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Before it even arrives, Microsoft's Plato is changing the buying equation for business intelligence software. Here's what IT managers need to know. That could be a metaphor for OLAP. Until […]

As recently as three years ago the help desk at Autodesk Inc. was in need of, well, help. Dissatisfaction with the operation was high among Autodesk employees -- not surprising […]

Software Magazine's editors elected a dozen companies from the Software 500 deemed noteworthy in their market segments in 1997. In addition to the selection of Charles Wang and Computer Associates […]

After five happy years the relationship began to sour. Increasingly frequent disputes, marked by recriminations and finger-pointing, spawned ever-deeper mistrust. Finding common ground became all but impossible. Finally, with their […]

Pam Angelucci works for Georgia-Pacific Corp.'s central information resource operation at its Atlanta headquarters. So why does she spend so much time at pulp plants and container board factories in […]

As Microsoft wades deeper into the enterprise, it is offering the kinds of service levels that IBM was once legendary for. Trouble is, Microsoft is highly selective about who gets […]

Whatever happened to 'the customer is always right?' Perhaps they never were in the software world. In the days of the mainframe and minicomputer, vendors handed licensing contracts to buyers […]

If recent activity is any indication, the trading of components IS departments ready for this new business model? With trail-leading the way, other industries may soon fall into step. As […]

New technologies, more users, and new responsibilities are forcing many organizations to reorganize their ser-support teams Willamette Industries Inc. once had an in-house, five-person help desk that, frankly, often wasn't […]

In 1994 the big got bigger and the small, well, got bought. From defense company mega-mergers to the insatiable acquisition appetites of Arrow Electronics Inc. (Melville, NY) and Computer Associates […]

Is this the year that Unix makes a breakthrough to the desktop? Suppliers of desktop Unix point to some impressive advances during the past six months: * Six major players […]

The computer industry is littered with failed mergers and acquisitions: The union of Burroughs and Sperry into Unisys Corp. failed to meet expectations; IBM gave up and sold off Rolm; […]

Not satisfied with having conquered the desktop, Microsoft Corp. now wants to win the market for enterprise-wide computing systems--and it is gambling that its Windows NT next-generation operating system is […]

A little crisis can be good for the soul-or for your business. It's what gets the blood flowing and prompts the required sense of urgency to tackle difficult tasks. AT&T […]

Ask any electronics company executive whether his customers are satisfied, and you are likely to get the response, 'Well, they still buy our products.' Some may even add, 'and they […]

The ban on ozone-depleting chemicals for electronics assembly is still three years off, but dawdlers may face costly consequences Waiting could cost you your business. When cleaning solvents containing chlorofluorocarbons […]

Is software development an art or a process? Ask a dozen people in the computer industry and you'll get a dozen different answers, but nearly all agree on one point: […]

Executives of computer manufacturers are eagerly searching for dance partners at the booming systems integration party. OEMs must learn some pretty intricate steps if they want to avoid tripping--they have […]

DURING THE PAST fews years, average gross margins at U.S. pharmaceutical companies have run 70% or higher, nearly twice the rate for semiconductor companies. Why the difference? The drug industry […]

The U.S. patent system is singularly American: It emphasizes protection of individuals' rights, but it also makes litigation hard to avoid. Unlike nearly every other country, which awards patents to […]

The computer industry is rapidly becoming more and more fragmented, and for Sun Microsystems Inc., that spells opportunity. As a result, the workstation manufacturer enters 1992 doing a little fragmenting […]

After years of producing PC clones, low-capacity DRAMs, and chips for electronic toys, Taiwan's electronics industry is being wrenched by change. Like Japan in the 1970s, Taiwan R.O.C. (Republic of […]

As downturns go, this one has been the most confusing in memory. The recession seems to have taken on a life of its own as it hopscotches the globe and […]

When Convex Corp.'s Terry Rock asked his managers to find companies that Convex could use as role models, he was astonished when his site facilities manager announced, 'I'm going to […]

One of the most famous rallying cries of the 1960s was 'Power to the people!' For electronics companies wrestling with product development, the cry today is fast becoming 'Power to […]

To top-tier managers, the process of product development is often a black box. For these managers, the question becomes one of tracking the progress of development projects in terms of […]

During the 1970s and early 1980s, the U.S. electronics industry ceded a critical advantage to Japan when American companies proved to be too slow in adopting just-in-time, continuous improvement, and […]