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Purpose: This study aims to examine the role of shared leadership (SL) practices in improving team performance (TP) in health-care producer organizations by mediating the roles of intellectual capital (IC) and team learning (TL). Design/methodology/approach: Conceptual model was proposed using social learning theory and resource-based view theory. The structured questionnaire was administered to respondents of Pakistani health-care producer organizations using a cross-sectional approach. Data was collected from 23 team leaders and 203 team members from 23 different teams. PLS-structural equation modeling was applied to SmartPLS 3.2.9. Findings: The findings revealed that SL and IC are positively associated with TP, while TL has no association with TP. Further, SL is positively associated with IC and TL. This study also found that IC significantly mediates between SL and TP. Still, no mediating role of TL between SL and TP was found. Practical implications: The findings suggest health-care producer organizations adopt shared leader practices where team members are given a say in decision-making to boost their morale, leading to effective TP. Originality/value: The conceptual model was created using social learning and resource-based view theories. This is an early attempt to examine the role of SL in health-care producer organizations.

This paper explores the impact of hotel service attributes on customer advocacy through the lens of customer retention. This empirical research also assessed the moderation role of brand resonance, which integrates attribution theory, service-dominant logic, and trust transfer theory as significant theoretical contributions. Findings showed that hotel customer retention partially mediated the linkage between hotel service attributes and customer advocacy. Furthermore, band resonance strengthened the linkage of hotel service attributes with customer retention. Managers should remember that brands and hotel services should integrate as operant resources to affect customers. This paper conceptualizes hotels’ brand resonance as a critical driver to leverage hotel service attributes by adopting service-dominant logic. [ABSTRACT FROM AUTHOR]

Innovation in the Information and Communication Technology (ICT) sector is critical for organizational growth and societal sustainability. However, the innovation capabilities of developing countries, particularly in the ICT sector, remain underexplored. This study is aimed at assessing the perceptions of senior leadership within Pakistan's ICT sector to identify the factors contributing to the limited scope of innovation. Through qualitative interviews with senior leaders from various ICT organizations, this research explores their views on the definition, types, and driving factors of innovation. Most interview participants reported that the major type of innovation practiced at the ICT sector of Pakistan is "product," the level is "partial replication," and the major driving source is "factors external to the organization." Based on these insights, we developed an innovation readiness framework (IRF) to help organizations enhance their innovation capacity. IRF is expected to provide actionable strategies for organizations to assess their current innovation practices, identify gaps, and adopt a structured approach to enhance both product development and operational processes. By addressing sector‐specific challenges such as limited resources and regulatory barriers, the IRF is aimed at empowering organizations to move from replication to more original, impactful innovations. Hence, implementing this framework is expected to improve the sector's competitiveness, drive sustainable growth, and contribute meaningfully to societal advancement by aligning with broader development goals. [ABSTRACT FROM AUTHOR]

The complexities of online brand advocacy (OBA) were investigated using social exchange theory. Recognizing the need to understand better the psychological antecedents influencing OBA, this research examines the interaction of e-commerce website assistance, self-presentation, hedonic value, and OBA. Data was gathered from consumers of e-commerce websites (i.e. AliExpress, Rakuten, and Amazon). The multigroup analysis findings show that e-commerce website assistance, self-presentation, and hedonic value positively influence OBA. Moreover, the nexus between self-presentation and OBA was positively affected by the hedonic value. This paper aims to comprehensively understand the psychological and rational motivations driving OBA behaviors, contributing to the theoretical foundations of consumer behaviors in e-commerce domains. Findings are expected to provide valuable insights for marketers and academics, guiding strategies to foster positive consumer–brand relationships in the ever-changing landscapes of online commerce. [ABSTRACT FROM AUTHOR]

This study comprehensively and systematically reviews and integrates the prior literature on the role of tourists' psychographic profiles and elucidates the antecedents, consequences, and intervening factors influencing tourist destination selection and satisfaction. The Dimensions Research Database was used to search for relevant studies. A co-word analysis of 465 articles revealed three significant clusters of keywords, highlighting key themes in tourist psychographics and destination selection. Results indicate that tourist psychographic attributes (i.e. Demographics, motivation, values, attitude, and interest) influence destination image formation and tourist satisfaction. The study offers the Tourist Psychographics-Destination Image-Satisfaction Model (TPDIS Model), a comprehensive conceptual model, as further research agenda for exploring destination-specific tourist profiling and destination image perception to achieve tourism satisfaction. [ABSTRACT FROM AUTHOR]

This study investigated the rise of implantable or cyborg technologies, also known as insideables, which offer the potential to improve health‐related conditions and enhance the capabilities of healthy individuals. This research focused on the acceptance of insideables among university students in Spain, utilizing the unified theory of acceptance and use of technology (UTAUT) framework along with analytical tools such as partial least squares structural equation modelling (PLS‐SEM) and fuzzy set qualitative comparative analysis (fsQCA). The PLS‐SEM analysis revealed that factors such as performance expectancy, effort expectancy, and social influence positively influenced the intention to use insideables. However, the fsQCA revealed that no single variable is a necessary condition for explaining technology acceptance or rejection. Instead, a combination of constructs is needed to understand both intention to use and rejection. Configurational analysis emphasized the importance of factors such as performance expectancy, social influence, and hedonic motivation in explaining technology acceptance, whereas effort expectancy and perceived risk were less conclusive in their impact on behavioral intention. Moreover, the research revealed that the configurations related to the acceptance and rejection of insideables are asymmetrical. This study sheds light on the complex dynamics of implantable technology acceptance and provides valuable insights into the factors influencing its adoption. From a theoretical perspective, the sequential use of both correlational and configurational methods within the UTAUT framework allows us to gain a deeper understanding of the reasons behind the adoption of emerging technology rather than using only one data analysis methodology. [ABSTRACT FROM AUTHOR]

Underpinned by health belief model and service recovery theory, this paper investigates the role of workplace health measures (WHMs) in hotel activity recovery (i.e. service recovery performance and financial performance). This paper also explores the mediation roles of perceived self-efficacy (PSE), perceived well-being (PWB), and internal service quality (ISQ). Multilevel data was collected from 766 respondents at the individual level and 532 respondents at the organizational level in Egyptian five-star hotels. WarpPLS findings show that WHMs significantly affect PSE and PWB. Moreover, PSE, PWB, and ISQ were partially mediated. Lastly, this paper's theoretical and practical implications in the hotel context are discussed. [ABSTRACT FROM AUTHOR]

Conversational agents (CAs) are effective tools for health behavior change, yet little research investigates the mechanisms through which they work. Following the Computer as Social Actors (CASA) paradigm, we suggest that agents are perceived as human‐like actors and hence influence behavior much as human coaches might. As such, agents should be designed to resemble ideal interaction patterns, for example, by resembling their users. In this registered report, we evaluated this paradigm by testing the impact of customization on similarity and reciprocity, which in turn were hypothesized to improve perceptions of the agent and compliance with the agent's recommendations to complete a cognitive training exercise. In an online study, 2437 participants were randomly assigned to one of two surface‐level CA customization conditions (present/absent) and to one of two deep‐level CA customization conditions (present/absent) in a between‐subject experimental design. As part of a conversation flow with a CA, participants assigned to the present surface‐ and/or deep‐level customization conditions were able to choose their preferred CA based on the four personality summaries and/or choose their CA's gender (male/female/agender robotic), avatar (choice between seven avatars corresponding to the chosen gender), and name. While the ability to customize increased similarity to the user and the perceptions of customizability, our findings show that customization did not impact experience or compliance. However, the perceived customizability of the agent was linked to increases in the likeability and usefulness of the agent. We conclude that our work finds no negative effects of customization; yet, its impact on the relationship between the agent and its user is complex and can benefit from more research as merited by its applicability to public health. As aging and ill populations increase the burden on health systems worldwide, CAs have the potential to transform the landscape of accessible care. [ABSTRACT FROM AUTHOR]

Envy has garnered considerable attention in hospitality since emotions are crucial in understanding how individuals behave within an organization. However, research has failed to establish a link between envy and psychological detachment in coastline hotels. Our study investigates the effect of coworker envy on service sabotage through psychological detachment as a mediating factor and perceived employability and self-performance as moderators. Data were collected from 637 employees at three-star coastline hotels using a time-lagged approach. The SmartPLS results revealed that psychological detachment was partially mediated. Finally, employee performance strengthened the positive connection between psychological detachment and service sabotage conduct. Our study offers academics and hotel industry professionals significant insights into the coastal hotel sector. [ABSTRACT FROM AUTHOR]

Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms marketing their services and products through electronic word of mouth (eWOM) on these hotel booking websites continues to grow. Despite its importance, there has been little research on how guests interact with information to increase eWOM. This paper creates a new scale for assessing guest interaction with Meituan.com information to fill this void. To this end, a three-step mixed-methods approach using open-ended surveys and published relevant research is used. Data were gathered from 440 hotel guests in Taiwan, China, and Hong Kong. Using SmartPLS 4, confirmatory factor analysis revealed 33 final items for the new scale. This paper significantly contributes to potential guest behavior by creating and confirming this new scale in the hospitality context. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to explore the role of perceived organizational injustice (POI) leading to workplace conflict in determining organizational performance (OP) among healthcare employees. This paper also examines the serial mediating effects of moral disengagement (MD) and knowledge hiding (KH). Design/methodology/approach: In all, 244 public and private hospital employees in Pakistan provided the data set. Findings: According to partial least squares-structural equation modeling findings, the negative association between POI and OP was serially mediated by KH and MD. The recovery process underlying the linkage between POI and OP is tested and highlighted in this paper as a first step in unraveling it. Research limitations/implications: The findings highlight the significance of taking moral and KH models into account when attempting to understand the moral cognitive processes that employees go through when they see injustice. Organizations should guarantee the equitable distribution of incentives and resources, as distributive and procedural justices are concerned with organizations. Originality/value: By directing actions meant to prevent MD and KH, the findings may potentially inspire new, more focused treatments to safeguard patient safety and avoid losses in the healthcare industry. One way to reduce unethical conduct and MD is to have people declare or agree to a code of ethics. [ABSTRACT FROM AUTHOR]

Social media technologies (SMTs), online brand communities, and social customer relationship management (SCRM) Capabilities play an indispensable role in the engagement and loyalty-building of university students to achieve a sustainable university reputation. This study provides pioneering input for higher education institutions (HEIs) by developing a new integrated SCRM model through self-congruity or self-congruence theory, which examines SMTs Use, online brand communities, SCRM Capabilities, customer engagement, customer loyalty, and university reputation. Using cross-sectional data from 400 students from Pakistani public universities, structure equation modeling applies to Smart PLS 3.2.7. Results indicate that all hypotheses have significant positive relationships, except SMTs use found insignificant with university reputation. Also, SCRM Capabilities mediate between SMTs use and university reputation, while customer engagement mediates between online brand communities and customer loyalty. This study indirectly supports public HEIs sustainability. Further, these findings contribute new knowledge to literature and theory. [ABSTRACT FROM AUTHOR]

Stakeholder tourism development has revolved around the sustainable branding concept and brand engagement challenges. Addressing concerns on branding and sustainability, this study aims to investigate the stakeholder destination image (socioenvironment, infrastructure, natural and cultural resources, and pleasant atmosphere) impact on destination brand (brand meaning, presented brand, brand awareness, and brand equity) with the mediating role of stakeholder brand engagement (behavioral, affective and cognitive). We draw on the self-congruity theory to develop hypotheses and collect data from different stakeholder groups (local people, visitors, and entrepreneurs) (N = 350). Structural equation modeling with second-order analysis was undertaken using SmartPLS 3.3.9. Our results show the significance of stakeholder destination image in positively building destination brand. The results also showed that stakeholder brand engagement partially mediates between destination image and destination brand. Our study provides implications for theory and practice. [ABSTRACT FROM AUTHOR]