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Disability employment has an impact on the emotions and work perception of hotel employees. This study examined their perceptions and understanding toward disability employment by comparing the varied perceptions on different work levels. It further analyzed employee perception of disability employment on organizational commitment and job satisfaction and the mediating role of emotions. A field study was conducted with 142 participants who worked in international hotels in Hong Kong. The results revealed that employee perception toward disability employment partially differs among various hotel work-level positions, and is partially related to their organizational commitment and overall job satisfaction through four specific emotions. [ABSTRACT FROM AUTHOR]

This study examines the productivity of room attendants in a hotel housekeeping department by using the input and output (IO) approach and explores the influence of customer market segments and room types on employee productivity. Using the qualitative approaches of direct observation and in-depth interviews, time checks for 22 guestrooms were directly observed in terms of hotel room cleaning procedures. Interview results indicated that 18 room attendants had received proper training. However, the room attendants encountered many obstacles during their daily operations, such as long waiting times for linens, thereby negatively affecting their productivity. Customer segmentation and room type also resulted in additional time required for room cleaning. Previous theoretical contributions and future managerial implications are also discussed. [ABSTRACT FROM AUTHOR]

Scholars and practitioners have suggested that disability inclusiveness is a promising employment strategy in response to the shrinking labor force facing the hospitality industry. In understanding the merits and concern of disability employment in the Asian context, the current study was conducted to explore this issue both from the perspective of managers and frontline employees, and identify the unexplored perception gap between managerial and frontline employees regarding disability employment. In this study, a qualitative investigation was conducted, consisting semi-structured in-depth interviews and focus groups with managers and frontline employees who were working or would work with persons with disabilities (PWDs) in hotel. This paper suggested possible solutions to minimize the barriers to disability employment and provide important recommendations for managing the disability inclusion program. [ABSTRACT FROM AUTHOR]