Input inefficiencies in the hotel industry. A non-radial directional performance measurement.

This paper investigates the inefficiencies of inputs in the hotel industry. To do this, we apply the weighted Russell directional distance model (Barros et al., 2012; Chen et al., 2014) considering an input-oriented approach. This model allows to obtain not only aggregate inefficiency measures, but also their components. In a second stage, we analyze the individual and overall efficiency measures considering several factors in a truncated Bayesian Tobit regression. The empirical analysis is based on the hotel sector of two mature Spanish destinations (the Canary and Balearic Islands). Results show that although hotels located in both regions obtain high efficiency levels, they are notably inefficient in terms of capital costs management. Furthermore, overall results show that Canarian hotels are less efficient than Balearic hotels in the management of all inputs. Finally, the type of chain and location variables appear to affect the overall and individual efficiency scores obtained by Canarian hotels. [ABSTRACT FROM AUTHOR]