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1. Research reveals new profile of customer service providers

Author

Franco, John J.

Subjects
Times Mirror Training Inc. Learning International Div. -- Reports -- Public relations, Business consultants -- Reports -- Standards -- Public relations, Services industry workers -- Public relations -- Reports, Services industry -- Public relations -- Reports, Customer relations -- Standards -- Reports, Company public relations, Business, general, Business, Education, Human resources and labor relations
Abstract

We used to think of our customer service department as our back room, but then we reminded ourselves that that's where we were winning or losing the majority of our [...]

Published
1991

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