavior in enabling sustainable energy management for hotels. [ABSTRACT FROM AUTHOR]

This study examines hotel water management in Madeira, Portugal and Tenerife, Spain, which differ in water stress and tourism pressure, both much higher in Tenerife. Determinants of hotel water use and water-saving measures are evaluated using correlations and cluster analyses. In Tenerife, more decisive implementation of water-saving measures results in much lower consumption. Conversely, in Madeira, hotel size and category appear to overshadow the effect of water-saving measures. The novelty of this study lies in applying the same methodology to two different destinations, highlighting the role of external factors in shaping hotel water management, while exploring water-saving measures in depth. [ABSTRACT FROM AUTHOR]

This research aims to study green human resources (HR) management in the green hotel business at Hyatt Regency of Yogyakarta city (2017-2019). It also tries to see how the green hotel business strategy can successfully survive during the global covid-19 pandemic (2020) and the implications of adjusting the green hotel business strategy to apply green human resource management in the new normal era (2020-2022). This research is conducted using a qualitative method with a case study approach. This research site is at the Hyatt Regency Yogyakarta green hotel of Yogyakarta Special Region. The results show that Hyatt Regency Yogyakarta fully supports green HR management programs and activities based on green hotel policies related to the environmental sustainability commitments for the last five years (2017-2022) before the global covid-19 pandemic (2017-2019), during the global pandemic (March-May 2020), and during the era of new normal (2020-2022). Green HR management strategies and practices at the Hyatt Regency Yogyakarta green hotel are implemented based on the commitment to environmental sustainability, guest tastes and preferences, and government policies at central and regional levels. [ABSTRACT FROM AUTHOR]

Purpose: In the tourism sector, fully unmanned and partially unmanned hotel models serving customer segments from different income groups are increasing. Analyzing examples of unmanned hotels worldwide and their practices is crucial for understanding the automation systems used, the smart technologies employed, and the opportunities and challenges these hotels present, as well as for gaining insights into their impacts on the tourism sector. Design/methodology/approach: The data used in this research were obtained from secondary sources. One of the qualitative research methods, document analysis, was used for the analysis of these sources. The content analysis technique was used in the analysis of the data. A seven-stage systematic review process was used in the research. This seven-stage review process consists of the following stages: (1) determining the review objectives and formulating research questions; (2) identifying search terms and selection criteria; (3) conducting a search for unmanned hotel applications before clarifying exclusion and inclusion criteria; (4) evaluating the quality and relevance of unmanned hotel applications; (5) identifying content analysis review variables; (6) conducting content analysis; and (7) analyzing and reporting the findings. Findings: In traditional hotel management, the innovations brought by digitalization and automation are transforming the guest experience and increasing operational efficiency. Unmanned smart hotels are equipped with various technological solutions, such as voice-controlled AI assistants, smart room control systems, AI-based concierge services, and robotic room service. These hotels are redefining roles and expectations within traditional hotel management, while simultaneously reducing costs and enhancing efficiency. Analyses indicate that unmanned smart hotels particularly appeal to specific customer segments, such as business travelers, and are becoming increasingly popular. These hotels offer advantages such as allowing guests to perform self-check-in, control their rooms, and receive necessary services via robots. Research limitations/implications: The universe of the research consists of all currently operating unmanned hotels worldwide. As a result of the research, 18 examples of unmanned smart hotels were identified. Hotels within the same chain with identical applications and processes were considered as a single example. Therefore, the research sample consists of 18 hotels. Originality/value: By integrating these technological advancements, the hospitality and tourism industries can mitigate the impact of staff shortages, maintain high service standards, and improve operational efficiency. This approach allows businesses to adapt to changing workforce dynamics while continuing to deliver exceptional guest experiences. In conclusion, the significance and impact of unmanned smart hotels in the travel industry are growing. These hotels have the potential to shape the role of technology in the hospitality sector and influence future trends. Therefore, the adoption and development of unmanned smart hotels are important considerations for hotel operators and industry experts. [ABSTRACT FROM AUTHOR]

Copyright of OPUS Journal of Society Research is the property of OPUS - International Journal of Society Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose: The purpose of this article is to present findings on the use of behavioural economics elements on the websites of Polish hotels. Design/methodology/approach: This article presents how Polish hotels use elements of behavioural economics to increase website effectiveness and encourage users to book a hotel service, and thus achieve the company's business goals. The research method used is an exploratory content analysis of the websites of selected hotels in Poland. Findings: Some Polish hotels use elements of behavioural economics, and thus attempt to increase the number of bookings through their own/indirect booking channels-including the website. However, there is an area to be developed-many sites have identified areas where popular cognitive biases can be further exploited and thus work to increase conversions from the website. It was noted that the ability to exploit some elements of influence depends on the software that hoteliers use (usually the booking system-booking engine). Research limitations/implications: It would be advisable to continue the consideration based on a study of the use of behavioural economics elements on hotel websites on a larger scale and to test the effectiveness of individual measures (for example through A/B tests on the websites). In addition, since cognitive errors are not only experienced by consumers, but also by managers, an area for investigation regarding the impact of cognitive errors on managerial decisions is also suggested. Specific theoretical constructs allow for a good description of the mechanisms under investigation, creating an innovative research space in the field of management science and quality. Practical implications: Identifying and analysing the behavioural economics elements used on hotel websites, can shape the research space for determining the relationship between the use of these elements and the effectiveness of the website as one of the channels that achieves the company's business objective. Subsequently, enable managers to create effective communication on websites to increase the number of accommodation bookings through this channel. Social implications: with knowledge of cognitive errors, a manager can create effective marketing strategies, make better decisions and better manage his or her team. Originality/value: The websites of Polish hotels were reviewed, identifying the most common elements using behavioural economics. It was noted that Polish hotels use these elements to a limited extent. Examples of cognitive biases that are not yet or rarely used by hoteliers on their websites and could help to increase direct bookings were identified. In addition to theoretical knowledge, the article draws on the authors' many years of experience in the topic of management, including in the hotel industry. [ABSTRACT FROM AUTHOR]

Background: Human resource management (HRM) practices are essential tools employed by hotel management to achieve organizational objectives. Purpose: The aim of this study was to investigate how HRM practices impact job satisfaction and employee retention in the hotel industry in Indonesia. Design/methodology/approach: This study used a completely random sample of 361 hotel employees from Indonesia. This study employed regression modeling on online survey collected data. Findings/Results: Research has demonstrated that human resource management (HRM) practices, including job security, empowerment, training, and quality of work life, have a substantial influence on employee retention rates. Furthermore, job satisfaction emerges as another critical determinant of the duration employees choose to stay with their present employer. Conclusions: Furthermore, the results of the regression analysis indicate that there is a direct link between HRM practices and employee retention. However, this connection is significantly stronger when job satisfaction levels are initially increased. As a result, effective HRM practices have been shown to enhance employee satisfaction, leading to greater loyalty and commitment to the company. Originality/value (state of the art): This study aims to enhance our understanding of the relationships between human resource management (HRM) practices, employee satisfaction, and employee retention. While previous research on the connection between HRM practices and employee satisfaction is limited, this study is noteworthy for exploring the effects of four dimensions of HRM practices on employee satisfaction, and how this in turn impacts employee retention. [ABSTRACT FROM AUTHOR]

The presence of the COVID-19 pandemic has brought about an unusual global change. The impact of COVID-19 is not only limited to the health and social sectors, but also disrupts the global economy, including the hotel industry. This study aims to determine the effect of readiness to change, technology adoption and organizational culture that affect the intention to stay on hotel employees in Indonesia. This study uses a quantitative explanatory approach, namely research based on a theory or hypothesis that will be used to test a phenomenon that occurs. The population in this study were employees working in the hotel sector in Indonesia. A total of 207 employees were used as respondents in this study based on predetermined criteria. Data collection was carried out by online survey with 5 Likert scales. The results of the study indicate that readiness to change and organizational culture have a positive effect on the intention to stay, but the application of technology has a positive but not significant effect. While organizational culture mediates the effect of readiness to change into the intention to stay, the use of technology cannot mediate the relationship both. This means that the presence or absence of technology implementation does not affect an employee to stay in the company. These findings provide practical implications for hotel managers in making managerial decisions. [ABSTRACT FROM AUTHOR]

Climate change and environmental pollution are major global challenges that make environmental sustainability a high priority in the tourism industry. Hotels that implement green practices play an important role in promoting sustainable tourism by implementing policies and measures that protect and preserve the environment. This study examines the attitudes of hotel managers towards green practices, with the aim of understanding their impact on the development of sustainable tourism in the region. For this purpose, a survey was conducted that included 618 managers of 3-5 star hotels in the countries of the Western Balkans: Albania, Kosovo, North Macedonia, Montenegro, Bosnia and Herzegovina, and Serbia. Statistical tests applied to analyze differences in managers' attitudes included the Kruskal-Wallis test to identify general differences between groups. To find out which groups were different from each other, Dunn's method was used for post-hoc comparisons. The results reveal significant differences in the attitudes of managers regarding sustainable practices, highlighting the need for broader promotion and standardization of these practices across the region to support more successful sustainable tourism development. [ABSTRACT FROM AUTHOR]

The hotel sub-sector is fast implementing ESP to preserve the natural environment and meet the needs of green-conscious guests. In a developing country like Nigeria, hotel operators' knowledge of awareness and adoption of green practices is unknown. This study investigated the awareness level and adoption extent of ESP for energy reduction (ER), water conservation (WC) and waste minimisation (WM) using data from 130 managers in 20 LSH in Lagos, Nigeria. The data were subjected to descriptive analysis and the results revealed that participants were aware of and adopted ER, WM and WC practices in hotel buildings. However, the practices with the highest awareness and adoption levels are occupancy sensors, energy-saving bulbs, sorting of wastes and low-flush toilets. The least adopted practices were wind turbines, covering swimming pools and waste composting. Therefore, hotel managers' knowledge of green practices should be improved with a growing emphasis on ER practices in hotels. [ABSTRACT FROM AUTHOR]

This study investigated factors influencing customer loyalty in three-star hotels in Dodoma City, focusing on customer perceived value, brand trust, and service personalization. Qualitative data, collected through purposive sampling and thematically analyzed, revealed significant disparities in customer perceived value. A majority the participants expressed dissatisfaction with pricing and alignment of services, signaling areas for hotel service enhancement. Transparent communication and consistent service delivery emerged as crucial for fostering brand trust, while personalized experiences positively impacted customer loyalty, highlighting the importance of tailored amenities and attentive staff. Recognizing the importance of meeting customer expectations, hotels emphasize personalized services and clear communication to enhance satisfaction and loyalty. Additionally, quantitative data collected from 96 respondents using stratified random sampling and analyzed through multiple linear regressions indicated that neither customer perceived value nor brand trust significantly correlated with customer loyalty. This suggests that variations in these factors alone do not adequately explain changes in loyalty, hinting at a more unique and context-dependent relationship. However, a notable positive correlation was observed between service personalization and customer loyalty, indicating that improvements in personalization significantly influence higher levels of loyalty. Thus, hotels should focus on tailoring services and amenities to align with individual customer preferences and needs, thereby enhancing loyalty and fostering positive recommendations. Also, hotels should prioritize transparent pricing, consistent communication, and responsive customer engagement. The study provides fresh insights into customer loyalty dynamics within Dodoma City’s three-star hotel sector, offering valuable knowledge to aid hotel management in devising effective strategies to bolster customer loyalty. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study is to uncover the essential conditions for establishing a successful collaboration between the Fairmont Hotel (Makkah) staff and the senior management team to prepare for cocreating a future shared corporate vision. Design/methodology/approach: This study is an action research project involving senior managers of the Fairmont Hotel (Makkah) and EHL Hospitality Business School (Lausanne, Switzerland). Data were collected from 16 hotel staff members, covering functional/department managers, team leaders, operations supervisors and operational-level employees. Findings: This study uncovered a series of generic proposals made by the hotel staff, which are prerequisites/conditions for successful collaboration with senior management, to prepare for cocreating a future shared vision. Practical implications: In response to the staff's generic proposals, the senior management team proposed practical measures to support continued collaboration between hotel staff and the senior management team. These measures aim to maintain a collaborative approach centered on achieving future common goals and a shared vision to promote sustainable innovation in the services of the Fairmont Hotel (Makkah). Originality/value: This study is innovative in two respects. First, it demonstrates a strong willingness on the part of senior management and staff to collaborate less vertically, contrary to the cultural norm in Saudi Arabia, known for its strong hierarchical distance. Second, the mutual commitment to more horizontal collaboration is not typical of five-star hotels, which are traditionally vertical and hierarchical. [ABSTRACT FROM AUTHOR]

Purpose: Highly committed, motivated and engaged employees assure organizational success and competitiveness. The study aims to examine the association between human resource development (HRD) practices and employee engagement with organizational commitment as a mediating variable. Design/methodology/approach: Data were collected from 760 employees of 13 star-rated hotels comprising 5 (five-star) and 8 (four-star). The data supported the hypothesized relationships. Structural equation modeling was used to evaluate the proposed model and hypotheses. Construct validity and reliability were established through confirmatory factor analysis. Findings: The results indicate that HRD practices and affective commitment are significantly associated. HRD practices and continuance commitment were shown to be non-significantly associated. HRD practices and normative commitment were shown to be non-significantly associated. Employee engagement and organizational commitment are significantly associated. The results further show that organizational commitment mediates the association between HRD practices and employee engagement. Research limitations/implications: The generalizability of the findings will be constrained due to the research's hotel industry focus and cross sectional data. Practical implications: The study's findings will serve as valuable pointers for stakeholders and policymakers of the hotel industry in the adoption, design and implementation of proactive HRD interventions to keep highly engaged and committed employees for organizational competitiveness and sustainability. Originality/value: By evidencing empirically that organizational commitment mediates the nexus between HRD practices and employee engagement, the study extends the literature. [ABSTRACT FROM AUTHOR]

Background: This research examines the direct influence of green supply chain management (GSCM) on hotel competitiveness and the indirect impact through environmental performance (EP). The competition between enterprises in today's changing marketplace has significantly heightened. Therefore, identifying the factors that contribute to an enterprises' competitiveness has become more essential than it was previously. Methods: We adopted a pre-tested scale drawn from previous related studies and we were able to collect 430 forms from managers and department heads in Saudi Arabian hotels. Results: The study findings of the structural model by PLS-SEM revealed that environmental and economic GSCM had a considerable beneficial influence on hotel competitiveness. However, the social aspect of GSCM failed to have an extensive effect on hotel competitiveness. All three dimensions of GSCM have a substantial indirect influence on hotel competitiveness via EP. Conclusion: The study developed a complete model that integrates the elements of GSCM with EP and hotel competitiveness. The study presents numerous implications for hoteliers and academics. [ABSTRACT FROM AUTHOR]

This research examined the factors leading to burnout and job embeddedness, and consequently, to the quiet quitting intention among young hotel staff in China. These determinants included employee engagement, affective organizational commitment, quality of work life, and work overload. The data were gathered through an online survey and 585 valid responses were obtained. Partial least squares structural equation modeling (PLS-SEM) was applied to assess the connections. The results indicated that affective organizational commitment and quality of work life had a significant positive impact on job embeddedness, whereas employee engagement, affective organizational commitment, quality of work life, and work overload had a significant negative effect on job burnout. Additionally, higher levels of job burnout and lower levels of job embeddedness are associated with a greater quiet quitting intention among Gen Z staff in the Chinese hotel industry. For this reason, hotel management should emphasize employee engagement, affective organizational commitment, quality of work life, and maintaining a manageable workload to enhance job embeddedness and reduce job burnout and quiet quitting intention among Gen Z staff in the Chinese hotel industry. [ABSTRACT FROM AUTHOR]

AbstractAdvancing sustainable efforts in hotels, especially small and medium-sized enterprises (SMEs), is important for addressing environmental and social impacts and promoting long-term viability in the hospitality industry. This paper uses machine learning techniques to classify sustainable practices in SMEs. Analyzing data from Booking.com’s “Travel Sustainable Level” section, which includes 30 sustainability measures across five categories (waste, water, energy and greenhouse gases, nature, and destination and community), this study examines 19 factors affecting hotel sustainability. Non-linear machine learning models identify significant features: performance, star rating, size, group membership, and coastal location. These findings are validated through a model introducing ‘Levels of Commitment to Sustainability, “categorizing hotels based on their adherence to these measures”. Variables were more distinctly differentiated by commitment levels than Booking.com levels. Post-hoc analysis and expert interviews reveal insights into the least adopted sustainability measures and their perceived costs and benefits. This study introduces a novel classification approach for hotel sustainability, providing essential insights for effective sustainable hotel management. It highlights key factors influencing sustainability and emphasizes the significance of these factors for developing targeted strategies. Furthermore, this research contributes to a broader understanding of sustainability in hospitality, demonstrating the applicability of machine learning in evaluating sustainable practices. [ABSTRACT FROM AUTHOR]

The need for attractive and interactive Web Design is the dream of all service providers to get more customers. However, building the UI / UX Design requires software that can collaborate with the database, as well as having an interactive and attractive design, one of the software desired by Web Developers is Open-Source and can be developed for free and can be developed freely by the Web developer community. As developed here is using the Penpot App. In the Penpot App, we can build a Web design that is used as an easy display for web developers such as Layers and Assets. These layers talk about the appearance that will be used or the layout of some of the required components, while these Assets contain all Web components that can be dragged and dropped on the web layer that is being and will be built. Another component is Design and Prototype, these two components are to choose the right design as used to build the Hotel Website. In this Design we can use a Canvas background to determine the right color, hopefully with the UI/UX Designer use of Penpot can be perfect and follow the expectations of making the Hotel website, so that the percentage of visitors can increase by seeing the performance of the website built, other than UI/UX Designer. And administration system can use the Graphical User Interface Delphi by using the latest version. [ABSTRACT FROM AUTHOR]

Revenue management (RM) systems forecast demand and optimize prices to maximize a hotel's revenue. The RM function operates in coordination between a system and an analyst. Systems provide recommendations while analysts review the forecasts and prices to approve or make subjective adjustments. In many cases the recommendations are a "black box" with little insight regarding how recommendations are derived. This article proposes the k-Nearest Neighbor (k-NN) algorithm as a forecasting approach that can transition the "black box" to a "glass box." The benefits of the k-NN are discussed in detail and compared with neural networks. The analysis is conducted on 35 hotels in partnership with a leading RM service provider. The results indicate similar performance for both techniques, leading to an important discussion on model evaluation outside of accuracy. In particular, the article discusses some of the unique advantages k-NN provides for the RM discipline. [ABSTRACT FROM AUTHOR]

This Managerial Perspective considers the use of ChatGPT by hotels as a tool for replying to their property's online consumer-generated media postings. As readers would certainly know, ChatGPT is a free artificial intelligence software program designed to assist users with tasks requiring intelligence to perform. In this brief study, test participants were provided actual posted online TripAdvisor review comments along with the responses to these that had been posted by hotel management as well as a second response created by ChatGPT, with the request that the participant indicate which response was real and which was produced by the computer. A second request asked the participant to indicate which they felt was "better." The results suggest that ChatGPT does a relatively effective job of mimicking authentic responses. These findings, and the discussion of relevant theory, will be useful for hospitality industry managers and academics as they consider the future use of artificial intelligence software for performing this important albeit often tedious task. [ABSTRACT FROM AUTHOR]

The critical role of inclusion in organizations has been proposed in the hospitality industry; however, there is still limited scholarly attention given to leadership. This study was to investigate the role of hotel employees’ perceptions of inclusion (i.e. sense of belongingness and sense of uniqueness) for linking inclusive leadership and positive work outcomes (i.e. thriving at work and intention to stay). Five hundred eight responses were used for the data analysis, and the hypothesized relationships were tested using structural equation modeling. The results presented that inclusive leadership promotes employees’ perceptions of inclusion, sense of belongingness, and uniqueness. These perceptions, in turn, lead to thriving at work and intention to stay. The theoretical and practical implications of the findings were discussed further. [ABSTRACT FROM AUTHOR]

The individual design of competence development processes represents a challenging task for teachers. Competency frameworks can be a suitable pedagogical tool for this purpose. This article presents initial considerations for the design of competency framework based on the Hamburg Curriculum Strategy, using the example of the hotel industry. [ABSTRACT FROM AUTHOR]

Drawing on Conservation of Resources theory and the Job Demand–Resources model, this study investigates the emotional exhaustion of frontline supervisors—a critical labor force issue in the hospitality sector. The research empirically examines the network of relationships among leaders' coaching behaviors, work engagement, taking charge behaviors, and their effects on mitigating emotional exhaustion. The proposed hypotheses are tested using partial-least squares structural equation modeling to analyze data from 133 frontline supervisors from Malaysia's hotel sector. Frontline supervisors' perceptions of leaders' coaching behaviors do not directly offset their emotional exhaustion. However, being coached plays a key role in supporting frontline supervisors' work engagement and taking charge behaviors, consequently reducing their emotional exhaustion. This presents new insights for hospitality organizations to build human capital and support the capabilities and performance of their frontline supervisors, with ripple effects for organizational culture, employee performance and retention, service quality, and hotel performance. [ABSTRACT FROM AUTHOR]

This study investigates the relationships among hotel employees' resilience, job satisfaction, and work engagement. It also explores the mediating role of job satisfaction and the moderating role of hotel employees' work experience. The hypotheses are examined using data collected from 454 employees working in 4- and 5-star hotels in major cities in Thailand, including Bangkok, Pattaya, and Phuket. Findings highlight the significant effect of resilience on the job satisfaction and work engagement of employees. Job satisfaction is confirmed as a mediator, while work experience is a moderator that increases the influence of resilience on the job satisfaction of senior hotel employees. The discussions and implications of the research findings are presented. [ABSTRACT FROM AUTHOR]

The research aims to unearth the influence of major factors of Indoor(Green Spaces and Green Ambient Atmospherics) and Outdoor Green Atmospherics on employee well-being in Indian 5-star hotels. Responses were obtained from 328 employees in the Indian tourism sector using a non-probabilistic purposive sampling method. A partial least-square structural equation modeling (PLS-SEM) was applied for the analysis. The findings revealed that green indoor and outdoor atmospherics have a significant positive contribution toward the well-being and enhanced work environment among the workforce with work stress being a significantly negative mediator. The findings contribute to the existing studies as it empirically verify the hypothesized relationships. [ABSTRACT FROM AUTHOR]

Motivation is extremely important in hotels that offer labor-intensive services. Motivation is negatively affected by many human resource management practices, one of which is cronyism, the application consisting of unfair recruitment, transaction, promotion and wage elements in organizations. The aim of this study was to measure the effect of the perception of cronyism in hotels on employee motivation. In addition, this study also aimed to determine whether cronyism and motivation perceptions were linked and if the effects of cronyism on motivation differed in resort hotels and city hotels. Within this context, resort and city hotels located in the cities of İstanbul and Antalya in Turkey were determined as the application areas. The data were collected from the employees working in these hotels by using the survey technique. As a result, a total of 993 questionnaire were obtained. According to the findings of the study, which was analyzed using a statistical package program, the perception of cronyism from resort hotels to city hotels decreased, while motivation increased. In addition, three different cronyism dimensions, namely transaction, (recruitment and promotion) and wage were determined and it was found that they all negatively affected motivation. Additionally, it was concluded that cronyism's effects on motivation did not differ between resort and city hotels. [ABSTRACT FROM AUTHOR]

The information obtained from customers' feedback can help hotel managers improve their provided services in a targeted manner according to customers' expectations. Besides, other customers consider online hotel scores an efficient tool for quickly evaluating the quality of hotels' services. Therefore, a higher online score indicates customer satisfaction and would lead to more bookings, price acceptance, and higher financial performance. In this article, we extracted the shortcomings related to hotel attributes utilizing a novel methodology that comprises machine learning algorithms, text mining, and a combination of customers' comments and scores. Then we examined the quantitative effect of fixing these problems on hotels' online scores. Furthermore, considering the origin of the problems, the cost required for fixing them, and the quantitative effect of solving them on improving the hotels' online scores, we provided some prescriptions for hotel managers as the last phase of business analytics. This model and its resulting prescriptions can be used to increase hotels' online scores significantly by improving service quality at the lowest cost. Finally, to describe the most important attributes, we used The Nordic European School of thought and classified them based on the technical and functional dimensions of Grönroos' service quality model. [ABSTRACT FROM AUTHOR]

Previous studies have explored the effects of each dark triad trait (narcissism, psychopathy, and Machiavellianism) on supervisor incivility, job satisfaction, and productivity. However, little is known about how dark triad traits affect depersonalization and job involvement via workplace incivility in the hospitality sector through the conservation of resources theory lens. Involving 603 hotel employees in Greater Cairo using a time-lag approach, the partial least squares (PLS) findings indicate that dark triad traits positively and significantly predict workplace incivility. Workplace incivility negatively and positively affects job involvement and employee depersonalization. Workplace incivility partially mediates the indirect linkages of dark triad traits with job involvement and employee depersonalization. This study presents significant theoretical and managerial implications for academics and practitioners in the hotel industry. [ABSTRACT FROM AUTHOR]

Copyright of Selcuk University Social Sciences Institute Journal is the property of Selcuk University Social Sciences Institute Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Tourism & Management Studies is the property of Escola Superior de Gestao, Hotelaria e Turismo, Universidade do Algarve and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research paper delves into the diverse leadership styles adopted by hotel managers and their impact on organizational success. By synthesizing existing literature and conducting interviews with industry professionals, we aim to provide a comprehensive understanding of the leadership landscape in the hotel management sector. This study conducts a comprehensive analysis of leadership styles in the context of hotel management, aiming to shed light on the diverse approaches utilized by leaders within this dynamic sector. Effective leadership is crucial in the hospitality industry, where service excellence and guest satisfaction are paramount. However, the nuances of leadership within hotel management have received limited attention in existing literature. Drawing on a combination of theoretical frameworks, empirical research, and industry insights, this research explores the manifestations and impacts of different leadership styles in hotel environments. Through qualitative and quantitative methods, including surveys, interviews, and case analyses, the study captures the multifaceted nature of leadership practices prevalent in the hotel industry. Key objectives include identifying prevalent leadership styles, understanding their effectiveness and challenges, analyzing their impact on organizational outcomes and employee dynamics, and offering recommendations for enhancing leadership effectiveness within hotel management contexts. The study engages with both leaders and employees to gain holistic perspectives on leadership dynamics and their implications. By filling a critical gap in the literature and providing actionable insights, this research aims to empower hoteliers, managers, and industry stakeholders to optimize leadership practices, foster organizational resilience, and drive sustainable growth within the hospitality sector. The findings contribute to advancing both theoretical understanding and practical application of leadership in hotel management. [ABSTRACT FROM AUTHOR]

Online hotel reviews provide a vital information source for customers to select an optimal hotel, but a large amount of vague and unstructured information increases the difficulty of decision-making. From the perspective of customers' risk attitudes, this paper proposes a novel fuzzy decision support model for hotel selection based on online reviews. Firstly, the useful information from online reviews is extracted by attribute extraction and sentiment analysis, and then this information is aggregated into the Probabilistic Linguistic Term Set (PLTS) by considering the weight of each review. Secondly, the improved linguistic scale functions are constructed from the perspective of customers' risk attitude to convert PLTS into quantitative information. Thirdly, an integrated attribute weighting method is presented based on objective weights of the statistical measure and subjective weights of the Analytic Hierarchy Process (AHP) technique. Fourthly, an extended Combinative Distance-based Assessment (CODAS) method is developed to evaluate the performances of hotels. The effectiveness of the proposed model is verified by the practical case from TripAdvisor.com and the comparative analysis with the existing methods. [ABSTRACT FROM AUTHOR]

The high turnover rate of employees is one of the core problems of human resource management (HRM) in the hotel industry. We aim to propose a fresh perspective on hotel HRM by examining the impact of HRM system strength on employees' turnover intentions from a motivational process perspective. Introducing thriving at work as a mediator, we argue that employees' perceived HRM system strength not only provides a basis for rational judgment but also elicits affective evaluation through thriving at work to reduce turnover intention. Grit, a motivation‐related personality trait, is also considered a moderator. Data from 420 Chinese hotel employees showed that perceived HRM system strength (distinctiveness, consistency, and consensus) reduced turnover intention. Thriving at work partially mediated the relationship, while employee grit moderated the link between HRM strength and thriving. The theoretical and practical implications are discussed. [ABSTRACT FROM AUTHOR]

The aim of the paper is to study the complex system of inventory management used in star rated hotels and emphasis is on whether the inventory management cycle varies depending on the star category of the hotel. The aim of the study is to expand the domain of managing inventory in hotels in relation with information technology and environmental sustainability. The paper used structured interviews and a Likert scale questionnaire for descriptive research. This research uses Proportionate Stratified Random sampling to choose all five, four, and three-star hotels in the first stage and randomly select Manager and Associate level personnel to complete the questionnaire. To supplement the standardised questionnaire, executive housekeepers were interviewed for their experience. The inventory management cycle involves various stages such as budgeting, purchasing, storing, distribution, operations, and controls. This study examines the inventory management practices in three different categories of hotels, namely, five-star, four-star, and three-star hotels. The results of the study point out that there is no significant difference in inventory management practices among these hotels, irrespective of their star category. The paper includes implications for the development of a competent inventory management system in hotels irrespective of their star rating. [ABSTRACT FROM AUTHOR]

Although developing a green supply chain is a topic of growing interest in the hotel industry, research on hospitality green supply chain management (GSCM) is limited. This study investigates the effect of internal and external measures of GSCM on environmental cost reduction, and how environmental cost reduction improves the supply chain performance with the mediating role of agility and resilience of a green supply chain. Data were collected from 370 employees of the top-rated hotels in Tehran, Iran, and analyzed using structural equation modelling in SmartPLS software. The findings revealed that internal and external measures of green supply chain management have a positive and significant effect on the environmental cost reduction of hotels. The reduction in environmental costs directly affected the variables of green supply chain agility, green supply chain resilience and green supply chain performance. The findings also confirmed the mediating role of green supply chain agility and resilience between environmental cost reduction and green supply chain performance. Overall, the study reinforces that addressing environmental measures in the hotel industry could have favourable consequences for hotels to improve supply chain performance. [ABSTRACT FROM AUTHOR]

As the hotel sector is accountable for negative environmental impact and there is a rise in Indian hotels adopting the mission of environmental sustainability, it is the need of the hour to study in depth the voluntary discretionary behaviors of employees, namely Organization citizenship behaviours for the environment (OCBEs), which play a vital role in the successful implementation of hotels' environmental efforts. In order to explore the determinants of employees' OCBEs, a survey was conducted among 522 employees belonging to eight premium hotels with strong environmental policy. The result validates the positive relationship between Green organizational climate (GOC) and employees' OCBEs. It also reveals that green organizational climate is positively related to employees' environmental commitment. The findings of the study confirm that employees' environmental commitment and perceived behavioral control are positively related to OCBEs. This study proves the mediating role of employee's environmental commitment in the relationship between green organizational climate and their OCBEs. It also validates the moderating role of employees' perceived behavioral control. This study elucidates the determinants of employees' OCBEs and provides managerial implications for the hotel management which guide them in their journey of responsible luxury. [ABSTRACT FROM AUTHOR]

PURPOSE: The study is comparative, comparing sustainable practices and approaches in two hotels to better understand different management approaches. The study's design provides valuable insights into the topic of sustainability practices in the hotel industry, and the results are analyzed and discussed in the context of existing academic knowledge on the issue. METHODOLOGY: The goal of the selection process was to find information-rich cases. After conducting initial online research, two four-star hotels in the same regional capital city in the Czech Republic were intentionally chosen. These hotels are direct competitors and have very similar target customers. To collect data, the authors conducted two separate semi-structured, indepth interviews with the CEOs of both hotels, as well as observations in both establishments and additional interviews with staff. The interview protocol, which is innovative and newly assembled, was added to ensure the case study's reliability and enable future comparisons. A comprehensive criterion table methodically presents the research outcomes. FINDINGS: Besides the list of sustainability practices applied in the hotels under study, the authors described two distinct management approaches. The first approach takes a broad perspective, considering all aspects of sustainability and incorporating it as a fundamental part of the company's vision. In contrast, the second approach focuses narrowly on cost savings and profit generation. The form of business is the critical factor responsible for the difference in managerial approach. Interestingly, the study suggested that hotels belonging to large chains (and stock companies) may be more compelled to adopt sustainability practices and may have more established sustainability programs than independent hotels. IMPLICATIONS: In light of previous literature, the findings of this case study provide valuable theoretical contributions to managerial approaches to sustainability programmes, sustainability reporting, transparency, and more. Additionally, the newly assembled interview protocol is an innovative and important foundation for future research. The study also uncovers significant new barriers to the adoption of sustainability practices. From a managerial perspective, this study offers a comprehensive overview of hotels' sustainability practices and serves as a practical list of potential sustainable practices for hotels to consider. Finally, the conclusion provides suggestions for future research that can further advance sustainable practices in the hotel industry. ORIGINALITY AND VALUE: The study's significance stems from a thorough analysis of prior literature and conducting additional research in a new setting, providing a unique perspective on the topic of hotel sustainability within a specific area. The case study approach allowed for an in-depth examination of the selected cases, with attention to detail. The methodology and public interview protocol offer the potential for comparable studies in other regions to be conducted and compared in the future. [ABSTRACT FROM AUTHOR]

PURPOSE: This study explores the relationship between the resilience of the hotel industry (an underdeveloped concept) and the factors that support the development of this industry. It examines whether the resilience of the hotel industry varies regionally and whether it is influenced either by the characteristics of the hotel industry or by regional economic conditions. The study focuses on the COVID-19 pandemic, which particularly hit the hotel industry. METHODOLOGY: The clustering method is used to identify regions in Poland with similar pre-pandemic hotel industry development are identified. Secondly, Potthoff's analysis and Kruskal-Wallis tests with Dunn's tests are used respectively to identify variations in the resilience responses of the industry in different regions and to examine the antecedents of these variations. FINDINGS: The data collected indicate variations between clusters in terms of resilience response. Not all factors that support the development of the hotel industry in a particular region are equally conducive to its resilience. Our study shows that the pandemic was not an isolated or unique event but rather a catalyst that brought long-standing issues for the hotel and tourism sector. IMPLICATIONS FOR THEORY AND PRACTICE: This study contributes to the development of resilience theory by providing evidence-based arguments for separating the domains of resilience and development and for a more granular exploration of the trade-offs between them. From the perspective of the hotel industry, insights into narrowly channeled agglomeration externalities during a crisis could inform strategic decisions regarding the location of hotel investments, the value proposition created, and business model diversification. Therefore, there is a need for more resilient crisis management strategies that can be applied across the tourism sector. These strategies should encompass effective supply chain management and a robust framework for labor security. ORIGINALITY AND VALUE: The findings suggest that hotel industry development factors, which include both industry characteristics and regionally shaped economic conditions, provide mixed support for the resilience of this industry. The study revealed clear tensions between development and resilience impacts by highlighting existing trade-offs. Focusing attention on trade-off tensions advances both the conceptual validity and application potential. Although the present study was defined for the specific circumstances of the hotel industry, this approach can be replicated in different industries that are components of the supply chain of the tourism market and its value chain.. [ABSTRACT FROM AUTHOR]

PURPOSE: In reality, service failures are inevitable. However, poor service recovery can decrease customer trust and exacerbate customer dissatisfaction. Previous studies have focused on service failure types, reasons for failure, and successful recovery actions from the customers' perspective. Accordingly, this study aims to present a different view by investigating the factors that could improve hotel recovery performance from the employees' perspective. Therefore, a model was developed to study the influence of employees' voice, tacit knowledge sharing, and employee innovation on service recovery performance. METHODOLOGY: This quantitative study used an online survey to gather data from employees in the hotel industry in Jordan. A total of 214 valid responses were obtained. Participants were targeted randomly, mainly through Facebook groups for hotel employees. PLS-SEM (Partial Least Squares Structural Equation Modeling) was employed in this research to analyze the data using Smart PLS 3 software. FINDINGS: The results indicated that employee voice is positively associated with tacit knowledge sharing. Furthermore, it was found that tacit knowledge sharing is positively related to employee innovation. The findings demonstrated that tacit knowledge plays a partial mediating role in the association between employee voice and employee innovation. Additionally, it was discovered that employee innovation has a positive association with service recovery performance. Finally, the results indicate that employee innovation partially mediates the relationship between tacit knowledge and service recovery performance. IMPLICATIONS: Hoteliers are suggested to create a supportive work climate where employees can express their thoughts, ideas, and concerns without fear of retribution. Furthermore, hotel managers are advised to establish clear expectations for employees regarding the significance of their opinions and insights, and recognize and reward innovative ideas that can hopefully enhance hotels' performance. ORIGINALITY AND VALUE: This research provides new insights and contributes to the understanding of the role of employee voice, tacit knowledge sharing, and employee innovation in enhancing service recovery performance, particularly in a context that has received little attention from researchers, which is the hotel sector, and in a developing country, Jordan. Compared to past studies, this study offers a model that demonstrates how to leverage service recovery efforts in hotels by illustrating structured relationships between employee voice and service recovery performance through the mediation of tacit knowledge sharing and employee innovation. [ABSTRACT FROM AUTHOR]

PURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term hotel growth, has been largely overlooked in the hospitality resilience literature. Therefore, this paper aims to address the research gap by identifying the configuration of factors that constitute sustainable hotel resilience, leading to the growth of selected hotels operating in Poland. METHODOLOGY: Data for analysis were obtained from surveys conducted with 120 managers of one- and two-star hotels. A fuzzy-set qualitative comparative analysis (fsQCA) was chosen to achieve the goal, which belongs to the group of configurational analysis methods. FINDINGS: Due to the asymmetric nature of the method, the analysis reveals configurations of factors leading to high hotel growth and those leading to low growth. In both cases, two such factor configurations were obtained. For high levels of hotel growth, it was found that maintaining a high level of three factors simultaneously, namely employee resilience, CSR activities and leadership resilience or CSR activities, team resilience and leadership resilience, provided sufficient conditions. For low levels of growth, fsQCA indicated sufficient conditions in the form of a low level of CSR activities and leadership resilience or a low level of employee resilience and team resilience. These findings emphasize the role of combining different factors to improve hotel growth. IMPLICATIONS: The research contributes to the literature on resilience in the hospitality industry by developing a new theoretical perspective on the complex nature of combinations of factors that contribute to sustainable hotel resilience, leading to both high and low growth. The research results also provide significant implications for entrepreneurs and managers, indicating the role of different combinations of factors in determining hotel growth. ORIGINALITY AND VALUE: The knowledge regarding sustainable hotel resilience is still insufficient. The study identified the best combinations of factors (both internal and external) that constitute sustainable hotel resilience, which may be vital for hotel growth. [ABSTRACT FROM AUTHOR]